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Call centre agent
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4 days ago587 views
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General Details
Description
Job Purpose:To provide excellent customer service by handling inbound and outbound calls related to courier deliveries, tracking, complaints, and general inquiries, ensuring customer satisfaction and timely resolution of issues
.Key Responsibilities:
.Key Responsibilities:
- Handle inbound customer calls professionally and efficiently regarding parcel tracking, delivery status, service inquiries, and complaints.
- Make outbound calls to customers for delivery confirmations, follow-ups, or to resolve issues.
- Record and update customer information accurately in the company's CRM system.
- Provide clear and concise information to customers regarding services, policies, and procedures.
- Escalate complex issues to supervisors or relevant departments as needed.
- Process customer requests such as address changes, delivery rescheduling, or refunds.
- Maintain a courteous and helpful demeanor during all customer interactions.
- Meet or exceed individual and team performance targets such as call handling time, resolution rates, and customer satisfaction scores.
- Assist in developing FAQs and scripts to improve service quality and consistency.
https://www.jobplacements.com/Jobs/C/Call-centre-agent-1228114-Job-Search-12-10-2025-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1344318748
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Job Placements
Selling for 11+ months
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Responsibilities:Finance, Risk and Compliance:Comply with work rules, standards, and methods.Take care to minimise waste.Provide feedback on cost saving initiatives in area of control.Obtain and check information and Capture data accurately.File documents as per procedure. Operational Excellence/Service DeliveryExecute general procurement administration.Expedite all orders to be received as required.Purchase order maintenance.Following up on overdue orders as well as actively expediting purchase orders.Perform minute taking duties as and when required by management and distribute accordingly and timeously.Credit Application forms for vendors and benchmarking.Ensure Procurement Policy is always adhered to. Strategic Initiatives/ProjectsImplement and coordinate special projects (as and when required).Stakeholder RelationsBuild and maintain relationships with stakeholders across the organisation and externally at all levels and cross-functionally.Ensure open communication channels with all relevant stakeholders/suppliers.Collaborate with external service providers with regard to any office needs. Comply with Health and Safety standards, disciplinary and behavioural rules, and procedures.Requirements:South African unemployed youth between the ages of 18 and 34.Must not have participated on the programme before.Grade 12.National Certificate: Purchasing and Supply Chain Management (advantageous). Time management and ability to meet deadlines.Verbal and written communication skills.Strong organizational skills and ability to multitask.Problem-solving and decision making.Proactivity and self-direction.Interpersonal skills.MS Office.Medically fit to work in the specific.Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks after submitting your application.
https://www.executiveplacements.com/Jobs/P/Procurement-Administrator-1246053-Job-Search-12-10-2025-10-05-14-AM.asp?sid=gumtree
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