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Customer Support Agent
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2 days ago26 views
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General Details
Description
Key Responsibilities:
- Submit and track porting requests (POVs, CLOAs)
- Manage supplier follow-ups and challenge rejections
- Investigate failed migrations
- Activate migrations and update stakeholders
- Provision circuits via carrier portals
- Maintain daily WIP updates
- Own orders end-to-end across departments
- Update 999 address records
- Update contract and billing systems
- Coordinate multi-technology orders
- Schedule engineers and manage diaries
- Support internal sales with availability requests
- Process cancellations and amendments
- Calculate early termination fees
- Coordinate cease dates and prevent billing leakage.
- 1+ year telecoms order delivery experience
- Experience with BT Openreach or Tier 1 carrier portals
- Exposure to cloud or IT telecoms products.
- Strong attention to detail and written communication
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Ability to manage multiple telecoms orders simultaneously
- Comfortable working with portals, databases and IT systems
- Highly organised with strong time management skills
- Team player with proactive, can-do attitude
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-1262398-Job-Search-02-13-2026-04-37-03-AM.asp?sid=gumtree
Id Subtitle 1349677909
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Job Placements
Selling for 1 year
Total Ads4.94K
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The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
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