Retail Intern/Associate

Role purpose
Support company retail operations & marketing by keeping store/admin systems accurate, strengthening customer relationships, maintaining clean data for decision-making, and coordinating sales representatives to hit targets and deliver great service.

Key Responsibilities
1) Retail Administration & Store Support
� Sense check stores for accurate products, pricing, and promotions.
� Ensure retail standards are followed (merchandising guidelines, testers, POS materials, cleanliness and display readiness) through skynamo and staff surveys.
� Communicate calendars: promo rollouts, product launches, rep/store visits, training sessions.
� Liaise with logistics/warehouse to resolve delivery issues, shortages, damages, and urgent requests.
� Maintain all documentation on notion and the drive.

2) Customer Relationships & Service Operations
� Help with retailer queries across channels (WhatsApp, email, social DMs, phone, in-store follow-ups).
� Handle complaints and escalations with empathy and clear resolution steps; track outcomes and recurring issues.
� Collect and manage customer feedback, reviews, and testimonials; identify themes and improvement opportunities.
� Maintain customer profiles and communication history in a CRM or shared tracker.

3) Data Collection, Reporting & Insights
� Request accurate sales and customer data monthly across retail locations and reps.
� Maintain clean master data: SKU lists, customer segments, store lists, rep lists, and pricing sheets.
� Produce regular reports with clear insights and action points for management.
� Monitor trends and flag risks early (stockouts, slow movers, high return items, drop in conversion, rep underperformance).

4) Sales Representatives Coordination & Management Support
� Support onboarding and scheduling for sales reps (routes, store allocations, visit frequency, targets).
� Track rep attendance, store visits, activities, and outcomes (orders, sell-through, feedback, competitor notes).
� Collect and verify rep sales submissions; reconcile with store/finance records where needed.
� Coordinate training and product updates so reps are aligned on messaging, promotions, and launches.
� Maintain rep performance trackers and highlight wins, gaps, and coaching opportunities.
� Support incentive tracking (commissions, bonuses, spiffs) and prepare summaries for payroll/finance.
� Act as the link between sales reps and internal teams (inventory, marketing, operations) to unblock issues quickly.
5) Sales Enablement & Execution Support
� Prepare rep toolkits: price lists, order forms, training notes, FAQs, product one-pagers.
� Support promo execution: POS placem