Sales Representative

KEY PERFORMANCE AREAS

Business Development

• Maintain the companys brand reputation and business ethos in a professional manner at all times.
• Call on an average of ten (10) clients per day and ensure the weekly call report is completed and submitted to the Sales Manager.
• Complete and manage a client call planner, repeated on a 46 week cycle.
• Monitor sales performance and gross profit activities.
• Present and sell company products and services to both existing and prospective clients.
• Follow up on new leads and referrals generated through field activities.
• Conduct product demonstrations at new and existing client sites.
• Develop new business opportunities within existing accounts (upselling).
• Achieve agreed sales targets.

Customer Relationship Management

• Complete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure client staff training is conducted and that all related administration is completed, including training registers and certificates.
• Build and maintain strong relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt service and assistance at all times.
• Assist with customer deliveries in unforeseen circumstances when required.
• Advise clients on the most suitable products and their effective and efficient use.
• Manage account services through regular quality checks and follow-ups.
• Carry out technical installations, repairs, and maintenance of equipment where necessary.
• Apply a consultative sales approach, using hands-on service to enhance overall customer value.
• Provide emergency after-hours service coverage to key customers when required.
• Strengthen client relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.
• Gain an in-depth understanding of client operations and provide tailored solutions as an expert in advanced cleaning and sanitation processes.

Communication & Feedback

• Attend and actively participate in all sales meetings.
• Communicate market intelligence, including competitor products, special account dev
  
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