Field Service Technician

Join our team to keep material handling equipment in top shape! You'll be responsible for maintaining, servicing, and repairing systems and products both on-site and at customer locations. Your work ensures everything runs smoothly and efficiently, meeting both company and customer needs. Plus, you'll keep vehicle records up to date. Be the hero behind the scenes, ensuring our operations never miss a beat!

Key Responsibilities:

• Ensure top-notch service and maintenance for material handling equipment and forklifts, adhering to specified standards and procedures.
• Accurately diagnose and troubleshoot equipment breakdowns and advise customers or supervisors on necessary repairs.
• Keep vehicle maintenance and operational records up to date, ensuring timely communication of essential information.
• Promote our service and maintenance programs.
• Deliver complete customer satisfaction with professionalism and courtesy.
• Facilitate clear communication between yourself, the workshop staff (Field Service Team Leader and Controller), and the customer.
• Comply with OHSACT requirements on both company and client premises; maintain a safe work environment by ensuring vehicle safety devices are operational, following standards and procedures, and adhering to legal regulations.
• Enhance your skills and knowledge by participating in educational opportunities.

Must have requirements:

• Matric, Grade 12 or equivalent qualification
• Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
• Minimum of 3 - 5 years’ mechanical, hydraulic and electrical experience pertaining to forklifts
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills
• Excellent communication skills with people at all levels in an organisation