Hotel Reception Shift Leader

Key Responsibilities
Front Office Leadership & Guest Service

• Lead the front desk team during assigned shifts, ensuring service excellence at all times
• Welcome guests and deliver a warm, professional first impression
• Oversee smooth and efficient check-ins, check-outs, and billing procedures
• Resolve guest enquiries, requests, and complaints promptly and professionally
• Ensure service delivery aligns with the hotels luxury positioning

Operational & Administrative Responsibilities

• Supervise daily front office operations and ensure SOPs are followed
• Accurately manage reservations, billing, and guest profiles on Opera PMS
• Prepare and conduct detailed shift handovers
• Support staff scheduling, break management, and shift coordination
• Liaise effectively with Housekeeping, Porters, Maintenance, and Management
• Assist with training, mentoring, and performance guidance of reception staff

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2 years experience as a Reception Shift Leader or Senior Receptionist within a large, branded hotel
• Opera PMS experience is essential
• Strong guest service background in a 4 or 5-star branded hotel environment
• Valid South African ID or valid work permit
• Computer literacy including Opera PMS and Microsoft Office
• CV must be fully updated before submission

Key Skills & Attributes

• Professional, confident, and guest-focused leadership style
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to remain calm and effective under pressure
• Hands-on, solutions-driven approach
• Impeccable grooming and professional presentation
• Reliable, accountable, and team-oriented

Why Work With Us

• Competitive market-related salary
• Company contribution toward medical aid and pension fund
• Staff meals on duty and uniform provided
• Ongoing training and development opportunities
• Discounts on dining, accommodation, and selected hotel facilities
• Supportive and professional team culture

Why The President Hotel
Here, hospitality is more than service it is about genuine connection. As part of The President Hotel team, you will work alongside passionate professionals, be supported in your growth, and be recognised for your contribution.
Set in the heart of Bantry Bay, between the energy of Cape Towns city life and the calm of the Atlantic Ocean, The President Hotel offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, a