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A Technician
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16 days ago23 views
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General Details
Description
- Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
- Assist with technical support provided by the department, both telephonic and at the counter.
- Responsible for the mechanical and electronic testing and repair of all products.
- Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
- Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s). Prepare technical/quality information and attend weekly meeting to feedback to Head office.
- Assist with the designing and improvement of test jigs to improve our service capabilities.
- Responsible for the capturing of SAP and or ZOHO/CRM transactions during the service and repair processes.
- Assist when necessary with other ad-hoc duties; i.e. Internal sales, stores, training, OHS, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
- Manage optimal relationships with the client base, ensuring that the needs of the client come first.
- Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
- Respond to incoming technical support queries via all contact channels (live chat,calls,zoho desk email tickets)
- Ensure that written communication is responded to within the specified SLAs for each channel.
- Ensure that all communication with our clients is of the required quality as outlined in the departments QA script.
- Capture all relevant information on inbound calls (zoho desk interaction logging)
- In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
- Good knowledge and understanding of electronic concepts
- Displays good practical ability
- Must have a VALID drivers license
https://www.jobplacements.com/Jobs/T/Technician-1237169-Job-Search-11-06-2025-10-06-57-AM.asp?sid=gumtree
Id Subtitle 1342379864
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Job Placements
Selling for 10+ months
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Job Responsibilities: Design and develop mechanical components and systems for automated machinery and industrial installations.Collaborate with multidisciplinary teams including electrical, control systems, and software engineers to ensure integrated project delivery.Conduct feasibility studies and mechanical system simulations to validate concepts and ensure optimal performance.Oversee or assist in the installation, commissioning, and testing of mechanical systems on-site.Create and maintain technical documentation including CAD drawings, Bill of Materials (BOMs), and specifications.Participate in project planning, including cost estimation, scheduling, and resource allocation.Evaluate existing systems for performance improvements, safety enhancements, and optimisation opportunities.Ensure compliance with South African engineering codes, safety standards, and regulatory requirements.Assist in technical support and training of maintenance personnel and clients.Manage contractors and suppliers when required during the installation phase.Job Requirements: Bachelors Degree in Mechanical Engineering (BEng or BSc) or Equivalent from a recognised institution.Minimum of 35 years experience in a mechanical engineering role, preferably in the automation or industrial sector.Solid understanding of mechanical design principles, materials selection, and production techniques.Proficiency in CAD software such as SolidWorks, AutoCAD, or Inventor.Hands-on installation or commissioning experience will be highly advantageous.Familiarity with industrial standards such as ISO, SANS, and OSHA.Strong analytical, problem-solving, and project management skills.Excellent communication skills and the ability to work both independently and as part of a team.Willingness to travel locally and internationally for site work and project execution.
https://www.executiveplacements.com/Jobs/M/Mechanical-Engineer-1218164-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
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