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OSM Administrator
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16 days ago34 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
REQUIREMENTS
Minimum education (essential):
Client Engagement
Market related
Minimum education (essential):
- National Senior Certificate
- Certificate in Administration
- 0 - 2 years
- Data Capturing
- Client Engagement
- Administration
- Remote Technical Support
- MS Office
- Education and/or School Compliance and Operations
- SA-SAMS System
- Valistractor Software
- GDE Extractor Tool
- Winzip/Winrar
- Plus and Smart Systems
- Google for Business
- Basic technical support skills
- Basic understanding of network setup
- Basic understanding of software installation
- Basic understanding of MS Access Databases
- EMQ files
- Ability to travel to site to offer training and support
- Valid drivers license and own vehicle
- Proficient in Afrikaans and English
Client Engagement
- Provide OSM support on relevant and third-party platforms through professional and accurate communication.
- Proactively manage client queries through calls and emails.
- Ensure a professional image of the organisation is maintained at all times.
- Complete all assigned projects accurately and within deadlines.
- Maintain project integrity while awaiting development updates.
- Identify and resolve issues proactively.
- Assist with the coordination of training workshops.
- Deliver onsite, online, and office-based training or consultation sessions.
- Provide continuous internal training and skills development.
- Identify and investigate system or process issues and propose improvements.
- Create and maintain OSM documents, manuals, and training materials.
- Conduct market research to identify new opportunities for client satisfaction and revenue growth.
Market related
https://www.jobplacements.com/Jobs/O/OSM-Administrator-1232090-Job-Search-11-17-2025-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1342374395
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Job Placements
Selling for 10+ months
Total Ads3.77K
Active Ads3.77K
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Seller stats
3.77KTotal Ads
15.97MTotal Views
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The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong expertise in networking and routing, applying their knowledge to resolve problems efficiently and effectively. With a minimum of 3 years experience in a networking environment, the Business Support Specialist is expected to demonstrate advanced technical proficiency, excellent problem-solving skills, and the ability to work collaboratively with both customers and internal teams. Key Responsibility Areas:Advanced Technical SupportProvide advanced troubleshooting and resolution for complex technical issues.Support advanced customer setups, including networking and routing configurations.Conduct fault diagnosis and in-depth troubleshooting using diagnostic tools and remote access.Deliver remote support to customers via AnyDesk or similar platforms.Escalation & CollaborationServe as an escalation point for frontline support teams, offering guidance and expertise.Follow the escalation matrix and document all escalated cases for audit purposes.Collaborate with CNOC and Core Engineering teams on complex fault investigations.Identify recurring issues and log them for problem management or system improvements.Customer Interaction & CommunicationHandle calls, triage issues, and manage support tickets efficiently.Provide timely client feedback and maintain clear, professional communication.Communicate directly with VIP clients
https://www.executiveplacements.com/Jobs/I/IT-Business-Support-Specialist-1243232-Job-Search-11-28-2025-10-00-50-AM.asp?sid=gumtree
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Executive Placements
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