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German-speaking Travel Concierge

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:ABC Worldwide

Job Type:Full-Time

Description

Purpose of the Job

To represent the company and provide a meet & greet and concierge service to travellers.

Scope

To represent the company in accordance with the standards and requirements.

PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES

Meet and Greet

To meet and greet travellers at Cape Town International Airport
Ensure that signage for travellers is presentable and visible to arriving travellers
Escort travellers to their vehicles and/or accompany guests to place of accommodation
Assembling Group travellers and escorting groups to their vehicles

Customer Service

Prepare personalized welcome documentation for travellers including 24-hour emergency contact details
Meet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itinerary
Check services booked and reconfirm where necessary
Receive and resolve any complaints from travellers
Manage calls received on the 24-hour emergency contact
Provide support to travellers throughout their journey
Provide support in case of accidents and sickness

Concierge Services

Gain an understanding of the travellers’ needs
Suggest appropriate activities, restaurants and excursions
Arrange gifts for special occasions
Manage and resolve client complaints
Provide support in case of accident/illness of travellers
Manage emergency support phone 24/7

Administration

Full understanding and follow-through of all divisional procedures and policies
Submit timeous reports as requested and adhere to deadlines
Maintain complete confidentiality with all company intellectual capital

Teamwork

To build and maintain good relationships within the team
Pro-actively get involved
Assist in areas of expertise
Flexibility to assist colleagues out of normal office hours, when and if required

Learning and Development

Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows
Keep abreast of industry trends
Attend all internal training interventions

Values

Passion – Energy and Excitement and enthusiasm in all we do!
Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholders
Respect – I value myself and others (stakeholders), the environment and div...
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Id Subtitle 1139632856

ABC Worldwide

Selling for 2+ years

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Active Ads378

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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to · Responsible for documenting internal installation SOP’s and all project related documents To ensure high quality customer service · To uphold adapt it micros values and procedures To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE a) Project Implementation Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation. Create a copy of each clients’ latest database and store it at the Adapt IT All client databases are to be stored on CD/HDD or Cloud storage inside the customer’s file. Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTY1ODEwNzg/c291cmNlPWd1bXRyZWU=&jid=1265563&xid=816581078

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