Service Technician

KEY PERFORMANCE AREAS

Business Development

• Maintain the companys brand reputation and business ethos in a consistently professional manner.
• Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager.
• Complete and maintain a client call planner on a rolling four- to six-week cycle.
• Monitor sales performance and gross profit activities.

Customer Relationship Management

• Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
• Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts.
• Ensure staff training is conducted for all clients and that all related administrative requirements are completed (e.g. training registers, training certificates).
• Build and maintain strong working relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt, professional service and assistance at all times.
• Assist with customer deliveries in unforeseen circumstances when required.
• Assess customer needs and recommend the most suitable products and their efficient use.
• Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers.
• Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments.
• Apply the companys consultative sales approach by delivering hands-on service to enhance overall customer value.
• Provide after-hours emergency service support to customers when required.
• Strengthen customer relationships through innovative products, sales demonstrations, regular service visits, and ongoing training.
• Develop a strong understanding of customer operations and provide tailored solutions as a specialist in advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information regarding competitor products, key account developments, and other relevant market intelligence gathered during field activities to the Sales Manager.
• Submit a weekly sales and technical report to the Sales Manager.
• Adhere to company data and communication policies at all times.
• Use prescribed templates where applicable.
• Meet all set and required deadlines.

Administration Services

• Assist the Debtors Department with the fo
  
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