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CX Specialist: Fraud
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1 year ago260 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
What The Role Involves:
Sound like the kind of challenge youd love to own?
Apply today or get in touch to learn more.
- Make the Customer's Voice Matter:
- Use insights, feedback, and behaviour trends to shape better fraud-related customer experiences.
- Lead Engaging CX Sessions:
- Facilitate customer experience workshops and education sessions with staff and stakeholders across the country.
- Turn Frustrations into Fixes:
- Handle and resolve fraud-related customer complaints while using those lessons to design better, smarter processes.
- Drive Strategic Change:
- Support big-picture service improvements and help roll out CX initiatives that enhance trust, loyalty, and confidence.
- Champion Collaboration:
- Work closely with internal teams to embed a customer-first mindset across the fraud landscape.
- Bring Insights:
- Use research, bench-marking, and feedback to support ongoing improvements and service innovation.
- Solid experience in customer experience, service design, or process improvement
- Strong facilitation and stakeholder engagement skills
- Analytical mindset with a people-first approach
- Bonus if youve worked in fraud, compliance, or complaints resolution
- Work on meaningful projects that impact real people
- Help build a fraud team that leads with empathy and action
- Collaborate with diverse, purpose-driven teams
- Use your skills to create experiences that actually make a difference
Sound like the kind of challenge youd love to own?
Apply today or get in touch to learn more.
https://www.executiveplacements.com/Jobs/C/CX-Specialist-Fraud-1200491-Job-Search-07-04-2025-10-14-06-AM.asp?sid=gumtree
Id Subtitle 1328952382
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Executive Placements
Selling for 1 year
Total Ads5.42K
Active Ads5.42K
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5.42KTotal Ads
15.63MTotal Views
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https://www.jobplacements.com/Jobs/J/Junior-Data-and-Systems-Administrator-1296569-Job-Search-07-13-2026-00-00-00-AM.asp?sid=gumtree
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