Administrator Assistant / Personal Assistant

HARD SKILLS REQUIRED:
Computer Literate
Microsoft Word, Excel, Outlook, SharePoint
Database management
Calendar management
Accurate data entry
Editing and Proofreading
Accurate record-keeping
Consistency on following up requests until resolved
Business Knowledge
SOFT SKILLS REQUIRED:
Prioritization and problem-solving
Strong organisational skills and planning; Efficiency
Well-developed time management skills
Attention to detail
Customer service
Phone Etiquette
Emotional Intelligence to handle difficult customers
Professional discretion
Verbal and written articulacy
Duties revolve mostly around managing and distributing information in-between:
key staff members in Head office, the G.M. and Customer contacts; Relating specifically to all Gauteng customers.
Areas that will be focused on in order of priority are as follow:
Any cancellations or requests for copies of contracts from customers via head office, a staff member or directly from the customer.
Any complaints about the company or any other indication that a customer might be unhappy or considering to cancel their services with the company.
New Sales deals and or upgrades as and when they happen.
General Communication to Sales Team if and when required.
You will be:
Acting as a first point of contact: dealing with correspondence and phone calls
Monitoring diaries of sales staff
Managing diary of G.M. and organising meetings and appointments on his behalf.
Monitoring email and responding if required, drafting communications on G.M. behalf
Taking notes and writing minutes during sales meetings
General clerical duties like: filing, generating reports, scanning documents, Pre-printing of contracts, ensuring originals sent to Head office once signed
Providing Daily feedback to the G.M. on task completion
Providing Daily feedback to the relevant person at Head Office on task completion referring to incoming queries from head office specifically