Spa & Guest Experiences Host

SPA & GUEST EXPERIENCES HOST

FRANSCHHOEK, Cape Winelands - (ZA)

START: Mid-June / 01 July 2026 (Pre-Opening)

TRADING HOURS & SHIFTS:

• Monday - Sunday
• 45 hours per week
• 09:00 - 19:00 (shifts apply)
• Shifts - must be flexible to accommodate operational needs
• 15 days Annual Leave per annum

REPORTS TO: Spa & Wellness Manager / Assistant Spa Manager

SALARY & COMPANY BENEFITS:

• R13,000 Basic Salary per month (before any legal deductions or commission)
• 10% Commission earned on any treatments performed Or retail sold personally by you (excluding VAT)

MINIMUM REQUIREMENTS:

1. South African national
2. Beautifully groomed & professionally presentable
3. Confident in English language (Speak, Read & Write) - demonstrated excellence in communication is paramount to this rol
4. Formal, recognized qualification in SPA / Beauty / Skin Care or Cosmetology (CIDESCO / ITEC / CIBTAC / SAAHSP accredited certification)
5. At least 3+ full years in a front of house role (reception / guest liaison) within a SPA (hotel / cruise ship / resort or lodge)
6. SPA Bookings system confident - you must be computer literate and able to navigate booking systems and deliver accurate bookings, cash-ups, reports and any other relevant booking function.

SKILLS & ABILITIES:

• A natural host/ess with an authentic passion for guest care.
• Self-motivated, dependable, and solution oriented.
• Calm and composed under pressure, with strong attention to detail.
• A positive team player who thrives in a collaborative, guest-focused environment.

JOB OVERVIEW:
The Spa & Guest Experience Host is responsible for leading the front-of-house operations of the Spa, ensuring a seamless, professional, and commercially effective guest journey from initial enquiry through to post-visit engagement.

This role serves as the central coordination point between guests, therapists, and hotel operations, requiring a highly organised, guest-centric leader who drives booking conversion, revenue performance, and administrative excellence