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CX Specialist: Fraud

1 year ago260 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
What The Role Involves:
  • Make the Customer's Voice Matter:
    • Use insights, feedback, and behaviour trends to shape better fraud-related customer experiences.
  • Lead Engaging CX Sessions:
    • Facilitate customer experience workshops and education sessions with staff and stakeholders across the country.
  • Turn Frustrations into Fixes:
    • Handle and resolve fraud-related customer complaints while using those lessons to design better, smarter processes.
  • Drive Strategic Change:
    • Support big-picture service improvements and help roll out CX initiatives that enhance trust, loyalty, and confidence.
  • Champion Collaboration:
    • Work closely with internal teams to embed a customer-first mindset across the fraud landscape.
  • Bring Insights:
    • Use research, bench-marking, and feedback to support ongoing improvements and service innovation.
What Theyre Looking For:
  • Solid experience in customer experience, service design, or process improvement
  • Strong facilitation and stakeholder engagement skills
  • Analytical mindset with a people-first approach
  • Bonus if youve worked in fraud, compliance, or complaints resolution
Whats In It for You:
  • Work on meaningful projects that impact real people
  • Help build a fraud team that leads with empathy and action
  • Collaborate with diverse, purpose-driven teams
  • Use your skills to create experiences that actually make a difference

Sound like the kind of challenge youd love to own?
Apply today or get in touch to learn more.

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Executive Placements
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