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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree

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Franschhoek

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The Maintenance Manager at La Residence is responsible for overseeing all hotel maintenance operations, ensuring that The Royal Portfolio provides an environment for our guests that is of the very highest standards - fully operational, safe, relaxing and enjoyable to be in. This ensures that we live our purpose, which is “To give our guests a complete experience and a perfect stay.”Key Areas of Responsibility:Ensure the safety and comfort of our guests to provide a relaxed and enjoyable stayManage the Maintenance and Farm teams to uphold standards and service to the highest levelsOversee projects, contractors and suppliers; implement and oversee planned maintenance schedulesMonitor and control the budget of the two departments (Maintenance and Farm)MAIN DUTIES & RESPONSIBILITIESEnsure that you follow and lead by example according to our Purpose and ValuesRun with approved projects pertaining to Hotel Maintenance whilst giving regular feedback to Deputy General ManagerCheck for requests relating to Hotel Maintenance on PMS (Property Management System - Trello), ensure tasks are done in timely fashion and update remarks once the task is completedAdd any other tasks to PMS (Property Management System - Trello) even if not relating to your department (i.e. Housekeeping tasks)Bring any urgent problems or issues to the attention of Deputy General Manager or General Manager immediately.Plan and execute a successful preventative maintenance plan which runs throughout the entire year to ensure continuous preventative maintenance is done.Ensure that company fire drill and safety procedures are discussed and explained to the team regularlyEnsure that all pools, ponds and water features are cleaned, maintained and presentable to the required standardKeep detailed logs of servicing of all equipment and assets of all departmentsEnsure the maintenance storeroom is kept neat and organized at all timesEnsuring the general cleanliness of the exterior of the hotel, all chandeliers and high sections is executed and up to standard. Manage all entertainment equipment and subscriptions Ensure that all damaged or broken furniture (interior and exterior) is repaired as soon as possible to highest possible standard either by in-house skills or approved contractorEnsure all roads, pathways and parking areas are kept fully maintained and liaise with Estate/Project Manager to have any required repair work doneCreate and maintain a positive working environment for the maintenance teamPlan and implement training for team members on a monthly basisEnsure adequate rostering is done to ensure maximum efficiency of teamLead by example with appearance and personal hygiene and ensure that the uniform and personal appearance of the entire team is clean https://www.executiveplacements.com/Jobs/M/Maintenance-Manager--La-Residence-Franschhoek-1246921-Job-Search-12-15-2025-02-00-14-AM.asp?sid=gumtree

Executive Placements

Franschhoek

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The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay. MAIN DUTIES & RESPONSIBILITIESAdherence to company policies and proceduresWelcoming all Guest upon arrivalDealing with Guest queries and arrange assistance as necessaryBe on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio ShopWork hand in hand with the Front Desk team and other departmentsTo assist guests with information they need about the services at the hotel and surroundsTo ensure that every guest leaving the hotel with the best guest service experienceTo assist with escorting departing guests to the door and engaging with them about their stayMust be able to build relationships with all GuestTo build and maintain strong culture in Front OfficeMaintain communication within the Hotel, other departments, as well as security with regards to guest’s movementAbility to work accurately under pressureEnsure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)Audit FOH cash up and corresponding account allocationsAudit hotel transactions and corresponding account allocationsRun End of Day Function on OperaEnsure Front of House, Front Office & the rest of the property grounds is neat and tidy at all timesManages Hotel on absence of Department HeadsManages night security and facilitate any irregularitiesAbility to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact detailsUpdate and share Guest Feedback to executive and management teamEnsuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accuratelyREQUIREMENTS & QUALIFICATIONSHospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment.Demonstrated excellent English written and verbal communication skills.A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.Strong organizational skills and ability to multitask.Ability to work long hours, day and night, including weekends and holidays.International experience in a simila https://www.executiveplacements.com/Jobs/N/Night-Auditor--La-Residence-1246172-Job-Search-12-11-2025-02-00-15-AM.asp?sid=gumtree

Executive Placements

Franschhoek

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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1243028-Job-Search-11-28-2025-02-00-15-AM.asp?sid=gumtree

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