Technical Support Technician

Key Responsibilities
Technical Support Sales Team
- Provide technical guidance and product support to sales consultants.
- Assist in interpreting client requirements and translating them into compliant, practical
security solutions.
- Support quotation processes with accurate technical specifications.
- Ensure proposed systems meet industry standards and best practice design principles.
- Conduct product training sessions for internal staff when required.
Technical Support Customers
- Provide telephonic and in-branch troubleshooting support.
- Diagnose and resolve technical issues related to security products and systems.
- Ensure high levels of customer satisfaction through efficient issue resolution.
- Escalate complex technical issues to suppliers where necessary and manage feedback to
customers.
Site Work & Field Support
- Conduct on-site technical fault finding and system diagnostics.
- Perform pre-sales site assessments and risk evaluations.
- Design system layouts and recommend suitable products based on site conditions and
client requirements.
- Ensure solutions are scalable, compliant, and commercially viable.
- Provide post-installation technical verification where required.
Branch Leadership Support
- Act as second-in-charge within the branch.
- Assist the Branch Manager with operational, administrative, and technical oversight.
- Supervise branch activities in the absence of the Branch Manager.
- Support stock control, technical quality assurance, and general branch operations.
Technical Competencies
The candidate must demonstrate strong working knowledge in the following areas:
- CCTV systems (IP and Analog)
- Access control systems
- Intruder alarm systems
- Intercom and perimeter detection systems
- Networking fundamentals (IP addressing, VLANs, PoE, switching)
- System integration principles
- Product compatibility and configuration
A strong understanding of installation standards, cable infrastructure, and system commissioning
is essential.

Minimum Requirements
- Proven experience in the electronic security industry.
- Demonstrated technical troubleshooting ability.
- Experience conducting site assessments and system design.
- Valid drivers license and willingness to travel to sites.
- Strong communication skills (verbal and written).
- Ability to work independently and manage priorities effectively.