Store Manager

Key Responsibilities

1. Retail Store Management

• Support the creation and execution of strategic plans that enhance store performance and operational effectiveness.
• Identify current and future customer needs through strong relationship-building and customer engagement.
• Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes.
• Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends.
• Analyse operating and financial reports to drive profitability and inform marketing and operational decisions.
• Maintain store safety, security systems, and a clean working environment for staff and customers.
• Ensure full compliance with legal and operational standards to uphold the stores reputation.
• Oversee daily store operations, including employee scheduling, task allocation, and follow-ups.

2. Compliance

• Operate within internal controls, policies, and procedures to maintain the integrity of store operations.
• Identify, record, and monitor risks within the store environment; maintain the risk register and escalate concerns when required.
• Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure.
• Promote a safe working environment by enforcing Health, Safety, and Environmental standards.
• Maintain accurate documentation and records in line with compliance requirements.

3. Customer Service Management

• Build and maintain strong working relationships with internal and external customers to ensure high service standards.
• Represent the store at meetings and engagements with key stakeholders.
• Address and resolve customer and operational issues promptly and professionally.
• Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations.

4. Staff Supervision

• Ensure all employees have performance agreements in place.
• Conduct regular performance reviews and monitor progress against objectives.
• Work with HR to identify development needs, training opportunities, and career progression plans.
• Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly.

5. Cost and Financial Control

• Contribute to the preparation and execution of store budgets.
• Promote the responsible, efficient, and transparent use of financial and operational resources.
• Monitor expenditure against budget, report variances, and ensure costs remain within approved limits.
• Identify and implement cost-saving opportunities, ensuring waste reduction and op
  
  https://www.jobplacements.com/Jobs/S/Store-Manager-1240067-Job-Search-11-17-2025-10-34-15-AM.asp?sid=gumtree