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Key Duties and Responsibilities: Sales Performance & KPI Management Maintain and update weekly sales dashboardsTrack individual sales performance vs targetsMonitor pipeline activity (quotes, opportunities, conversions)Monitor pipeline coverage vs monthly sales targets, identify gaps and flag risks earlyPrepare monthly performance packs for managementFollow up with Sales Engineers on commitments and actionsQuote & Opportunity Management Monitor outstanding quotations and ageingProactively follow up with Sales Engineers on high-value quotations to improve conversionFollow up internally to ensure quotes are completed on timeEnsure correct margins and pricing structures are appliedTrack quote conversion ratios per salespersonAssist in improving quote quality and consistencyMaintain CRM accuracy and data hygienePricing & Commercial Control Maintain pricing model including discount structuresApprove discounts within mandateEscalate non-standard pricing requestsSupport tender and large quote preparationTrack GP% trends across customers and productsSales Meetings & Coordination Prepare weekly sales meeting packsRecord minutes and track actionsEnsure accountability on previous commitmentsCoordinate quarterly reviews and planning sessionsAssist with sales campaigns and initiativesCustomer & Internal Support Act as coordination point between sales, procurement and managementHelp unblock internal delays affecting customersIdentify process inefficiencies and propose improvementsAssist in onboarding new sales staff with systems & processesKey Requirements:Personality Traits Highly organised and detail-drivenComfortable working with numbers and performance metricsConfident communicating with strong personalitiesCommercially minded (understands margin vs turnover)Process-orientated and disciplinedNaturally proactive you chase, not waitMinimum Requirements At least 3 years experience in a sales admin/ sales coordination/ commercial support roleStrong Excel/ reporting ability (non-negotiable)Experience working with ERP or CRM systemsAbility to work with targets, KPIs and performance metricsAdvantageous Diploma/ degree in Business, Commerce or similarExperience in engineering, manufacturing, industrial or distribution environmentExposure to pricing, margins or quotationsBackground
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