Field Service Technician

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.

Responsibilities:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or
• Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
• Promote service / maintenance
• Provide complete customer satisfaction in a polite and professional
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities

Requirements:

• Matric, Grade 12 or equivalent qualification
• Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
• Minimum of 3 - 5 years’ mechanical, hydraulic and electrical experience pertaining to forklifts
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
• Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English
• Ability to understand and follow safety measures and precautions
• Ability to interpret and apply technical information
• Ability to read and interpret schematics, diagrams, operations manuals and manufacturer’s specifications
• Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
• Willingness and capability to continue learning and growing with new technology and models
• Ability to receive constructive criticism
• As this position is part of a team that service a specialised
  
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