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Customer Care Representative

16 days ago71 views
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General Details
Location:
Midrand, Johannesburg
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Monitor daily customer credit limits and inform customers approaching their limits to ensure smooth order processing.
  • Handle all customer queries via the customer care line and WhatsApp.
  • Act as the liaison between Customer, Logistics, Sales, and Finance regarding account issues.
  • Communicate estimated time of arrivals (ETAs) for customer loads.
  • Manage general account queries.
  • Conduct quarterly customer surveys to assess overall service satisfaction.
  • Perform data capturing tasks as required.
  • Assist with general logistics and administrative duties when needed.
Minimum Requirements:
Skills and Competencies:
  • Excellent communication and interpersonal skills.
  • Customer-focused with strong problem-solving abilities.
  • Attention to detail and accuracy in handling data.
  • Ability to work collaboratively across multiple departments.
  • Proficient in office software and data management systems.
  • SAP experience
Qualifications and Experience:
  • Grade 12 / Matric (essential).
  • Diploma in Business Administration, Logistics, or related field (advantageous).
  • Minimum 23 years experience in sales administration or customer service environment.
  • Experience with SAP Sales and Distribution (SD) Module (advantageous).
  • Knowledge of the cement, manufacturing, or logistics industry (advantageous).

https://www.executiveplacements.com/Jobs/C/Customer-Care-Representative-1236618-Job-Search-11-05-2025-04-07-49-AM.asp?sid=gumtree
Id Subtitle 1342378977
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Executive Placements
Selling for 10+ months
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