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1
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Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal customerBasic AD user account and Google account administrationNB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
Diploma or certification in IT2 years experience as an IT Service Desk Analysts serving customersTech savvy with working knowledge of operating systemsITIL experience advantageousExperience with CRM system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk1MTIwMjc1P3NvdXJjZT1ndW10cmVl&jid=948487&xid=1495120275
9h
1
Job Requirements
Supporting 2nd level with information gatheringCategorize Tickets and check for completenessIdentify and diagnose issues and problemsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of supportProvide essential online security advice and supportTracking of ongoing TicketsCreation of Knowledge Base ArticlesUpdate users with the progress of their logged incidents
Minimum Requirements
Grade12 (On the job training will be provided)Good communication skills in German (written and spoken) Basic English communication skillsBasic knowledge of MS Office and MS WindowsBasic understanding of IT systems (beneficial)Previous role within a service department will be beneficial but not neededAbility to work well within a teamCommunicate effectively with team members and usersRequires organizational skills to manage their and the teams workload
Please forward CV and ALL supporting documentation to, Caree-Lee@profilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzcyNDQ3MzAyP3NvdXJjZT1ndW10cmVl&jid=1752794&xid=2772447302
9h
1
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMyNjM2NzEwP3NvdXJjZT1ndW10cmVl&jid=1501511&xid=4132636710
9h
1
SavedSave
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Security Analyst to join our team. As a Security Analyst, youll be responsible for responsible for monitoring all connectivity environments, as well as continuous updates of all daily reports. What you’ll do:Monitoring of all environments (LogPoint, SEP Portal, Mailbox etc.)LogPointMonitor the shared mailbox.Monitor the cloud AV consolesSymantec Endpoint Security CompleteF-Secure EPPSophos CentralLog calls/incidents when threats/alerts require further action.Diagnose and correct equipment malfunctionsShift handover and effective communication with regardsthe issues that were handled during the shift.Continuous updates of daily reportsEffectively execute requests from usersYour expertise:Function related experience: 2+ Years of experience with Information Security experience in a SOC environment, with demonstrable expertise in SIEM (LogPoint, QRadar, Splunk McAfee or ArcSight)2+ Years of experience in an operations-focused information security role, with a strong background in security controls and risk management frameworksDemonstrable understanding of operating systems, applications, and information technology systems along with their purpose and logging capabilitiesKnowledge of networks and the OSI layers along with experience in routing, segmentation, and available technologies.Knowledge of various threat vectors (indicators of compromise), detection requirements, and methodologies.Previous experience in Data Centre advantageousPrevious financial services experience advantageousKnowledge of Cybersecurity incident mitigation practices (run/playbooks)Good understanding of operating standards and proceduresTo perform after-hours and weekend help desk functionsStrong critical thinking and problem-solving skills (curious and analytical). Detail-oriented with strong organizationalQualifications required:MatricOther information applicable to the opportunity:Permanent PositionLocation: PretoriaTravel: Travelling might be requiredWhy work for us?If the daily grind makes you wonder if theres more to life than work, get ready to discover a professional journey that embraces excellence without compromise.Youve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, were challengers, disruptors, and innovators. Were a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. Were talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mzk0Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1792442&xid=1108_183942
9h
1
Main purpose of the job
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
MAIN DUTIES / RESPONSIBILITIES
Day to day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.Always meet customer expectationsCommunication internally and to customer should be on time.Reflected in work logs.Time management:Lunch & breaks = 1 hour daily in totalProof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.Monitor availability of the team’s time management, being responsible for cover and well-being of the Service desk.
Business Conduct
Professionalism when communicating to internal and external contacts/team members/management and customers.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.To ensure familiarity with client business imperatives, technologies and support processes.To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:Quickly identify, diagnose and troubleshootIdentify solutions, through either verbal, front line or Client authorised First Time FixesEnsure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescalesAccurate identification and assignment ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE0Mjc3MzEzP3NvdXJjZT1ndW10cmVl&jid=377094&xid=2714277313
10h
1
SavedSave
our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management
Moodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation.
eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment
Minimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid=377771&xid=1916365397
10h
1
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
Location: Hungary or Romania - Europe Are you willing to relocate to Europe?
Start Date:
January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA)
Once Visa issued
Relocate to Europe Salary: +/- Euro 1050 (Euro 650 after Tax)
Benefits:
Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off
Key responsibilities
? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
? Ensure that issues are resolved within ticket life cycle
? Co-ordination between users and resolver groups (if necessary)
? Incident handling and escalation management
? Work independently and within a team
? Communicate well with internal and external contacts
? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
? Adhere to Tech Mahindra and client’s procedures, policies and guidelines
? All KPI related tasks must be followed & adhered to avoid business impact
? To ensure that breaks are pre-approved by SME, Team Leader or Manager
? Strong problem resolution skills
? Escalate unresolved calls to the resolution support team
? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
? To maintain a high degree of customer service for all support queries and adhere to all service management principles
? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Requirements:
Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjI5MjA4MDc/c291cmNlPWd1bXRyZWU=&jid=377167&xid=462920807
10h
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