Tourplan Rates & Systems Specialist

Duties:

Supplier Communication & Contracts:

Liaise with suppliers to confirm contract terms, policies and special offers
Maintain orderly records of all contracts, agreements, and updates

Data Management:

Capture and update supplier rates, terms, product notes and live availability links with precision
Apply quality control checks to ensure accuracy of rates and policies in Tourplan

System Support & Collaboration:

Work closely with the reservations, finance and Tourplan support teams to resolve system queries and requests
Communicate contract changes and updates to the wider travel team
Test system upgrades and participate in ad hoc Tourplan projects

Product & Availability Management:

Oversee the set-up of product codes and reporting parameters
Collaborate with suppliers and channel partners to manage & map live availability integrations

Training & Team Engagement:

Attend supplier product training sessions
Actively participate in internal company and team meetings
Train consultants on best use practices in the system

Requirements:

Grade 12
A formal travel & tourism qualification will be an advantage
At least 5+ years experience in a similar position
Strong proficiency in Tourplan, including rate loading, product setup, and data accuracy
Exceptional attention to detail for capturing supplier rates, policies and availability with zero errors
Excellent communication skills to liaise effectively with suppliers and clearly relay updates to internal teams
Ability to interpret and manage supplier contracts, terms, special offers and associated documentation
Strong organisational skills to maintain orderly, up-to-date records of contracts, products and system changes
Problem-solving ability to investigate and resolve system queries in collaboration with reservations, finance and support teams
Experience with availability integrations or channel management, including mapping and troubleshooting
Capacity to train and support consultants, simplifying complex system processes and promoting best practices