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Our client in Atlantis is recruiting for a Sales Analyst.The analyst will be responsible for evaluating and identifying trends in sales by analysing industry data, from both within a company and outside. This involves collecting and examining data and using the information gathered to create coherent, intelligent reports, then presenting your reports to your team and to management:Roles and Responsibilities Assisting sales administrators with pricing and loading of dealsAssisting sales administrators with any pricing queries.Collating and managing free stock budget, providing monthly update reports on free stock budget.Office admin support for Customer Executive as well as all Customer managers.Develop monthly sales reporting tools not limited to target vs actual.Review internal NOD vs agents NODDelivery of pre-defined reports to customer managers and customer executive.Track performance against business targets, monthly KPI metrics as determined by customer managers.Publish daily dash board tracking actual vs sales objective.Run a monthly Business review reportingAssist and compile monthly data for the sales team – monthly for management meetings and quarterly for sales and marketing meetings (internal).Assist in management of any sales incentive models for agents.Create and update NPD trackers to monitor performance against set objectives.Work on varied ad hoc data analytics tasks delivering structures reportingProvide support to all customer managers to analyse sell in / sell out data. Work with data suppliers (IRI, distributors local and export, retailers) to source data and consolidate data into internal reports.Mine databases for key insights which can be used to assist with future strategy direction.Compile and analyse data over time to forecast trends.Gather and analyse data to understand issues and address proactively.Reviewing sales trends and liaising with customer development managers, customer executive, business development manager to assist in developing applicable strategies. Key Competencies advanced problem-solving and analysis skillssuperior oral and written communication skillshigh level of organization and detail-orientationstrong work ethic and willingness to take initiativegood attitude toward teamwork as well as the ability to work independentlydemonstrated ability to multitask and prioritizeexcellent time managementRequirement for the role Bachelors degree in accounting, marketing or financeStrong knowledge of word processing, spreadsheet, database and presentation software
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3NTUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245868&xid=1108_67550
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To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
* To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
* To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
* To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
* To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
* To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
*Knowledge:*
* SAPC and relevant legal knowledge
* Ethical working practice and compliance
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of patient care, professional counselling
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Sound understanding and application of financial management principles
* Knowledge of competency based interviewing
*Skills:*
* Sound managerial, tutorship and coaching skills
* Results and target driven
* Planning and organizing skills
* Problem-solving skills
* Strong customer orientation
* Interpersonal skills (Customer service orientation and effective patient care)
* Computer li
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyMDQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1239601&xid=1555_52040
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ICT Managing Director-Boikago Human Capital Group (Pty) LtdIntroduction A well known technology and business processing consulting company is looking for a dynamic CEO / Managing Director to be based in Cape Town to develop the business services beyond the South African borders. Purpose of the Role Establish ...Minimum experience & qualifications requiredPrevious working experience as CEO/Managing Director for (5) years desirable or relevant senior management experience at operational level of a complex business for at least 10 years.Career history in the software development, digital / modernization and technology leadership domain. Understanding of bespoke software development business and sound knowledge of the current IT landscape.Highly aware of the principles of effective organisation management, risk mitigation, risk management and governance.Commercial and industry trend awareness.Ability to comprehend the mutualistic relationship between user experience and technology enablement in order to bring to bear best-of-breed, fit for purpose technologies to 10x business benefit.holding a relevant degree (NQF 9) in Business Administration, Commerce or Computer Science from a recognized University, and having relevant experience of 8-10 years in a similar environment of which at least 5 years ideally at CEO / Managing Director level.Considerable board experience and track record of ethical stewardshipSound understanding of intellectual property law in the context of computer software developmentGood knowledge of public finance and state entity procurement practices and regulatory frameworkMasters/post graduate professional qualification or relevant business administration or technical IT qualifications in similar or relevant fieldExperience in developing, planning and implementing successful strategiesIn-depth knowledge of current corporate governance, finance and performance management principles including sound knowledge of risk and compliance management practicesFamiliarity with various business functions such as marketing, sales, finance, HR etc.Proven success in implementation of enterprise changing technologies and practicesBasic knowledge in emerging technologies, including Cloud technology and IT Enterprise ArchitectureKnowledge of IT Governance and FrameworkKnowledge and understanding of IT ApplicationsBehavioural skills required Outstanding organizational and time management skillsAnalytical and agile mind-set and problem-solving orientationExcellent communication and public speaking skillsExcellent interpersonal and leadership skills Stewardship and service orientationAbility to translate strategy into executionInspires others to positive actionDevelops teams §& nurtures InterdependencyConcern for Impact of own behaviour on othersValues and manages diversityStrong results orientationExcellent communication/interpersonal skills, both verbal and writtenImpeccable organizational skillsRole-specific attributes include:Ability to create and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMDc2XzEwNjExM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1407081&xid=2076_106113
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Blouberg - Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.KEY RESPONSIBILITIES:Assist the Restaurant General Manager (RGM) in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.Allocate responsibilities to each employee on shift and monitor performance accordinglyEnsure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance requiredEnsure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiativesSKILLS & COMPETENCIES:LanguageExcellent command of the English languageStrong communication skillsNumericalStrong numeracy skillsBasic understanding of financial informationComputer literacyIntermediate MS Office skills (Teams, Excel, Word) COGNITIVE COMPETENCIES:Guest OrientationCapacity to focus and achieve standards of service, which comply with the highest expectations of clients.CoachingCapacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasksDelegate and follow-upThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessaryExcellence orientationCapacity to focus on and achieve standards of service which comply with the highest expectations of clientsListening and feedbackTo listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the teamAccountability and dependabilityThe ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfastPeople DevelopmentCapacity to appreciate people’s development needsPlanning and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMzQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140652&xid=1266_40341
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Ads in other locations
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Calling all Cycling enthusiasts, with a passion for sales!
Do you enjoy the outdoors?
Are you an active person?
Is Cycling your passion?
Then we have a position for you
In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated UK Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
In this role you will be responsible for:
Policy Sales:
Following up on quote requests, taking inbound calls, and assisting customers to take out policies or add additional coverage to their existing policies.
Reporting Administration:
Ensuring all internal and external processes are followed, allowing for accurate reporting and meeting internal and partner requirements.
Ideal candidates will:
• Have their own vehicle / transport
• Be active and enjoy a fast-paced environment where they can think on their feet;
• Enjoy speaking over the phone and building relationships with clients;
• Be a team player;
• Love learning, chasing targets, and problem-solving;
• Be able to listen well to match the best products with clients individual needs;
• Have good bicycle knowledge and are interested in the technical aspects of cycling
• Grade 12
• Extremely well spoken in English
• Worked with International clients before
• Strong sales ability
• Great negotiating skills
• 1 to 2 years Insurance or Financial Sales experience
Working hours:
UK Summer Period (alternating shifts during No-Daylight-Savings from April - September)
• Shift 1 - 09h00 to 18h00
• Shift 2 - 10h00 to 19h00
• Under normal circumstances only Monday to Friday, but with high volumes Saturday shifts may be required on rotational/voluntary basis
UK Winter Period (alternating shifts during Daylight-Savings from October - March)
• Shift 1 - 10h00 to 19h00
• Shift 2 - 11h00 to 20h00
• Monday to Friday Remuneration:
• R8 000 basic salary
• Plus Commission Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202515 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become availab...Job Reference #: 202515
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Calling all Cycling enthusiasts, with a passion for sales!
Do you enjoy the outdoors?
Are you an active person?
Is Cycling your passion?
Then we have a position for you
In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
Responsibilities:
Policy Sales:
• Follow up on quote requests
• taking inbound calls
• Assisting customers to take out policies or add additional coverage to their existing policies
Reporting Administration:
• Ensure all internal and external processes are followed
• Allowed for accurate reporting and meeting internal and partner requirements
Requirements:
• Grade 12 (minimum)
• Must have your own transport
• Must have a Neutral Accent - fluent in English as this is for a International campaign
• Tertiary qualification, courses, and studies in sales /marketing or similar (advantageous)
• 8 12 months Outbound Contact Centre experience in Insurance Sales
• Preferably candidates coming from an Insurance Sales environment
• Practical experience in sales / upselling (advantageous)
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy speaking over the phone and building relationships with clients
• Be a team player
• Love learning, chasing targets, and problem-solving
• Be able to listen well to match the best products with clients individual needs
• Have good bicycle knowledge and are interested in the technical aspects of cycling
• Full training is provided
Remuneration Benefits:
• Monthly base salary +-R8,000 (depending on experience)
• Shift allowance R2,000 pm
• Commission earnings based on monthly sales targets and conversion rate
• International exposure.
Daylight savings (12 March 2023 - 5 November 2023 / subject to change)
• Early shift: 2pm-11pm
• Late shift: 5pm-2am
Remuneration:
• R10 000 basic salary
• R2 000 shift allowance
• Plus commission Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202514 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept ...Job Reference #: 202514
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SURGO (PTY) Ltd. has partnered with a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises we believe in doing exactly what we say were going to do. Join them in their journey to create meaningful experiences for both their team members and valued customers.
Our client is recruiting for an experienced Financial Accountant to join their team based in Blackheath, Cape Town.
Job Purpose:
The main function of this position is performing the financial accounting tasks which are required to produce the monthly management accounts. In this regard the financial accountant will have the support of a junior accountant, creditors clerks, and store based administration managers. Reporting to the Group Financial Manager.
Responsibilities:
• Processing of monthly journals (pay-roll, sales / cost of sales, depreciation, revenue and expense and general accruals, etc.) to finalise the monthly accounts
• Reconciliation of General Ledger clearing accounts, other General Ledger accounts, and resolution of outstandings to ensure completeness and accuracy
• Produce the management accounts and perform the month end close process
• Maintenance of fixed asset registers (including accounting for additions and disposals)
• Periodic insurance reviews and update of insurance values through direct communication with the companies insurance brokers
• Submission of statutory returns to SARS, and any further detailed information/reconciliations related to those submissions that may be requested.
• Produce the annual financial statements and prepare the necessary supporting working papers that may be required for the annual financial audits
• Attending to general financial administrative matters which includes communication with our service providers, (various Banks, Lessors, the Companys Distribution Centre, and External Auditors) Skills and Qualification required:
• Bcom Accounting Honours with 3 to 4 years post qualification experience
• Alternatively a CASA with 2 years post article experience
• Grade 12 Matric Certification
• 3 Years Retail Experience (advantageous)
• Proficiency in Microsoft Excel
• Quick learner and efficient
• An approach which focuses on getting the work done correctly
• An ability to independently complete assigned tasks within identified time frames
Salary:R35K to R50K depending on experience and skill set
Working Hours: 45 hours per week, Monday to Friday with every second Saturday half day (also willing to participate in stock takes)
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202658 subject heading or email body.
Surgo (...Job Reference #: 202658
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A construction company in Blackheath Industrial is seeking to employ an experienced Accountant. The candidate must have an applicable qualification, and at least 5-10 years experience. The duties and responsibilities of the role are: Daily/weekly/monthly pmnt processing on bank. Bookkeeping to TB, including job costing and reporting relating to job costing. Final TB journals and entries – full balance sheet recons. Monthly financial reporting. Asset register management. Oversee of payroll administrator. Oversee creditors clerk. Liaison with bank, fleet management, RMB, facilities, etc. HR function (in conjunction with external company). Monthly cash flow forecasts. Monthly payroll processing, time keeping, leave forms, contracts of employment. Monthly management reporting. Job costing, fuel spend. VAT, PAYE (EMP201 + EMP501), MEIBC, BIBC and WCA. Management and execution of the annual BBBEE process, including EE (in conjunction with external companies). Sales invoices. Preparation & payment of subcontractor payment certificates. Insurance review meetings, CIDB, MBA and Good Standing certificates. Xero, MS Excel, Word, emails, SARS e-filing, e@syfile, electronic banking, etc.Please send your full CV with contactable references, ID and qualifications to jbarnard@grbuilding.co.za. No chancers. Checks will be conducted. If you have not heard from us by 25/02/2022, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ0NTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1164577&xid=1266_44523
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SAP Cost Accountant/Bid Manager (Manufacturing)R600k - R650k Cape TownOur client is a top performing global manufacturer.Key ResponsibilitiesCorporate business planning for short- and long-term sales in RC (Recurring Costs) and NRC (Non-Recurring Costs), project calculations, bid and order book management and coordination of order administration and interdisciplinary teams within these functions.Product Pricing & ProfitabilityEngage with the customer procurement organization and handle quote enquiries.Review customer RFQs & lead the offer preparation process with all relevant parties involved.Contribute to contract negotiations and project mobilization with Project Managers.Compile product cost & price calculations in cooperation with Project Managers and Finance.Support the monitoring of the product portfolio profitability against goals and targets.Define and maintain calculation and planning / monitoring standards.Sales Planning and ReportingDevelop and maintain short-, mid- and long-term corporate sales planning for development services (NRC) and production sales (RC) with Management.Provide weekly / monthly updates on sales outlook figures for NRC sales (rolling outlook).Sales Order ProcessingMonitor order book management process with all parties involved and assure accuracy of SAP data based on respective business rules.Ensure timeous and accurate processing of customer orders, invoicing and credit notes.Qualifications and experienceRelevant Degree (Accounting or Engineering)Experience in understanding and linking manufacturing costs to product profitabilityExcellent computer skills (Excel Advanced, Microsoft Word, PowerPoint)Advanced SAP knowledgeProduct costing / accounting / finance knowledgeTeam leadership / coordination skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyNjEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197702&xid=1266_52613
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202421
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• ...Job Reference #: 202419
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the ...Job Reference #: 202416
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SALES SERVICE CO-ORDINATOR
R 15 - 18 K
Century City
Join this leading safari company and be responsible for handling the administrative aspects of agent sales. Responsibility:Support the Sales Specialists, check property availability, confirm all services, check invoices match costs in quote systems and reconfirm travel bookings.
Matric, clear ITC and criminal record; and previous Safari experience is essential.
Fully COVID vaccinated preferred.
Please quote ref: A2865
Please respond by forwarding your CV to Angela via Gumtree indicating your Present/ Last salary on your email.
Salary: R15 - 18 KJob Reference #: A2865Consultant Name: Angela Woolf
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/2027818138?source=gumtree
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Recruitment Consultants
Callforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the Global Market.
Join us as a Recruitment Consultant and contribute to creating opportunities to people in the Western Cape Community.
What You’ll be Doing
Managing the end to end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
During a Typical Day, You’ll
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements
At least 2 years end to end recruitment experienceProven track record in meeting high candidate delivery Willing to be flexible for some Nightshift campaigns contactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 8000 plus lucrative placement incentive
https://www.ditto.jobs/job/gumtree/3124845140?source=gumtree
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Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258?source=gumtree
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Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on our recruitment platformImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
1+ years end to end recruitment experienceProven track record in delivering high volume candidatescontactable references
Working Hours
Monday to Friday 8am to 5pmMust be willing to work overtime due to operational requirements
Basic Salary, plus incentives for successful placements.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
Job Type: Contract
Ability to commute/relocate:
Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Preferred)
Email Address: Roscoe@callforce.co.za
https://www.ditto.jobs/job/gumtree/2667481231?source=gumtree
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/1460207065?source=gumtree
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We have a vacancy for a Pre-owned Sales executive with a large, fast-selling branded dealership in Paarl
Duties and responsibilities:
Cold calling and finding new business.Follow up on new and existing clients.Structuring finance optionsPresenting vehicle optionsArranging test drivesAdministrative tasksDelivery of the new vehicle
Requirements:
Minimum of 3 years sales experience with Vehicle SalesExperience in sales within fast selling brands or premium brandsProven sales track record with ability to reach sales targets monthlyGood communication skills, good negotiation skills, and drive to succeedValid SA Driver’s license and Clear criminal recordGrade 12 or equivalent
Basic salary plus commission and company benefits
Send cv to charmaine@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/1827167383?source=gumtree
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This team focusses on the customer relationship and is the primary contact for the customer & internal parties.Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives andcustomers. The primary focus of this role is on activities related to contract execution, planning and customer service.
Excellence in Execution: Customer facing
Enter and complete all entries of commodity movements data in the systemReconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinatorMeasure margins on physical deliveryEnsure settlement of all contracts once completed and in accordance with contract payment termsInform customers about order status, invoices, contract balances and other information needed to complete the salePlanning for customer contract delivery in collaboration with the logistics teamIdentify efficiency & cost saving opportunities in the supply chainResolve all customer queries as quickly and efficiently as possibleCollaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customersOther duties as assignedHandle basic issues and problems, while escalating more complex issues to appropriate staffMaintain a good relationship with customersMaintain good relationships and open communications with all related internal parties
Requirements
Bachelor’s degree in a related field or5 years’ experience in a similar roleExposure to the Food/Feed/Agri commodity sector will be an advantageGood knowledge of Microsoft Office toolsExcellent Microsoft Excel proficiencyExcellent communication and negotiation skillsFluent in English and in Afrikaans languagesSolution oriented and pro-active problem solvingDedicated and diligentAbility to work as part of a team but also reach individual goalsAdaptable to change & the ability to work under pressureComfortable working after hours
Role and responsibilities
This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.Daily and consistent liaisons with logistics.Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.Consistent communication with the customer, occurs after hours, on weekends – with transporters and shippi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTA0NzI1MzM1P3NvdXJjZT1ndW10cmVl&jid=1350612&xid=3104725335
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