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Service Advisor, aftersales & coordination - Gaute

1 day ago347 views
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General Details
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Duties :
  • Booking in vehicles and accurately capturing customer concerns and service requirements
  • Providing professional customer engagement, updates, and aftersales support
  • Preparing job cards and ensuring correct allocation to workshop technicians
  • Liaising closely with technicians regarding diagnostics, repairs, and timelines
  • Managing parts sourcing, ordering, receiving, inspecting, correctly storing and stock control in line with workshop demand
  • Maintaining optimal parts inventory levels and minimising downtime due to stock shortages
  • Ensuring accurate costing, quotations, and invoice explanations to customers
  • Monitoring work-in-progress (WIP) and ensuring jobs are completed within agreed timelines
  • Coordinating vehicle handovers, ensuring quality checks and customer satisfaction
  • Upholding high standards of service delivery, transparency, and communication
  • Assisting with workshop administration and service reporting
Requirements:
  • Proven experience as a Service Advisor within the automotive industry
  • Strong parts knowledge with exposure to inventory/stock management
  • Experience in a workshop environment (premium or 4x4 experience advantageous)
  • Excellent customer service and communication skills
  • Knowledge of ODIS, Autoplan a bonus
  • Strong organisational and administrative ability
  • Ability to work under pressure in a fast-paced workshop environment
  • Computer literate (job cards, invoicing, workshop systems)
  • Technical understanding of vehicle repairs and maintenance processes
  • Valid drivers license
If your current experience and skillsets tick majority of the job specification boxes, then:

Apply directly now Send your CV to

Id Subtitle 1353562606
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Job Placements
Selling for 1 year
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