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Service Administrator
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16 days ago95 views
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General Details
Description
Roles and Responsibilities
Repairs and Maintenance Duties
Admin Duties.
General Duties
Repairs and Maintenance Duties
- Receiving of equipment for repairs.
- Overseeing the preparation of the quotation information.
- Assist in dispatch or deliver equipment from service department.
- Check if machines are still under warranty before sending quotes.
- Provide full service to cash clients, walk in clients and account clients.
- Assist Reps where needed with spares related enquiries.
- Provide clients with service and maintenance reports promptly.
- Notify Service Department Manager regarding any discrepancies on service report quotations.
- Capture warranties and complete warranty process until warranty item is in warranty cage.
- Assist or forward Leads to relevant salesperson.
- Other duties as assigned.
Admin Duties.
- Processing all paperwork relating to service department systems, quotations, job cards and invoicing.
- Responsible for communicating and reporting on departmental functions, needs and systems to service manager where needed or relevant.
- Assist in stock management systems and stock take as planned by Service or Logistic Manager.
- Responsible for allocating relevant documentation for repairs, call outs or deliveries to service staff.
- Responsible for departmental customer data base and information.
- Keeping service department neat and tidy
- Do quotes and invoicing as soon as possible after receiving relevant documents from technicians and clients.
- Assist with invoicing and pickings.
- Assist with invoicing and pickings for KZN and CPT.
- Invoice warranty claims for JHB, KZN and CPT.
- Prepare pickings required for same day and next day schedules.
- Prepare parts needed for repairs at the service department and parts scheduled for repairs at clients.
- Reply to all emails from clients timeously, efficiently, and professionally.
- Back orders must be done and updated weekly.
- Communicate ETA dates with Logistical Manager.
- Provide Service Manager with stock order weekly on parts you notice needs ordering/showing low stock levels.
- Ensure all machines in quote/repair bay has a job card, quotation/delivery note at all times.
- Ensure no machine in bay areas exceed 03 months.
- Ensure all demo/loan units are quoted and repaired 03 days after arrival.
- Ensure all demo/loan units are send first to Receiving and then to Service Dept.
- Ensure all demo/loan units will not leave Service Dept. without relevant documentation.
- Do weekly follow up on machines in bay areas.
- File all service reports, picking cancellations and technician trip sheets.
- Ensure all invoicing is up to date before month end process starts.
General Duties
- Other duties as assigned.
- Customer Service.
- Communicating company service relat
https://www.jobplacements.com/Jobs/S/Service-Administrator-1248609-Job-Search-01-06-2026-04-07-05-AM.asp?sid=gumtree
Id Subtitle 1346079156
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Job Placements
Selling for 1 year
Total Ads4.25K
Active Ads4.25K
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18.45MTotal Views
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