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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Funeral Insurance Sales Consultant to join their team in Roodepoort
Requirements:
• 1 year Telesales experience (Selling any Insurance)
• Must have at least 1 year cold calling experience
• Must be able to speak and understand Zulu and English Benefits:
• Incentives
• Full training provided Salary: Guaranteed R5 000 pm basic plus commission
Working hours:
• Monday to Friday, 08:00am to 05:30pm
• One Saturday every month, 09:00am to 12:00pm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202383 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the right to withdraw any vacancies that was erroneously advertised.Job Reference #: 202518
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Hotel General ManagerOversee all aspects of the Hotel operations to secure maximum revenues and guest satisfaction while positioning the Hotel in a recognisable position in the marketplace. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Operation Executives and Proprietor.Minimum Requirements:· Matric· Hotel Management qualification· 3-5 years’ experience in the same or similar position· Familiar with the duties of Front Office, Restaurant and Reservations departments· Good judgement and decision making skills· Attention to detailKey Responsibilities:· Ensure that the hotel is maintained to the highest standards and implement an efficient preventative maintenance program while maximizing room availability.· Ensure that the Management Team set targets regarding Sales, Gross Profit, Wastage etc.· Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.· Oversee, control , inventory stock counting and liaise with Head Chef and Restaurant Manager· Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.· Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.· Develop and maintain a culture of top class customer care standards.· Ensure and maintain a good working relationship with employees and the local community.· Hold regular communications meetings with all employees and the Management team.· Develop employees through training and development in consultation with the Human Resources. Closing date: 31 May 2024Send applications to Human.Resources@norrinradd.co
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KPA’s
Responsible for planning, controlling, and ordering food and beverages: execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments.
F&B Operations
Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guestsEnsure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.Ensure that room service orders are executed promptly and that they comply with the required standards.Ensure that barmen are well trained, correctly dressed and serve their guest in a professionallyEnsure that bars and cloakrooms are clean and stockedEnsure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & cleanEnsure an effective table reservation systemEnsure that company and statutory hygiene standards are maintainedEnsure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.Implement a new ‘touch’ per year for the dining experience by April 2023 (WINET)Participate in the creation of 12 tailored events per a yearEnsure the quality of the food, the service, the look and feel of the restaurant is to the standard of DHR and that of consultants from the TICS and property Shareholders.Maintain standards equivalent to a 4* Hotel
Stock Management
Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).Prepare proper forecast and meet desired revenues for all beverage outlets on-board.Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.Maintain effective cost control in all areas of the F&B department.Responsible for the final delivery of all F&B products aligned with company´s standards.Ensure that monthly stock takes are conducted.Timeously submit (on the required format) all required information for budgeting purposesmonitor industry trends and make recommendation how it could be implemented & improved in the catering chain.
Management
Participate in daily scheduled mealtimes preparati...
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We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.
KEY OUTPUTS
Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via emailCreative and out of the box planning and designing of leisure FIT tailor-made itinerariesManaging the reservations process including handling of bookings from quote to finalising, including invoicing and travel documentsEnsuring turnaround times are strictly adhered to according to standard operating practicesProactive selling of products and services ensuring the best possible itinerary for the guestsSaturday duty on a rotation basisPublic Holiday duty on a rotation basisBackup for colleagues when they are away from the officeExpanding product knowledge through attending training sessionsUpholding the values of the company; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A good knowledge on any of the destinations that the company promote within South, Southern and East AfricaAn in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East AfricaGood understanding of delivering excellent service to agents / guestsAn in-depth knowledge of Tourplan or a similar booking systemA willingness and aptitude to learnGood organisational abilityLateral thinking abilityInitiative
KEY SKILLS REQUIRED
Communication skills and fluent in written and spoken EnglishOrganisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detailComputer literate with experience with Word, Excel, PowerPoint and OutlookWeb reporting portalUnderstanding of travel industry through study or work experienceMarket knowledge and how it operatesAttention to detailWorking in an orderly manner to ensure that files can be continued by other Consultants when necessaryWorking knowledge of Tourplan, WETU and GDMUnderstanding of quantitative and qualitative dataRelevant understanding of the Business to create strategy and making commercial decisionsSales process and methodologiesSales and Brand representationExperiential creativity (crafting experiences)Guest / Client delightTeamwork and interpersonal skillsConflict management and resolutionSpeed reading and speed typingPaperless filing and Database filing and managementGood organisational abilityInitiativeHigh energy level...
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The successful candidate must be passionate about Africa, able to work under pressure, have attention to detail, customer focused, be an excellent team player, committed, hardworking and eager to continuously learn.
Duties include: - Directly liaising with international clients & agents via various communications channels such as email,
telephone, social media etc., for various inbound enquiries
- Planning and designing itineraries, combining appropriate accommodations and destinations- Managing the reservation process for bookings up until completion of travel- Fast turnaround time on all enquiries - Occasional Saturday duty (on a rotational basis- ca every 6-8 weeks) - Travelling will be required for educational trips (We only sell what we have personally experienced!)
The ideal candidate would fulfill the following requirements:
Knowledge required: - Good destination knowledge for Tanzania, Kenya, Botswana, Namibia and/ or South Africa
- Knowledge and understanding of tour operating and reservations processes based on study and/or
work experience Skills:- Languages: Fluent in written and spoken German and English
- Have a good telephone manner and excellent communication skills - Possess excellent organizational skills and be able to multi- task System skills: - Computer literate with MS-Office, especially Word, Excel, as well as E- Mail applications-/client such as
Outlook or Thunderbird
- Working experience in electronic reservation systems
Work experience: - Minimum of three year’s travel and/or tour consulting experience
Tertiary Education:
Travel and Tourism (or related) preferred but not essential.
Abilities:
Accurate and having attention to detail whilst working under pressure
Excellent communication
customer focused
committed and hardworking
eager to learn
excellent team player
ability to sell.If you are passionate about Africa and seeking a position with an international travel company, then please send us your CV, a motivational letter and salary expectations.Salary: negotiable, market related. R 25.000 – R 35.000
Commencement date: by mutual agreement
Fringe Benefits:
Medical Aid contribution
25 days annual leave
Educational trips
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Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
3-5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
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Skills & Experience Required
Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skills with great attention to detailProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience of delivering results in a performance oriented and fast paced sales environmentExperience in, and knowledge of East African safari sales advantageousSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExperience working in sales team environmentGood knowledge of sales & reservations systemsExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredEnergetic and eager to learn
Responsibilities & Duties
Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales processChecking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessaryConfirmation of all services upon agent’s confirmation as per internal procedureChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with Finance Team to ensure efficient allocation of deposit to bookingReconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stageReport any error or issue to your line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach to your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures a set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate.Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping improves where possible...
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POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousExtensive experience in East Africa Travel and Tour bookingsA good knowledge of South Africa and Southern advantageousA willingness and aptitude to learn
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 5 years previous inbo...
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
KEY OUTPUTS
Managing the Creditors TeamAssisting with improving financial controls and policiesMonitoring and clearing aged credit reportsMonitoring the Prepayments InboxReviewing recons and paperwork for all supplier payments – Accounts, PP and non-touring paymentsReconciliation of supplier statements to invoices received for term and non-term creditorsPreparing and processing pre-payments for term and non-term creditorsProcessing payments against vouchers on TourplanUpdating cash flow with approved payments dailyWeekly preparation of the weekly Creditors Review Report for the Product TeamPreparing the payment due report for all Touring paymentsFirst release for all Touring and non-touring payments on online bankingSending remittance advices to all parties concerned (suppliers and/or consultants)Liaising with suppliers and reservations team and all other relevant parties to resolve any queriesMonthly closing of creditors function on Tour PlanPreparing monthly bank reconsAssisting with year-end auditsProcessing Third Party Barters
KNOWLEDGE REQUIRED
Creditors processing and management – accurate reconciliation to supplier statementsTourplanSound accounting knowledge, i.e. General Ledger, Journals and Bank ReconciliationMS Windows, MS Office - Extensive knowledge of ExcelForeign Currency
SKILLS REQUIRED
Attention to detailDeterminationPatienceVery good time managementExcellent communication skillsExcellent organization skills
The successful candidate must be:
Deadline driven!Able to work independentlyAble to work under pressureHighly organised, flexible & be a team playerEnergetic and fun
Should you wish to apply for this position, please email your latest CV and motivation to carla@abcworldwide.com
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We have an exciting new opportunity to join our dynamic Team as a Revenue/Yield Manager, for two reserves, small Hotel, Guest House and various luxury Accommodation. This role will be responsible for planning, organising and optimising all activities of revenue management for the business, driving profitability and optimising all revenue streams. We are looking for a commercial, analytic professional who can join this fantastic business to help drive our future growth plans, utilising data to drive our commercial strategy.
Role Responsibility
This role will involve analysing booking patterns and market trends whilst monitoring competitor performance to enable effective yield management and forecasting of revenue performance. Liaising with the operations, individual and group reservations, sales and marketing departments you will update on bookings and drive occupancy through management of the business, maximizing average rates. You will be responsible for accurate forecasting, trend analysis and sales strategies so that product availability and prices are maximized at all times. We are heading into an exciting time with the business and this role is key to optimising occupancy and profits. Therefore, we require a motivated, commercially focussed individual who can support this business growth.
The Ideal Candidate
• We are looking for someone with experience in a similar role, focussed on yield or revenue management
• Experience of leading a team
• Analytical and commercial in their approach
• Intermediate excel skills, using formulas and extracting data.
• Attention to detail, ability to translate data into understandable & actionable information
Responsibility:Activities will include:-
• Supporting and monitoring the individual and groups reservations departments and managing the team of reservation agents using SOP and individual sales targets
• Optimising the management of the PMS, CRM and other sales channels to contribute to the development and maintenance of Revenue Management Systems
• Utilise rate comparison reports to identify and react to pricing opportunities within the business
• Competitor pricing and seasonal rate positioning
• Consulting third party intermediaries to gain maximum exposure & revenue
• Set and update rate strategy per market segment on 12 months rolling basis
• Responsible for the launch of head office lead revenue management projects
• Facilitate and lead daily revenue, weekly yield and monthly revenue meetings with measurable outputs
• Responsible for attending weekly meetings and leading group quotations
• In charge of producing month end reports with strong emphasis on past, current and future performance analysis as well as action planning
• Supporting the sales team with promotional information to drive sales
Salary: RMarket Related
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Responsibilities and Duties
Handling of safari requests from agents with planning costing an accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation complete the safari file with all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manger immediately on discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
Requirements and Qualifications
Experience in and knowledge of Safari Sales is requiredExperience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism)Experience and a good understanding of the safari tourism environmentExperience as many aspects of the industry as possible, more than one side of the fenceExperience in dealing with and delivering on western business demandsExperience with trave l& reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the fa...
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Purpose of the Job
To design, quote for and book journeys to Southern Africa for travelers via overseas agents.
Scope
To exceed customer expectations and meet deadlines, and to retain relationships and achieve set sales targets.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
Quoting and Reservations
Assess client needs in terms of special interests, special needs, and affordability/budgetAcknowledge receipt of written requests received from agentsRespond to written requests and provide written confirmationsMaking sure all client files are filed according to the company’s standards and up to date
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Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
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KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg...
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Inbound Sales Executive
Location: Johannesburg
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Sales Executive will hold the responsibility for development of top line revenue for the company’s Southern and East African lodges. The focus will be on sales through Inbound and Retail channels to sell and promote our Southern and East African lodges. The sales executive reports into the Inbound Sales Manager and will work closely with the reservations team towards the ultimate goal of generating bed nights and revenues into the lodges within a narrowly defined operating framework.
KEY OUTPUTS
Understanding and full utilization of travel sales network
The Sales Executive will require an understanding of the travel sales network and the role the inbound market plays in a multi-channel business, including but not limited to:
Understand the complex relationships and buying patterns;Create and Implement sales plans to generate revenue and bed nights into the lodges within a narrowly defined operating framework;Identify prospective clients in the geographies of focus (Johannesburg and surrounds, Mpumalanga and Kwazulu Natal) and Botswana , with the ability to network with and develop these relationships where clients operate in the company’s targeted international markets;Represent the brand at a consultant and business level
Revenue Generation and Strategic Responsibilities
Sales developmentSales / Brand Representation
Develop a detailed understanding of the marketing drivers that drive revenueCreating and conducting presentationsConducting appropriate follow up
Finance
Achieve assigned revenue targets
Responsibilities
Input and execute the sales plan in Johannesburg, Mpumalanga, Kwazulu Natal and Botswana;Search for appropriate and pre-agreed sales leads and prospects;Assist in the development of marketing plans as neededEffectively...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDU1MjY4ODYxP3NvdXJjZT1ndW10cmVl&jid=1057614&xid=2055268861
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KEY OUTPUTS
Accounts Payable
Preparing accurate reconciliations of creditors statements to invoices received for review and paymentPreparing and accurate processing of pre-payment and non-term creditorsProcessing of touring and non-touring paymentsLoading all payments for authorization on various banking platformsAllocating payments accurately to creditors ledger on TourplanPreparing and sending remittance advices and proof payments to relevant stakeholdersLiaising with creditors and reservations managers and consultants and all other relevant partiesto resolve any queries in a courteous, efficient and timely mannerEnsure that all invoices are filed correctlyChecking and processing Third Party BartersEnsuring that valid tax invoices are receivedAd hoc duties as needed
KNOWLEDGE REQUIRED
Minimum 3 years’ experience within similar roleCreditors processing and management – accurate reconciliation to supplier statementsSound accounting knowledge, i.e. General Ledger and JournalsCompetency to work in MS Windows, MS Office - ExcelTourplan knowledge would be advantageousKnowledge of Foreign Currency transactions
SKILLS REQUIRED
Attention to detailDetermination and patienceExcellent time managementExcellent communication skillsExcellent organization skills regarding documentation and filing
The successful candidate must be:
A team playerDeadline driven and able to work under pressureA positive, collaborative and energetic self-starter who takes initiative and is proactive
There are 2 roles available, 1 x permanent and 1 x 4-month contract.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTExNTc5NzYyP3NvdXJjZT1ndW10cmVl&jid=1251943&xid=3511579762
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KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa and SouthernKnowledge of East Africa advantageousA willingness and aptitude to learnFluent Spanish - written and spoken (mother tongue professional working proficiency)
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 2 years previous inbound tour consulting experience required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU2NTYwMzcyP3NvdXJjZT1ndW10cmVl&jid=1418194&xid=3756560372
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SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari salesSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarge orientated, and experience of delivering results in a performance oriented and fast paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)Experience in selling safaris in East Africa preferredExperience and good understanding of the safari tourism environmentExperience of as many aspects of the industry as possible, more than one side of the fenceExperience of dealing with and delivering on western business demandsExperience with travel & reservation systems
RESPONSIBILITIES & DUTIES
Handling of safari requests from agents with costing and accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation, complete the safari file and all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental targe and working together with management to ensure we reach these targetsFollowing and adhering to all sales procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzc5MDE1OTUyP3NvdXJjZT1ndW10cmVl&jid=1184981&xid=3379015952
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Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTM0MzI5OTE2P3NvdXJjZT1ndW10cmVl&jid=1295736&xid=4134329916
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