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About
Us:
A leading provider in the Energy & Gas procurement industry, servicing UK and
Ireland. We are dedicated to helping our customers achieve their goals through
innovative solutions and excellent customer service.
Job Description:
As a Telesales Representative, you will be responsible for contacting potential
customers over the phone to promote and sell our products/services. You will be
expected to build relationships with customers, understand their needs, and
provide solutions that meet their requirements. The ideal candidate will have
excellent communication skills, a positive attitude, and a strong desire to
succeed.
Responsibilities:
- Contact potential customers via phone to promote and sell products/services
- Build and maintain relationships with customers
- Understand customer needs and provide solutions
- Meet sales targets and goals
- Keep accurate records of sales activities
Requirements:
- Previous experience in telesales or a similar role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong negotiation and closing skills
- Goal-oriented and self-motivated
Benefits:
- Competitive Basic Salary R7500,00 –
R12500,00 Based on experience
- Unlimited Commission structure
- Training and development opportunities
- Friendly and supportive work environment
If you are passionate about sales and enjoy interacting with customers, we
would love to hear from you. Apply now to join our dynamic team and take your
career to the next level!
Forward
your Curriculum Vitae to selwyn_e@icloud.com
4d
City Centre
Results for customer service jobs in Sales Jobs in Cape Town
1
SavedSave
Duties and responsibilities: To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the businessTo manage and control the financial aspects of running the store to ensure store profitability.To adhere to merchandising standards in line with the brand requirements to ensure good product mix.To ensure proper stock management and control to minimise loss and to ensure product availability,?by monitoring stock related risks.To deliver exceptional customer service to ensure the best customer experience.To build excellent relationships with all relevant service providers (internal and external)To manage human resources effectively by recruiting, planning, and administrating payroll properlyTo inspire, motivate, develop, and hold people accountable appropriately.Align team members to Company culture and create fun.Implement all company policies and procedures.Maintaining health and safety practicesBehavioural requirements: Honesty in dealing with cash or finances.Inspirational leadership and passionTaking ownershipBuilding and maintaining relationshipsInnovation and ability to deal with change management.Thinking adaptabilityDelivering results and meeting customer expectationsFollow instructions and procedures.Leading and supervisingAchieving personal work goals and objectivesMinimum requirements: Microsoft – computer proficiencyClear criminal recordAbility to communicate effectively at all levels.Experience: Minimum of five years’ store management experienceMinimum of eight years retail experience?Experience in working in a large retail store with a turnover of more than R20m per annum.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU1OTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1787371&xid=1320_55990
12min
1
SavedSave
Duties and responsibilities: To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the businessTo manage and control the financial aspects of running the store to ensure store profitability.To adhere to merchandising standards in line with the brand requirements to ensure good product mix.To ensure proper stock management and control to minimise loss and to ensure product availability,?by monitoring stock related risks.To deliver exceptional customer service to ensure the best customer experience.To build excellent relationships with all relevant service providers (internal and external)To manage human resources effectively by recruiting, planning, and administrating payroll properlyTo inspire, motivate, develop, and hold people accountable appropriately.Align team members to Company culture and create fun.Implement all company policies and procedures.Maintaining health and safety practicesBehavioural requirements: Honesty in dealing with cash or finances.Inspirational leadership and passionTaking ownershipBuilding and maintaining relationshipsInnovation and ability to deal with change management.Thinking adaptabilityDelivering results and meeting customer expectationsFollow instructions and procedures.Leading and supervisingAchieving personal work goals and objectivesMinimum requirements: Microsoft – computer proficiencyClear criminal recordAbility to communicate effectively at all levels.Experience: Minimum of five years’ store management experienceMinimum of eight years retail experience?Experience in working in a large retail store with a turnover of more than R20m per annum.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU1OTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1787373&xid=1320_55992
13min
1
SavedSave
Are you an experienced sales professional with a passion for building strong client relationships? We’re seeking a Senior Sales Representative in Paarden Eiland to drive growth, exceed targets, and enhance customer satisfaction. If you thrive in a fast-paced environment and have a proven track record, read on!Responsibility:Responsibilities:
Prospecting and Lead Generation:
Identify and pursue new sales prospects.
Leverage networking, referrals, and market research to expand our client base.
Client Relationship Management:
Maintain excellent customer satisfaction levels.
Develop and nurture strong relationships with key accounts.
Sales Performance:
Meet and exceed sales targets.
Utilize face-to-face sales methods to engage clients effectively.
Needs Assessment and Product Promotion:
Visit clients and potential clients to evaluate their needs.
Promote our products and services based on client requirements.
Record Keeping and Market Awareness:
Maintain accurate client records.
Stay informed about industry trends, market fluctuations, and competitor activities.
Internal Lead Follow-Up:
Actively follow up on leads received internally.
Collaborate with other team members to convert leads into sales.
Industry Networking:
Forge relationships with architects, builders, interior designers, and other industry professionals.
Education:
National Senior Certificate (Grade 12)
Minimum of 5 years proven working experience in the Tap- and San Ware Industry (non-
negotiable)
Intermediate level of MS Office (Word, Excel, and PowerPoint)
Prior experience in a customer service- and sales-focused environment
Valid driver’s license and own reliable vehicle (as travel is required)
Basic salary + Commission + Travel Allowance on offer!
Skills:
Proficiency in English &Afrikaans
Presentable and of sober habits
Deadline-driven and self-motivated
Strong organizational and planning skills
Excellent presentation skills
Ability to work both independently and as part of a team.
If you’re ready to take your sales career to the next level, apply today with your most recent
resume & supporting documents.
Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.
Salary: R30 000 - R25 000 Neg
15min
1
SavedSave
Responsibilities:Assisting in managing all aspects of a storeMaximising turnover and profitStock loss control and preventionDeliver exceptional customer service by implementing customer experience strategy.Lead talent selection, training, coaching, retention and recognize initiatives for all team members.Innovative visual merchandising to optimise sales.Implement all company policies and procedures.Maintaining health and safety practicesOptimise team through creating an inspiring environment.Align team members to company culture and create fun.Minimum requirements:Two years of supervisory experienceMatric or equivalentMicrosoft – computer proficiencyClear criminal recordAbility to communicate effectively at all levels.Behavioural requirements:Inspirational leadership and passionTaking ownershipBuilding and maintaining relationshipsInnovation and change managementThinking adaptabilityTaking ownership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzU2MTE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1788200&xid=1320_56118
26min
1
SavedSave
SALES REP / CAPE TOWN – Our client, a well-known leader in the cleaning sector is looking for a passionate and experienced Salesperson.Responsibility:Responsibilities will include, but are not limited to:
Sourcing and establishing new clients.
Pro-actively generate leads and opportunities.
Developing and presenting proposals to potential and existing clients.
Achieving monthly targets
Submit weekly sales reports.
Innovating new business opportunities.
Maintain a strong customer service attitude.
Ensure that timeous quotes are given to all customers and that they are accurate and up to date.
QUALIFICATIONS AND EXPERIENCE REQUIRED
National Senior Certificate / Grade 12
Relevant qualification in Sales / Marketing beneficial
Computer literate - full Microsoft suite.
Valid Code 08 license and own reliable vehicle.
Good problem-solving skills.
Must be able to work under pressure in a demanding industry.
Enthusiastic, vibrant personality focusing on achieving targets.
Fully bilingual (Afrikaans & English).
Must have experience in the cleaning /security industry.
Cold calling abilities
Generate own leads.
Ability to complete tenders.
Ability to create and present PowerPoint presentations.
ATTRIBUTES:
Hard-working and self-motivated.
Strong knowledge of the industries
Negotiation skills.
Passionate about business-to-business sales.
Able to create, identify, and chase new leads.
Time management and organizational skills.
Display a professional work approach.
Ability to work independently and within a team.
Salary: to be discussed
APPLICATION PROCESS: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV with qualifications, references and a recent head and shoulders photo to cape1@workafrica.co.za, ensure you use Sales Rep as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 3 weeks.Job Reference #: SA01Consultant Name: Rafeeqah Tofie
30min
1
SavedSave
Are you interested in joining our clients team of call centre agents, do you have a passion for customer service?
We are looking for call centre agents to join our client’s team in Durban Kingsmead | Umhlanga
This is a permanent role
Hours: Monday to Sunday in Rotational shifts 24/7
Salary:
Basic: R5250
Attendance bonus: R1000
Shift Allowance: R1000 (0nly applicable if they are working evening shifts)
Once they have completed training (4 – 6 weeks campaign dependent) they will qualify for:
Medical Insurance
Funeral Cover
Plus Performance Bonus or Commission (campaign dependent)
Start Date: 13 November
Risk Assessments: these are done by the Client
They will need to get 25 wpm (typing)
60% on their grammar so ideally ask them what they got for English in matric
They must articulate and speak well,
To be successful in this role, you will need:
At least 1 year of customer service experience, including BPO
A strong customer service background and excellent communication skills
A professional and fluent level of English
A valid matric certificate
Clear criminal record
Career development and growth plan - a great opportunity to expand on your career.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzg2Nzk4OTA/c291cmNlPWd1bXRyZWU=&jid=1748291&xid=138679890
32min
1
Basic Function
End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.Responsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal, external, client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Availability
To start ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTgwMzc0MjI5P3NvdXJjZT1ndW10cmVl&jid=1173189&xid=2180374229
40min
1
Quality Assurance Team Leader
CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.Proficiency in using QA tools and software.Knowledge of international sales compliance regulations and standards.Rotational Shifts: 15:00pm to 4:00am
https://www.ditto.jobs/job/gumtree/2600386370?source=gumtree
1h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202647
4d
1
• Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment
Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred
Employment terms and conditions - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Training: 7 weeks (Fully Paid). - Probation period: 4 months - Health insurance benefit (Paid for by the Company) - Office-based, Remote position available after probationary period. - Own home Fibre internet line & UPS solution required for work-from-home option.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzgwMDkxNjQzP3NvdXJjZT1ndW10cmVl&jid=1418195&xid=3380091643
1h
1
Job Description
Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline GroupAssisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English on inbound voice calls & written correspondenceWork on renowned airline reservations systemsFull paid product and systems training providedDaily interaction with international passengersExperience our multi-cultural work environment with colleagues from all over the world
Working hours
Full time contract (40 Hours per week) at 5 – 8 hours’ shift per dayFlexible rotational shifts including weekends with 2 rest days per weekOperational hours: 08h00 – 20h00 (Mon-Fri), 08h00 – 18h30 (rotational Saturdays), no Sunday work
Remuneration
Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 daysHealth Insurance Plan – network GP visits, dentistry, optometry, medications etc. (Paid by the Company)Employee Assistance ProgramsProvident Fund (SA citizens / PR holders) Work from home or from office:
Own home Fibre line & UPS solution required for work from home/remotely
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workCompleted language assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzExOTQzNjQ1P3NvdXJjZT1ndW10cmVl&jid=1183431&xid=2711943645
1h
1
Brief CSSR Job description
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on airline reservations systems & handle voice calls, written correspondence and other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environment
Requirements
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)Located in South AfricaPermanent residence permit / South African ID holders preferredVISA candidates will be considered for foreigners residing in South AfricaExcellent Computer literacy & technical skillsNo criminal recordFlexibility to work shiftsPrevious customer service experience preferred
Employment terms and conditions
Work from Home
Client will provide laptopCandidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.Probation period: 4 months
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workLanguage assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDgzNjA2NzEwP3NvdXJjZT1ndW10cmVl&jid=1183432&xid=3083606710
1h
1
The are adding to their team, and is employing an external sales representative to join their team
Main purpose is Identify new sales prospects and manage existing clients to identify business opportunities as well as assist in the growth of company.
• Maintain and develop relationship with customers by providing support, information, and guidance • Recommending solutions
• Visiting and quoting customers
• Following up on quotation
• Prepare reports by collecting, analysing, and summarizing information
• Maintain quality service by enforcing company standards
• Invoicing customers and order stock to complete customer back orders
• Doing deliveries when needed
• Following up on customer back orders
• Completing customer planning
• Doing cold calls to expand customer base
• Arranging and doing demos on welding machines
• Completing company vehicle checklist each Friday and hand to Workshop Foreman
• Keeping company vehicle clean and tidy at all times
• Attending to all job-related administration
• Attending to any and all ad-hoc duties required by management
• Abide by Safety, Health, and Environmental policies and procedures
• Reach monthly targets and GPs as discussed by Management and according to contract on a monthly basis
ACADEMIC REQUIREMENTS & EXPERIENCE:
Minimum Qualification: Matric
Qualification: Will be advantageous.
Experience: Minimum 5 years Other:
• Code 8 driver’s licence
• Working with customers and maintaining customer relations
• Sales experience
• Problem solving skills
• Ability to adapt to environment
• Ability to plan route for the week and visit customers accordingly
• Time management Computer literate
It would be beneficial if the candidate has experience with:
• Welding machines
• Welding consumables
• Gas and gas cutting equipment
• Power tools
• Lifting equipment
• Generator
• Abrasives
• PPE
• Plasma system
• Compressors
The Client Offers:
• Market Related basic salary
• Commission
• Cell allowance
• Fuel card
• Vehicle
• Pension / Provident fund
Please forward your CV to Pieter: careers@servicesolutions.co.za
Consultant Name: Marlene Smith
1h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202424
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202643
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202423
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Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town.
Responsibilities:
• Service New and Existing customers/accounts to Obtain orders for company range of Products
• Prepare Sales presentations by studying different customer types and the various products in the Group portfolio
• Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area
• Submit Orders by referring to price lists, product literature and related sales guides
• Keep management informed by submitting activity and results reports
• Monitor competition by gathering marketplace information on pricing, products and selling techniques etc.
• Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management
• Maintain professional and technical knowledge by attending training and workshops
• Manage and maintain clients accounts and ensure that they remain in good standing
• Attend weekly sales meetings at the office Requirements:
• 2+ years proven sales experience and track record
• Qualification in Business /Sales Management or related an advantage
• Experience in the printing technology industry is an advantage
• Highly computer literate
• Self-Starter highly motivated
• Process driven.
• High level of customer service orientation
• Effective verbal and written communication skills
• Negotiation skills
• Excellent listening and presentation skills
• Attention to detail Salary: R15000 per month plus Comm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202631 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202631
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Our client is recruiting for Greek speaking individuals in South Africa - work from the comfort of your own home. Apply now!
Join the leading BPO team as a Greek speaking Customer Sales and Service Representative in South Africa! Do you have the charisma and charm to provide the Greek speakers with the best customer service? Apply today and become a specialist in travel!
Job Purpose:
Work for a prestigious airline brand on various work streams Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Requirements:
• Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level)
• We are targeting candidates located in South Africa
• Permanent residence permit/ South African ID holders preferred
• VISA candidates will be considered for foreigners residing in South Africa
• Excellent Computer literacy technical skills
• No criminal record
• Must have fibre / stable ADSL internet connectivity and cover internet costs
• Work from Home (we will provide the laptop) Salary:
• Salary: R240 000 CTC per annum / R20 000 CTC per month Working Hours:
• Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be considered - minimum of 20 hours per week)
• Working hours: Mon-Fri 08h00 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements
• Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom
• Probation period: 4 months
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202497 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, pl...Job Reference #: 202497
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Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202363
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Surgo is recruiting for an experienced Japanese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Japanese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Japanese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202352
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