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Call Centre Manager
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4 days ago403 views
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General Details
Description
A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years experience in debt collection or credit control to lead their collections team.
The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics.
Minimum requirements:
Consultant: Chante Pienaar - Dante Personnel Pretoria Faerie Glen
The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics.
Minimum requirements:
- 5+ years experience in debt collection, credit control, or financial services
- Proven team leadership and management experience
- Strong understanding of debt recovery laws, regulations, and industry best practices
- Exceptional negotiation, communication, and analytical skills
- Technical proficiency in CRM systems, debt collection software, and MS Office (especially Excel)
- Strong problem-solving and decision-making skills
Key Responsibilities:
- Performance Leadership: Set, monitor, and achieve daily/monthly targets for collection teams; provide coaching and performance management
- Strategic Planning: Develop and implement credit policies, workflows, and collection strategies
- Reporting & Analysis: Prepare and present reports on aging accounts, portfolio risk, and cash flow forecasts
- Compliance & Risk: Ensure all collection activities comply with legal regulations and company policies
- Dispute Resolution: Handle escalated customer complaints, negotiate complex payment plans, and oversee legal actions when required
Key Performance Indicators (KPIs):
- Reduction in Days Sales Outstanding (DSO)
- Percentage of delinquent accounts resolved
- Cash collection vs. target
Consultant: Chante Pienaar - Dante Personnel Pretoria Faerie Glen
https://www.jobplacements.com/Jobs/C/Call-Centre-Manager-1270577-Job-Search-03-10-2026-10-45-07-AM.asp?sid=gumtree
Id Subtitle 1351937951
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Job Placements
Selling for 1 year
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Minimum RequirementsProven management or team leadership experienceCall center management experience would be an advantageStrong customer service background with the ability to handle escalations professionallyAdvanced Excel skills, including pivots, reporting, graphs, and VLOOKUPExperience working on Sage or similar accounting softwareKnowledge of stock control and stock management processesExperience with quoting, invoicing and reconciliationsStrong process mindset with the ability to create workflows and SOPsExcellent attention to detail and strong organisational skillsAbility to work under pressure and manage multiple operational prioritiesKey ResponsibilitiesAct as operational support and second-in-command to the Operations ManagerManage and support the coordinators and admin teams to ensure smooth daily operationsDevelop, document and improve workflows, processes and standard operating proceduresSupport stock management processes, including tracking, reporting and controlsAssist with quoting, invoicing and reconciliation processes in collaboration with financeEnsure high levels of customer service are maintained and assist with resolving escalationsIdentify operational inefficiencies and implement practical improvementsHelp balance workloads across the team to improve turnaround times and service delivery
https://www.executiveplacements.com/Jobs/S/Senior-Operations-Coordinator-1258011-Job-Search-03-12-2026-00-00-00-AM.asp?sid=gumtree
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Executive Placements
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