Collections Administrator / Client liaison officer

A well-established law firm seeks a detail-oriented professional to provide accurate administrative and financial support within a debt collections environment, with a focus on reconciliations, client pay overs, reporting, invoicing, and client query resolution in line with client mandates and internal controls.

Key Responsibilities

• Reconcile client books with system data and resolve discrepancies
• Prepare and process client pay overs and month-end reconciliations
• Compile and distribute client reports in line with SLAs
• Manage client queries relating to balances, collections, pay overs, and invoices
• Prepare, issue, and reconcile client invoices
• Maintain accurate records on DM11, Excalibur 4, RC06, and Swordfish
• Ensure compliance with internal procedures, client mandates, and regulatory requirements

Minimum Requirements

Experience

• 23 years experience in debt collections, legal collections, or financial services
• Hands-on experience with DM11, Excalibur 4, RC06, and Swordfish

Technical Skills

• Advanced Excel (XLOOKUP/VLOOKUP, IF formulas, Pivot Tables, reconciliations)
• Proficient in Microsoft Word, Outlook, and Teams

Skills & Attributes

• Strong reconciliation, analytical, and problem-solving skills
• High attention to detail and ability to meet deadlines
• Professional client communication skills
• Organised, trustworthy, and able to work independently or in a team

Advantageous

• Trust account experience
• Knowledge of collections legislation, client mandates, or audit/compliance processes

Consultant: Celia Armstrong - Dante Personnel Pretoria Faerie Glen