IT SYSTEMS AND APPLICATION ANALYST

IT SYSTEMS AND APPLICATION ANALYST/EAST LONDON - Responsible for the analysis, maintenance, and optimization of business applications and IT systems across the organization.

Requirements:

• Degree in commerce/business/accounting or IT
• 3+ years of experience in IT systems or application analysis/support.
• Experience with enterprise applications
• Familiarity with databases (SQL), reporting tools, and integration tools.
• Systems development and application systems experience
• Broad experience and knowledge of accounting systems
• ERP system experience
• Experience working in project and BAU environment

Skills:

• Up to date knowledge of current trends and practices relating to IT Applications
• Strong analytical and numerical skills demonstrating an ability to identify and react to emerging issues
• Strong interpersonal skills, able to manage conflict and maintain good relationships with key stakeholders
• Excellent standard of literacy and effective written communication skills
• Scripting or programming experience an advantage
• Ability to deal with a demanding workload which will include conflicting demands on time

Responsibilities:

• Analyze, maintain, and support enterprise applications, including ERP, CRM, HR systems, and other business-critical tools.
• Collaborate with users and stakeholders to gather and document system requirements
• Monitor application performance, troubleshoot issues, and coordinate resolutions with internal teams or external vendors.
• Conduct system upgrades, patch management, and configuration changes with minimal disruption to business operations.
• Develop and maintain documentation related to systems, processes, and procedures.
• Assist in the implementation and rollout of new applications and systems, including testing, training, and support.
• Support data integrity, data migration, and integration between systems using APIs, ETL tools, or scripting.
• Ensure applications meet compliance, security, and performance standards.
• Provide Tier 2/3 support for escalated helpdesk issues related to enterprise systems and applications.
• Day-to-day systems support and issue resolution
• Configuration of proper systems access for the Group to optimise controls
• Manage/support project teams to implement new and update existing systems
• Test internal processes and procedures
• Delivery of system training
• Review the current systems/interfaces, forms and procedures and propose solutions to streamline and reduce manual intervention
• Support the Systems Manager in ensuring that internal controls within the Group are fit for purpose and are enforced, measured and monitored and improved
  
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