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RETAIL MANAGER ASSISTANT
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4 days ago327 views
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General Details
Description
RETAIL MANAGER ASSISTANT/PORT ELIZABETH
Requirements:
Min. 3 years’ experience in a Retail Management role (FMCG Industry advantageous)
Clear and stable working history, no job hopping
Excellent computer skills – Microsoft Excel, Word, Outlook
Exceptional Staff Management/Leadership skills
Strong communication
Strong planning and organizational skills
Duties:
Responsible for store operations
Human Resources – new appointments, discipline, staff training, development & leadership
Monitor revenue and profitability
Manage store safety, security and shrinkage
Control GP’s, listing and price changes
Manage weekly price/market surveys
Ensure store merchandising meets quality standards
Stock Control and Stock counts
Planning, promotions, marketing and competitions
Manage incident and complaints reporting process
Ensure salary and wage information is accurate and timeous
Manage staff rosters
Salary: Market related depending on experience
Application Process: Online applications will receive preference, please include a head and shoulders photo, alternatively e-mail CV using the Job Title "RETAILMANASSISTPE
https://www.jobplacements.com/Jobs/R/RETAIL-MANAGER-ASSISTANT-1248503-Job-Search-01-06-2026-02-00-15-AM.asp?sid=gumtree
Id Subtitle 1346080105
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Job Placements
Selling for 12+ months
Total Ads2.56K
Active Ads2.56K
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Key Responsibilities1. Operations Management & LeadershipTeam Leadership: Provide direct supervision and leadership to Office Administrators in both the Johannesburg and Gqeberha branches, ensuring consistent standards, performance, and service delivery across locations.Process Efficiency: Develop, document, and implement standardized operational procedures to drive efficiency, consistency, and alignment with company objectives.Office Operations: Oversee daily office functionsincluding supplies management, facilities coordination, and workspace organisationensuring a professional and productive environment in both offices.Compliance Oversight: Manage compliance related to office operations, licensing, documentation, and administrative best-practice requirements. Collaborate with departmental heads such as Sales and Finance to ensure full compliance.2. Customer Relationship Management (CRM) & Service ExcellenceClient Experience Management: Serve as the internal champion for customer service excellence, ensuring client needs, expectations, and requests are effectively managed by administrative and operations teams.Escalation & Issue Resolution: Act as the primary escalation point for client concerns or service-related issues, resolving matters promptly to maintain exceptional levels of customer satisfaction.CRM Data Integrity: Oversee the accuracy, quality, and upkeep of client information within the CRM system, ensuring reliable data for sales, consulting, and operational decision-making.Certifications & Compliance: Manage administrative processes related to client certifications, audits, renewals, and compliance requirements, ensuring deadlines are met and all documentation is correctly filed.3. Strategic Support & Business GrowthStrategy Implementation: Support the execution of company growth strategies by converting high-level objectives into practical administrative and operational action plans.Reporting: Prepare and present operational performance reports, KPIs, and client satisfaction metrics to senior management for strategic decision-making.Resource Planning: Forecast and plan future administrative and operational resource needs based on projected growth, workload, and strategic business priorities.Required Qualifications & ExperienceExperience: Minimum of 5 years progressive experience in Office Management, Operations, or Business Administration, ideally with oversight of multi-site operations.CRM Expertise: Proven backgrou
https://www.executiveplacements.com/Jobs/O/Office-Manager-1244063-Job-Search-01-06-2026-00-00-00-AM.asp?sid=gumtree
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