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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202527
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202536
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202530
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202539
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202533
7d
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
7d
ESSEENTIAL ROLE
Paralegal / Legal Assistant
We are a fast paced, fast growing group of paralegals looking for strong candidates to join our team in our Cape Town offices.
We are an international law firm with the backing of experienced personnel and internal infrastructures put into place to help clients with their legal needs abroad. We strive to be one of the top leading law firms in the international space by delivering quality and value to our clients through practical and innovative legal solutions that help our clients succeed.
We deliver fast, consistent services across our platform of practice and sectors in all matters we undertake in our law firm, personal injury paralegals pay a critical role in the process of representing clients - from coordinating with client to obtain information and documents, to helping solicitors draft legal documents and prepare for court appearances.
We need individuals who is disciplined in keeping firm on time and on target and has the ability and tenacity to thrive in a faced-paced, high pressure environment.
WORK ENVIRONMENT
Paralegals/legal assistants working for an International law firm to handle personal injury claims
QUALIFICATIONS
- Paralegal certification/ equivalent academic qualification OR - 2 Years in similar role/professional environment
DUTIES
- Case planning, development and management
- Legal research including fact retrieval and checking
- Drafting proceedings and correspondence for internal and external parties
- Conferencing and advising clients
- Analyse and summarise legal documents
SKILLS
- Solid knowledge of legal terminology and legal writing
- Time management
- Organisational, to manage workload & ability to meet deadlines
- Customer Service
REMUNERATION
R9456.00
The right candidate will be a goal driven, dedicated team player who will, in return, get the opportunity to worth with a great, hard-working team where you will expand your skills and knowledge within the industry.
INSTRUCTIONS FOR APPLICATION
Kindly email your applications to mklawptyltd@gmail.com
All successful applicants will be notified within a week.
16h
1
SavedSave
Our client is one of the world’s largest independent corporate and trust services providers with offices based in Cape Town and Stellenbosch. Our client is looking for a Legal and Administrative Assistant to join their team.The company’s core business is setting up and managing offshore companies, trusts, and other structures to meet the specific personal or business needs of their clients. Typically, these needs would include tax planning, wealth protection, foreign property ownership, pension planning and facilitating cross-border business.Job Specification: The role of Legal and Administrative Assistant involves facilitating the smooth onboarding process of their new clients, answering existing and new client enquiries, corresponding with the introducing intermediary, meetings with intermediaries / clients and assisting a Senior Director of the company.To be able to attend to the above, an understanding of companies, trusts and the various parties involved are important.The role requires significant people skills, administration, document collection, document review, clear communication and a proactive mind set. The position will require diligence in the collection of information, collation of documentation and ability to assist the Director in business development. In this way, the position goes further than pure administration and becomes similar to a Legal Assistant.The applicant must be a fluent and articulate in English and understanding of Afrikaans will be beneficial. The applicant must hold an undergraduate Law qualification.Applicants with prior legal, compliance and administration work experience will receive preference.The successful applicant will be based in the company’s Cape Town and Stellenbosch offices from time to time and will work closely with their overseas offices to deliver the best service to their clients and intermediaries.The successful applicant requires a driver’s license and own transport.Responsibilities: Responsibilities will include the day-to-day assistance to the Director which involves handling of compliance and legal paperwork, client enquiries and meetings with specific focus on the on-boarding of new clients to the wider group of companies which has 26 offices around the world.Reporting to: Senior Director (focus is business development) based in Stellenbosch.Duties: Dealing with administrative tasks relating to their offshore products (overseas company, trust, pension, retirement, etc.).Assisting with administering South African companies and trusts and ensuring tax compliance.Checking accuracy of compliance and legal documents which include consultancy agreements, shareholder agreements, sale agreements, etc.Liaising with and responding to queries from intermediaries (primarily Financial Advisors and Lawyers) and other introducers.Responding to and actioning cli
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194302&xid=1109_75756
2y
1
SavedSave
Our client is looking for an Exec Assistant/Lease Administrator to join their team.Duties and Responsibilities:LEASE ADMINISTRATIONFacilitating communication between property owners, landlords, lawyers, and the CEOConducting research and distributing real estate documentsTracking of all changes or adjustments necessary to lease documents received. (Amendments, Addendums, etc.)Tracing, filing and monitoring of lease documentationDraft renewal/new offers, Cessions, Leases and Addendums (not sure if this going to be a requirement too)Manage future renewal diary i.e. Option to Renew and facilitate issuing of required noticesGeneral AdministrationEXECUTIVE ASSISTANTPerforming daily administrative tasks, answering phones, diary management duties for the CEO.Coordination of Travel arrangements.Managing office supplies and maintaining proper stock levelsEnsure effective functioning and maintenance of office equipmentMaintain office services and ensure that all office equipment is in working conditionKey Skills Extensive knowledge of real estate documents, contracts, applications, and submissions.Typing, computer literacy, telephone skills, administration, organisational skills.General business and property management acumen.Well organized and have a strong ability to pay attention to detail. Job Role: Lease Administrator Industry: Legal Salary: Negotiable Required Skills 3 Years of Experience Qualifications Minimum of Grade 12 or equivalent qualification.Relevant Law degree or equivalent.Three years relevant experience, directly interfacing with clients and providing general administrative support, preferably in the Property sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU0Nzk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130571&xid=1109_54799
2y
1
Our client is looking for a Quality Control, Health, And Safety Officer to join their team.Duties and Responsibilities:* Establish HACCP policies & procedures* Maintain the SQA systems and ensure all supplier documentation is updated.* Prepare for external audits.* Develop & monitor the HACCP programme, maintain standardized recipes & other records related to HACCP* Provide in-service staff training for staff as needed or requested.* Implement all legal requirements with regard to the manufacture of food laws and set up all processes & procedure documentation.* Perform environmental monitoring & interpret results.* Maintain & update legislation with regards to Quality Management Systems* Submit product samples for microbiological testing. Evaluate the results of these tests.* Initiate problem solutions with food production supervisors in response to quality-related issues.* Ensure all staff wear correct PPE and follow correct procedures.* Handle customer complaints* Inspect premises for infestation* Assist in quarterly pest control audit* Perform corrective action for non-conformances observed by pest control services.* Update customer specification* Company product specification & process specification* Perform corrective actions on all non-conformances observed that affects safety & the quality of the product.* Perform internal audits & report on results.* Coordinate traceability exercises, mock recalls & GMP inspections.* Maintain documents.Key Skills * Excellent technical skills .* Good numerical skills and an understanding of statistics.* Leadership skills.* Planning and organisation skills.* Communication and interpersonal skills.* Problem-solving skills.* Teamworking skills. Job Role: Quality Control, Health And Safety Officer Industry: Manufacturing / Production Salary: Negotiable Required Skills 4 Years of Experience Qualifications* Matric with Maths and Sciences* BSc /Food Science, Biotechnology or National Diploma/ Degree in Food Technology* 4 years of relevant industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ3NDA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130001&xid=1109_47408
2y
1
SavedSave
Assume the primary day-to-day responsibility to ensure the uniformity of protocol followed, adherence to policies & procedures and compliance to laws and regulations. Compliance Officer Job Description: The main functions of this position are:Developing, implementing, maintaining and monitoring the legal and compliance activities to ensure the group complies with all applicable laws and regulationsReviewing all legal documents of the groupManaging legal risks and be the custodian of the group’s legal documentsInteracting with legal and compliance related official organizations and government bodiesMaintain relationships with internal stakeholders Key Activities Legal Documentation · Preparation, drafting, review and critique of legal documentation: including : · agreements and contracts,· regulatory letters,· customer correspondence and customer facing documentation,· internal control processes,· marketing material, and· policies and procedures to ensure compliance to applicable law(s)· Conduct legal research and provide advice to Exco to ensure business is compliant with legislation and / or Regulatory codes and / or best industry practice· Drafting of agendas, minutes, resolutions and other company documentation· Managing the corporate calendar· Distribution of corporate documents· Statutory record keeping· Statutory submissions· Attend Board committee meetings and offer advice as required, including commercial contracts, procurement, employment mattersCompliance · Ensure registration compliance with government bodies and / or regulators· Implement Compliance, Risk and Internal Monitoring programmes· Design internal controls, systems, policies and procedures, i.e. put preventative measures in place for non-compliance· Review all business risks and set-up a program to monitor and mitigate risks including the risk register· Review all VNL processes and documentation in all departments and all companies to ensure compliance with Companies Act, POPI, Cyber crime and King IV· Ensure implementation and maintenance of contracts register for the group· Conduct corporate governance reviews and ensure compliance with corporate governance requirements· Report on non-complianceSA Companies Act & other relevant legislation · Stay abreast of new legislation and changes in existing legislation, and advice Exco on action required to complyStrategic Advice · Provide strategic advice and ensure implementation of strategic projects within regulatory framework· Manage legal projects that may arise from time to timeExternal Compliance · Assist with ensuring all company information has been lodged with authorities and is updated regularly· Assisting with EEA and B
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyMzgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191822&xid=1108_52382
2y
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Payroll AdministratorOur client in Cape Town is on the lookout for the following candidate, to fill their specific role: Payroll Administrator Job DescriptionResponsible for all payroll processes. The payroll administrators duties include the management of employee data, ensuring the accuracy of earnings and deductions, and ensuring employees are paid correctly and on time.To be successful as a payroll administrator you should have strong numeracy skills and be able to multitask effectively. Ultimately, an outstanding payroll administrator should be able to manage all aspects of payroll in a timely and accurate manner. Should have a working knowledge of relevant legal regulations be able to prioritize and multitask effectively.Payroll Administrator Responsibilities:Providing information and answering employee questions about payroll-related matters.Pay queriesManaging electronic timekeeping systems or manually collecting and reviewing data.GAAP activationsVIP activationsCalculating payable hours, overtime, bonuses, tax, and deductions.GAAP importsEarning spreadsheets into VIPIOU’sPreparing and issuing payslips.Maintaining employee records.ChecklistsPersonal FilesFilingOne DriveCoordinating with the HR department/stores to ensure correct employee data.All Input relating to payroll processing.Providing administrative assistance to the accounting department.Month End 3rd party paymentsSalary paymentsReview reports Payroll Administrator Requirements:2+ years of experience working in a payroll office.Proficiency in Microsoft Office and payroll software programs.Strong numerical aptitude and attention to detail.Excellent communication skills, both verbal and written.Good time management and organizational skills.Working knowledge of relevant legal regulations.Able to prioritize and multitask effectively.Team PlayerPlease send your cv to: george@redrockrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5Njc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1132071&xid=1266_39674
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We are looking for a Senior Product Owner to play an influencing role in the competitive evolution of Web Hosting portfolio.
You will be part of a scrum team/s where you will represent our customers needs and be responsible for managing and prioritising your backlog of product requirements.
What youll do
* Use your product skills, industry knowledge, and competitive research to conduct in-depth discovery to understand and break down the product vision into sequenced features and stories for product development.
* You will work with a large group of stakeholders including platform and software engineering, UX, QA, customer communications, marketing, customer service, and legal.
* Participate in all relevant team meetings and ceremonies to support the execution of your teams prioritised features.
* Understand customers pain points and ensure new features and enhancements drive value for our customers.
* Ensure new features are implemented and measure that the desired customer value is met.
* Be an involved member of the product team and contribute to continuous improvement of our way of work
* Assist in defining priorities according to business value, complexity, and expectations
* Work closely with stakeholders across the organization to make sure that you and the team provide for the companys short- and long-term goals.
* Expertly manage the components of the product delivery cycle, from MVP slicing and user stories to testing and delivery.
* Manage your own and the teams availability - given stakeholders across the globe, we sometimes need to join/host meetings outside typical office hours.
Requirements
Who you are
* critical thinker, skilled at blending different perspectives in the pursuit of a mission.
* have a curious mind with a logical and structured approach to problem-solving and always strive for simplicity.
* have excellent leadership and relationship-building skills.
* You are an excellent communicator and storyteller, engaging with your audience on a personal level.
* You are good at sorting out ambiguity.
* You have a proven track record of 3 - 5 years in developing products, preferably using agile development methodologies.
* You have a good understanding of the software development cycle.
* You are structured and give close attention to details.
* You are persistent and rational in that you put facts above speculation.
Bonus skills
Domain knowledge of popular open-source content management and related business process systems.
Experience in Domain Driven Design would be an advantage.
*Desired Skills: *
* Product Owner
* Agile
* Web Hosting
*Desired Work Experience: *
* 5 to 10 years
*About The Employer: *
A leading National and International company is a leader within the spesific industry and delivers top end services to leading companies and industries.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzQ5OTRfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139327&xid=1554_4994
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Natural Justice is an organisation rooted in the struggles of communities in Africa. As a team of pioneering lawyers and legal experts, we specialise in human rights and environmental law in pursuit of social and environmental justice.
Natural Justice seeks to appoint a Senior Financial Officer to be based in Cape Town.
The Accountant will be responsible for assisting and supporting the work of the Chief Financial & Operations Officer (CFOO) to ensure the efficient day-to-day operations of NJ and to implement efficient and diligent financial practices.
Qualifications and Experience:
Bachelor of Commerce degree (BCom)
Qualified accountant with at least five years’ post articles experience in financial accounting and reporting
Full financial accounting function, including procurement experience and a strong working knowledge of Pastel or similar accounting software
Excellent knowledge of IFRS for SMMEs and strong working knowledge in local
GAAP
Experience in multi-donor financial accounting and management or equivalent experience
Experience in the non-profit environment will be an added advantage
Membership of Professional Accounting Body will be an added advantage.
Advanced Excel knowledge
Proactive approach to work and good self-motivation
Strong organizational and problem-solving skills
Excellent inter-personal skills and ability to deal with people from different cultures
Ability to deal authoritatively with a range of partners and contractors
A strategic thinker with strong leadership capabilities, highly motivated, committed and goal orientated
Ability to work flexibly and to adapt to changing demands and circumstances
Key duties and responsibilities:
Provision of effective and efficient financial and administrative support to the CFOO
Perform the full financial accounting function, including procurement processes and variance analysis
Facilitate and prepare the budget and forecast processes for the organisation, drawing figures and information from regional offices and ensuring it aligns with organisational objectives
Understanding contracts and assessing whether transactions are aligned to contract terms
Maintain internal control system and ensure compliance with NJ policies
Assist in development of institutional and donor proposal budgets & external audits
Preparation of local and international payments
Timely submission of monthly and annual financial reports;
Maintenance of fixed asset register, depreciation and assessment of useful life
Ensuring compliance with tax and accounting laws and regulations
Prepare and administer payroll and tax remittance
Ensure strict adherence and compliance to financial control systems, policies and procedures
Monitor budget implementation and expenditures and communicate outcomes to CFOO for decision making
Ensure efficient payments and disbursements according to approved policy and procedures
Perform bank and vendor reconciliations
Work wi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjAyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1138364&xid=381_2022
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The Human Capital Generalist will be responsible for supporting the Human Capital Team by integrating HR best practices with effective internal HR policies, guidelines, and procedures. Ensuring that the company adheres to the various standards, legislation, and authorities. Enhancing business performance and wellness initiatives, through its people, for a healthy and dynamic working environment.
*Key Role Responsibilities*
* Assist in developing and executing personnel/HR policies and procedures, providing guidance and interpretation for business operations
* Improving organisational performance and development through strategic development, succession planning, employee engagement, and wellness initiatives
* Assist in administrating benefits, compensation, employee performance management, and industrial relations
* Ensures legal compliance with and implementation of the relevant employment, employment equity, and skills development laws
* Facilitating all Labour Relations and legislative related procedures and processes
* Advising hiring managers on selection criteria, EE requirements, and salary figures
* Working closely with other members of the Human Capital team
* Maintaining accurate and comprehensive employee records/files
* Providing administration, recruitment / selection, and termination support / collaboration
* Adhoc and special projects
*Essential Qualifications, Experience and Skills *
* 3 – 5 years proven experience in a Human Capital Generalist/Officer role
* Financial services industry experience essential
* Matric, Human Resource related tertiary qualification (Diploma/Degree)
* Computer literacy (MS Word, Excel, Outlook – intermediate)
* Excellent communication skills (verbal and written)
* Ability to maintain high levels of professionalism and confidentiality
* Ability to work independently and collaboratively
* Flexibility and adaptability
* Excellent planning and organisational skills
* Proven ability to understand and implement HR requirements, policies, and procedures
* Excellent judgement, interpersonal, and decision-making skills
*Essential Qualifications, Experience and Skills *
* 3 – 5 years proven experience in a Human Capital Generalist/Officer role
* Financial services industry experience essential
* Matric, Human Resource related tertiary qualification (Diploma/Degree)
* Computer literacy (MS Word, Excel, Outlook – intermediate)
* Excellent communication skills (verbal and written)
* Ability to maintain high levels of professionalism and confidentiality
* Ability to work independently and collaboratively
* Flexibility and adaptability
* Excellent planning and organisational skills
* Proven ability to understand and implement HR requirements, policies, and procedures
* Excellent judgement, interpersonal, and decision-making skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzkwODlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137465&xid=1555_9089
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Were looking for a candidate to fill this position in an exciting company. OBJECTIVES Physical Security and Safety The Site Security Manager is responsible for the day to day management of the teams ensuring that Security Standard Operating Procedures are followed, administering the contract to ensure the smooth running of the operation. They will ensure that all new staff receive adequate training and induction and coach, mentor and motivate teams to ensure contract efficiency at all times. Lead physical security risk management activities to enhance the value of the company.Command and control of the day to day management of all Servest Security Guards as directed by the Servest contract.Oversee, coordinate and lead security requirements with vendors who safeguard the companys assets, intellectual property and technology as well as the physical safety of employees and visitors.Identify protection goals, objectives and metrics consistent with corporate strategic plan and compliance requirements.Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, network and access control access, employee education and awareness, and more.Work with the executives to prioritize security initiatives based on appropriate risk management.Maintain relationships with local, national and law enforcement agencies and other related government agencies.Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.Work with outside consultants as appropriate for independent security audits.Perform daily, weekly, quarterly and annual audits and reviews to validate that security is deployed as expected.Assist the Operations Security Administrators in maintenance and repair of the security system.Adherence to standard operating procedures and to IT Security governance and policies.Take initiative to improve IT Security and better fulfill the needs of the user-base.Comply with client specific security procedures, including incident and change control procedures.Assist after hours with all client related queries (Monday to Sunday)Do daily CCTV/Access Control checks and report any discrepancies.Conduct a complete patrol throughout the premises daily to ensure everything is still in order and report any discrepancies.Conduct daily checks on all key registers and escalate immediately if any keys are missing.Conduct daily camera reviews to ensure all cameras are fully operational.Accept all client deliveries to the premises and upload the relevant documents linked to the tickets to Ozone.Assist or escalate with all unexpected incidents that might occur after hours.Support the national security team, as requested from time to time.Manage contractor biometric group and contr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zMTdfMjAxMDY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138077&xid=317_201069
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Payroll AdministratorOur client in Cape Town is on the lookout for the following candidate, to fill their specific role: Payroll Administrator Job DescriptionResponsible for all payroll processes. The payroll administrators duties include the management of employee data, ensuring the accuracy of earnings and deductions, and ensuring employees are paid correctly and on time.To be successful as a payroll administrator you should have strong numeracy skills and be able to multitask effectively. Ultimately, an outstanding payroll administrator should be able to manage all aspects of payroll in a timely and accurate manner. Should have a working knowledge of relevant legal regulations be able to prioritize and multitask effectively.Payroll Administrator Responsibilities:Providing information and answering employee questions about payroll-related matters.Pay queriesManaging electronic timekeeping systems or manually collecting and reviewing data.GAAP activationsVIP activationsCalculating payable hours, overtime, bonuses, tax, and deductions.GAAP importsEarning spreadsheets into VIPIOU’sPreparing and issuing payslips.Maintaining employee records.ChecklistsPersonal FilesFilingOne DriveCoordinating with the HR department/stores to ensure correct employee data.All Input relating to payroll processing.Providing administrative assistance to the accounting department.Month End 3rd party paymentsSalary paymentsReview reports Payroll Administrator Requirements:2+ years of experience working in a payroll office.Proficiency in Microsoft Office and payroll software programs.Strong numerical aptitude and attention to detail.Excellent communication skills, both verbal and written.Good time management and organizational skills.Working knowledge of relevant legal regulations.Able to prioritize and multitask effectively.Team PlayerPlease send your cv to: george@redrockrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5Njc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1132071&xid=1266_39674
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
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