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Technical Service Advisor
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
Key Responsibilitiesâ??Lead and manage technicians, providing direct service and support to external customers.â??Address machine diagnosis results in the most accurate and cost-effective remedy for faults. (Not going to work on the machines but need to be able to handle the coordination of the problem-solving and solutions).â??Develop, implement, and maintain a standardized technical training strategy to ensure all technicians meet required Original Equipment Manufacturer (OEM) standards.â??Establish and standardize an effective maintenance program for all contract equipment.â??Oversee and maintain the complete library of machine service and parts manuals.â??Compile and present comprehensive technical reports on equipment performance to clients at regular intervals.â??Analyze and report on all internal and external warranty claims submitted.â??Monitor and control the budget and spending of all subcontracted technical work.â??Prepare, manage, and plan annual budgets for all national workshops and technical functions.â??Ensure strict adherence to all Safety, Health, Environmental, and Quality (SHEQ) requirements.â??Facilitate weekly national meetings with department managers to ensure alignment and operational consistency.â??Travel as required to branch locations and client sites. (Only when needed to).â??Maintain complete and accurate documentation as part of the companys standardized service routine.Compile and review financial quotes for repetitive technical work. Experience & Qualificationsâ??Degree, Diploma or Certificate in Project Management, Business Management or any Technical field, with an interest in Technical and Engineering. NQF Level 5 or higher Management qualification.Experience in people management / managing a technical team.â??Experience in developing and delivering technical training to staff will be an advantage.â??Demonstrated ability to plan, organise, coordinate and lead a large technical team (very important).â??Exceptional communication skills, with the ability to engage customers and stakeholders at all levels and clearly communicate and transfer complex technical knowledge.â??â??Proficiency in the Google Workspace (G Suite) environment will be an advantage. (3D)â??Experience in Data Management. (Intermediate level).â??Knowledge of data logging and technical reporting processes.
https://www.jobplacements.com/Jobs/E/EngineeringTechnical-Project-ManagerOperations-Coo-1233197-Job-Search-03-04-2026-00-00-00-AM.asp?sid=gumtree
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