QMS Administrator

Purpose of the Role

To lead the design, implementation, and continuous improvement of the organisations operational management systems in full alignment with ISO 9001 requirements. The role is responsible for developing and optimising business processes, conducting internal audits, structuring organisational roles and responsibilities, and ensuring ongoing Quality Management System (QMS) compliance.
This position ensures operational risks are systematically identified and mitigated through the establishment of structured risk control protocols. The incumbent will prepare for and facilitate internal and external audits, oversee corrective action processes related to quality and audit findings, deliver relevant training initiatives, and support operational leadership with performance monitoring and data-driven continuous improvement initiatives.

Key Responsibilities

Quality Management System (QMS) & ISO 9001 Compliance

• Lead the establishment, implementation, and continual improvement of the ISO 9001 Quality Management System.
• Coordinate and manage all preparation activities for internal and external certification audits.
• Oversee the execution of internal and external audits and ensure audit readiness at all times.
• Ensure all policies, procedures, work instructions, and standard operating procedures accurately reflect current operational practices.
• Drive the timely resolution of audit findings and non-conformities through structured corrective and preventive action processes.
• Monitor, document, and report on corrective action progress and effectiveness.
• Promote continuous improvement initiatives aligned to ISO 9001 standards.
• Develop and facilitate QMS-related training, including ISO 9001 awareness programs.
• Liaise with certification bodies regarding compliance and audit scheduling.

Process Development & Optimisation

• Lead the development, review, and optimisation of operational processes.
• Design and refine organisational structures and job roles to ensure clarity of accountability and alignment with QMS standards.
• Standardise processes to improve efficiency, consistency, and compliance.
• Identify process gaps and implement structured improvement plans.

Internal Audit & Risk Management

• Plan, schedule, and coordinate internal audits and management reviews.
• Monitor quality-related issues and drive corrective and preventive actions.
• Identify operational risks and develop effective mitigation strategies.
• Develop and track Key Risk Indicators (KRIs).
• Ensure adherence to risk control frameworks and maintain comprehensive documentation and reporting.

Operational Oversight & Performance Management

• Support operational leadership in monitoring and optimising daily activities.
• Contribute to the development
  
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