Product Specialist: Electrical & Automation Boksb

Job Purpose:
To ensure optimal technical support, machine performance, and customer satisfaction for Electrical & Automation products by managing product knowledge, field operations, maintenance, and service processes. The role drives structured feedback from customers and field personnel, facilitates continuous improvement of machines and processes, and provides technical guidance to internal teams, dealers, and clients, ensuring safe, efficient, and reliable operations.

Key Responsibilities:
Additional info:
· The Electrical and Automation Specialist will be required to drive customer support by ensuring processes and systems are in place and feedback from field personnel and customers is handled in a structured and efficient manner.

Basic Functions:
· Product Support Lead for Electrical and Automation.
· Evaluating and implementing the support structure.
· Upskilling/training of support personnel.
· Component failure investigations.
· Machine preparedness, commissioning, and analysis.
· New Machine and prototype trials.
· Machine compliance and standard adherence.
· Customer communications and technical support.
· Documentation and records
· Maintenance, service, and repair process management.

Specific Objectives
Product Knowledge:
It is the responsibility of the Product Specialist to support technical, sales, and commercial functions within the company, as well as to support our dealer network and our customers. This requires the Product Specialist to have in-depth knowledge of the product range allocated to his/her portfolio, which includes but is not limited to the following:
· Product design knowledge.
· Product functionality knowledge.
· Product operational knowledge.
· Product, service, and maintenance knowledge.
· Sub-con product knowledge.
· Skills in root cause and gap analysis.
· Skills in report writing and other administrative tasks.
· Ability to train.
· Ability to communicate across all levels.
· A good understanding of competitor products.
· Acumen to grasp new technologies.
· A good understanding of engineering principles.

Machine Preparedness:
· Assist with scope analysis for new machines.
· Support the Capital Sales team in assessing the scope and monitoring scope compliance during machine production.
· Participate i