Customer & Dealer Support Specialist

A leading organisation in the Construction and Forestry sector is looking for a technically strong, relationship-driven Customer & Dealer Support Specialist to support dealers, improve service performance, and strengthen customer loyalty.

Key Responsibilities:

• Build and maintain strong dealer relationships and support their technical capabilities.
• Drive initiatives that improve service performance, partner profitability, and overall customer satisfaction.
• Lead technical training programmes and manage dealer engagement.
• Support customer retention initiatives to increase uptime and equipment lifetime value.
• Resolve technical and performance concerns; collaborate with factories on root-cause solutions.
• Set customer support targets for partners and ensure consistent communication.
• Administer warranty processes and Product Improvement Programs (PIP).
• Travel frequently to dealers and customer sites.
• Work closely with Sales, Aftermarket, and Factory teams to align service standards.
• Ensure compliance with policies, procedures, and regulatory codes.

Requirements:

• Qualified Diesel Mechanic or Earthmoving Technician.
• Proven field experience in Construction & Forestry.
• Strong technical knowledge and relationship-building skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Strong planning and organisational skills.
• Customer and dealer loyalty-building experience.
• Strong solution-orientation and ability to analyse customer challenges.
• Excellent computer skills and time management.
• Solid understanding of industry needs.
• Earthmoving Trade Qualification or equivalent.