Service Advisor

Job Title: Service Advisor

Purpose of the Role:
The Service Advisor will be responsible for coordinating service requests, assisting customers, and ensuring the efficient scheduling and completion of service, maintenance, and support related to alternative energy solutions.

Key Responsibilities:

• Serve as the first point of contact for service-related customer enquiries

• Log service calls and prepare job cards

• Schedule technicians for installations, maintenance, and repair work

• Liaise with customers, technicians, and internal departments

• Provide customers with regular updates on service progress and timelines

• Ensure all service documentation is accurately completed and filed

• Assist with basic invoicing and service-related follow-ups

• Maintain high levels of customer service and professionalism

Requirements:

• Previous experience in a service advisor, customer service, or admin role

• Strong communication and organisational skills

• Basic technical understanding (solar / alternative energy experience advantageous)

• Proficient in MS Office and service management systems

• Ability to multitask and work under pressure