Technical Manager

Key Responsibilities

Technical Infrastructure and Installations

• Manage the full lifecycle of Retail store installations, including technical design, site preparation, purification setup, and commissioning.
• Improve and maintain technical standards and specifications for purification plants across factories, Retail stores, and express filling stations.
• Approve and audit contractors and installers to ensure compliance with installation procedures and brand standards.
• Oversee installation schedules to ensure timely delivery, cost control, and technical compliance.
• Work with Operations and Projects teams on feasibility studies, layout optimisation, and utility readiness.

Purification Systems and Quality Management

• Oversee configuration, operation, and optimisation of purification systems across all Retail stores and production sites.
• Maintain upâ??toâ??date knowledge of purification technologies such as reverse osmosis, UV sterilisation, filtration, and dosing systems.
• Implement and monitor product testing protocols on a daily, weekly, and quarterly basis in line with SANS and internal standards.
• Ensure calibration and validation of meters, TDS testers, pH probes, and pressure gauges.
• Manage the Quality Control Framework to ensure microbiological, chemical, and physical compliance.

Maintenance, Servicing, and Support

• Establish and oversee a preventative maintenance programme for factories, Retail stores, and express outlets.
• Manage technical support teams and service partners for repairs, replacements, and troubleshooting.
• Maintain a complete asset register including serial numbers, installation dates, warranties, and maintenance history.
• Oversee stock control for all critical spare parts, filters, membranes, and consumables.

Product and Equipment Management

• Lead specification, testing, and approval of technical products installed across The Clients network, including vending and filtration systems.
• Manage supplier relationships to ensure consistent quality, warranty support, and equipment innovation.
• Recommend improvements that reduce operational costs or enhance customer experience.
• Maintain and update the Technical Standards Manual for internal and franchisee use.

Compliance, Safety, and Environmental Standards

• Ensure compliance with SANS 241, Department of Water and Sanitation regulations, and municipal byâ??laws for potable product production.
• Manage all Occupational Health and Safety requirements across technical operations and contractor activities.
• Lead environmental initiatives focusing on energyâ??efficient equipment, waste reduction, product reuse, and responsible chemical handling.
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