Technical Service Manager

What Youll Do
Youll be at the forefront of launching and managing all technical service operations for products across the country:

• Develop a national network of skilled installers and technical service partners
• Lead and coordinate installations, technical support, and maintenance activities
• Train partners and staff on proper installation and service standards
• Oversee spare parts inventory and ensure optimal availability
• Establish service processes, documentation, and escalation workflows
• Collaborate with internal divisions to provide seamless client support
• Track service performance, resolve issues, and drive continuous improvement
• Represent technical services in client meetings and negotiations
• Report directly to the General Director with regular updates

What You Bring

• A strong technical background in food service equipment, refrigeration, kitchen systems, or similar
• Proven experience setting up and managing technical or installation teams
• A network-builder who can recruit, evaluate, and train third-party partners
• Excellent planning, coordination, and troubleshooting skills
• Experience managing spare parts and service inventory
• Fluent in Afrikaans (essential for coordinating with local partners)
• Spanish is a plus (for collaboration with the Argentina-based team)
• Willingness to travel across South Africa as needed

Why Join?
This is not just another technical role. Youll play a pivotal role in launching the service division of a globally respected brand in South Africa. Bring your vision, your structure, and your leadership to a company where innovation meets impact.