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Electrical Engineering
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4 months ago1627 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
Key ResponsibilitiesLead, manage, and motivate a team handling emergency, recovery, and roadside assistance callsOversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providersMonitor call flow, response times, and service levels to ensure rapid and efficient assistanceManage escalations and high-priority incidents with professionalism and urgencyImplement and refine operational processes, SOPs, and call response proceduresMaintain strong relationships with towing operators, service partners, and emergency networksAnalyse call centre performance data and introduce improvement strategiesEnsure compliance with safety protocols, operational standards, and industry regulationsDrive customer satisfaction and operational excellence within a high-demand environmentWill be required to do go into the office at night from time to time, to do training or check on quality of work.Requirements35 years of call centre management experienceExperience in recovery services, emergency response, roadside assistance, towing operations, or related fieldsStrong operational and crisis-management capabilitiesExcellent communication, leadership, and decision-making skillsAbility to manage high-volume, fast-paced call centre environmentsProficiency in call centre systems, dispatch technology, and reporting toolsWhat We OfferCompetitive salary packageOpportunity to lead a critical and dynamic operational teamFast-paced environment with clear impact on customer service and re
https://www.jobplacements.com/Jobs/H/Heavy-Commercial-Call-Centre-Manager-1241752-Job-Search-11-24-2025-04-22-03-AM.asp?sid=gumtree
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