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Summary of the Position:
The TMF Specialist I is responsible to deliver controlled and quality trial master file documents for the purposes of regulatory and health authority inspections; and to ensure compliance as delegated by trial sponsors and under applicable institutional policy.
Essential Functions:
Responsible for paper Trial Master File (TMF) set-up, maintenance, update, archival and destruction (if applicable) in accordance with FHI Clinical processes, Sponsor requirements, and applicable regulations.
Responsible for comprehensive review and approval of TMF/eTMF Management plans.
Responsible for assessing training needs of staff regarding TMF/eTMF document delivery and implementing training (individual and/or departmental).
Responsible for maintaining systems and tools for evaluating, tracking, and transmitting trial master file documents.
Ensure adequate set-up of master files including proper and timely filing of all relevant study documents.
Maintain documents master files according to regulatory and company-defined standards.
Conduct detailed and appropriate quality checks on TMF/eTMF documents at defined timepoints, including any paper originals required.
Conduct TMF/eTMF content reviews and provide TMF/eTMF content reports on a regular basis.
Ensure that FHI Clinical privacy and security standards are met and adhered to. Ensure that documents are maintained in accordance with FHI Clinical retention practices.
Assist in routine internal and external master file audits to ensure compliance with applicable work instructions, Standard Operating Procedures (SOPs), Policy & Procedures, FDA and ICH GCP guidelines.
Participate in organizational process improvements as required.
Assists with maintaining up-to-date study status tracking and other tracking tools (as assigned)
Knowledge, Skills and Abilities:
Ability to work well with people and establish effective relationships across all levels of the organization.
Strong computer skills (MS Office), SharePoint, and Acrobat.
Ability to format and publish large documents and create and maintain tracking systems and spreadsheets.
Ability to coordinate review and finalization of documents with multiple stakeholders. Aptitude to learn additional software programs and databases quickly.
Ability to handle multiple tasks simultaneously; manage and prioritize workload in a proactive manner.
Ability to work effectively under pressure of deadlines.
Demonstrated ability to make decisions involving conflicts of interest.
Excellent attention to detail.
Knowledge of clinical trial design, execution, and operations.
Must be able to read, write and speak fluent English
Position Requirements:
Education: High school diploma required.
Preferred Job-related Experience: 1-3 Years of documentation management and experience with FDA, ICH, and GCP guidelines. Experience with managing clinical study documents using FDA, ICH GCP guidelines and best practice
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjQzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1243221&xid=381_2437
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APPLICATIONS : Submitted via post to: Private Bag X895, Pretoria, 0001 or hand-deliver to: The
Department of Basic Education, 222 Struben Street, Pretoria. Please visit the
Department of Education’s website at www.education.gov.za or the Department of
Public Service and Administration vacancy circulars at www.dpsa.gov.za
FOR ATTENTION : Mr A Tsamai/Ms H Nemabaka
CLOSING DATE : 28 March 2022
NOTE : Applications must be submitted on Form Z83 obtainable from any Public Service;
Department and must be accompanied by a comprehensive CV and copies of ID
and qualifications. Divers’ License and registration certification must be attached if
required. Required documents need not be certified when applying for the post,
only shortlisted candidates will be required to submit certified documents on or
before the day of the interview following communication from HR. NB as of 1st July
2006, all new appointments in the public service have to be part of the Government
Employee Medical Scheme (GEMS) in order to qualify for a Government Medical
Subsidy. Correspondence will only be entered into with shortlisted applicants.
Applications received after the closing date, e-mailed or faxed applications will not
be considered.
OTHER POSTS
POST 09/11 : ASSISTANT DIRECTOR: SCHOOL AND DISTRICT INCIDENT MANAGEMENT
AND SUPPORT REF NO: DBE/16/2022
Branch: Delivery and Support
Chief Directorate: Provincial Monitoring
Directorate: School and District Incident Management and Support
SALARY : R477 090 per annum
CENTRE : Pretoria
REQUIREMENTS : An appropriate three year relevant (NQF level 6) post matric qualification or
equivalent qualification as recognised by SAQA; At least (3) years relevant
experience at supervisory level; Knowledge of general education legislation and
applicable policies; General knowledge of research methods and tools; Customer
relations skills; Communication (written and verbal) skills, Coordination and
organising skills; Planning and problem solving skills; Financial management skills;
Computer literacy; Team player; Work independently with minimal supervision.
DUTIES : The successful candidate will be expected to provide administrative support in the
compilation of school calendars for public schools; Provide administrative support
in school readiness monitoring; Render administrative support to the Ministry and
Parliamentarians on provincial oversight activities; Assist in resolving queries
and/or complaints that are brought to the DBE through Ministerial and DirectorGeneral’s offices; Provide administrative support to the call centre, Presidential
Hotline and website enquiries; Deal with walk in cases; Deal with administration of
budget and perform all other duties delegated by the appropriate authority.
ENQUIRIES : Mr A Tsamai Tel No: 012 357 3321/Ms H Nemabaka Tel No: 012 357 3289
NOTE : Shortlisted candidates may be expected to demonstrate their skills in a short task
as part of the interview and will be subjected to a security clearance.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNzEyXzM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190241&xid=1712_39
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*Reference: PTA000222-SM-1*
Our Talent Company is looking for a dynamic Recruiter to join our office in Centurion. If you have a passion for recruitment, are target driven and can work on your own, then we are looking for you.
*Duties & Responsibilities*
* Sourcing, Interviewing and screening of prospective candidates
* Managing the recruitment lifecycle from the initial introduction of candidates
* Advertising, shortlisting and managing candidate applications through various channels
* Conducting reference checks for successful candidates
* Business development
*Desired Experience & Qualification*
* Can Work Independently and manage your own income
* Minimum 5 years’ experience as a Recruitment Consultant
* Solid experience dealing with clients and candidates
* High level of organization and self-discipline
* Excellent English written & verbal communication skills
*Package & Remuneration*
* Commission based
* Cell Phone Allowance
* Expenses
R Market Related - Market Related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1Nzc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190111&xid=1555_25777
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We are looking for someone with excellent interpersonal skills, who is able to work alongside our creative department, to ensure projects are resourced to maximum efficiency, while keeping the business, the people and client priorities top of mind.The role requires administrative skills, accuracy, and strong attention to detail. The successful candidate should be well-organised and unflappable.Role objective Serve as the link between the sales and studio departments, through managing the workflow and ensuring that all relevant parties are briefed and that they deliver on time.Working with the design department in a support role, requiring some day-to-day contact with clients.Key responsibilities OperationalDay-to-day support with internal departments and clients.Engage with the relevant internal teams to communicate, unpack, understand and brainstorm client & sales vision and needs.Manage and control all scoping, planning and timelines of projects and reports across the team, whilst anticipating any problems before they occur.Conduct project and report post-mortems in order to identify successful and unsuccessful project elements.Prepare and deliver status up-date meetings with management, studio & sales departments.REQUIREMENTS Proficient in MS Office (i.e. Word / Excel / PowerPoint)An understanding of Adobe (Indesign, Illustrator & Photoshop)Minimum of one-year relevant work experience.Great communication and interpersonal skills.A good command of the English language (both written and verbal)Strong organisational and administration skills.Strong time-management skills.Project management.Deadline driven.Attention to detail.Creative mindset.Out-of-the-box thinker.Team player.Fast learner.Ability to work within a team as well as independently.Ability to remain calm in a high performance, fast-paced environmentProblem solver/solution-drivenAssertiveResilientMeticulous with attention to detailSelf-starter who can inspire othersTrustworthyFlexible to work beyond normal office hours when requiredThe person we are looking for:Creates structure and order and thinks aheadFirm and clearForesees roadblocksPuts the right pieces of the puzzle together and drives accountabilityHas worked with capacity management systemsProactiveSolution-oriented finds a wayWorks with the team
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Medical Aid company seeks the expertise of a BI Business Analyst to join their team in Pretoria.
* Liaise with stakeholders regarding their business intelligence needs and audit data requests.
* Extract data from the data warehouse to provide to Internal Audit in order to perform internal audit testing and total quality management studies.
* Conduct data and statistical analyses and develop ad hoc predictive models in order to identify potential fraud, waste and abuse as well as areas of improvement as identified by the Total Quality Management division.
* Perform segment analyses, clustering techniques and machine learning techniques in order to identify anomalous trends/patterns in claiming behaviour.
* Present data and statistical analyses in a manner that is agreeable, measurable and accommodating of stakeholders’ needs.
* Provide general support to business units with data request and analyses, including deep dive investigations on claims and membership behaviour and financial results/statistics.
* Set testing procedure guidelines and ensure that proper testing procedures are in place.
* Coordinate test procedures for all Business Intelligence systems according to business requirements.
* Develop and enhance monthly tests to ensure the warehouse and mainframe data correspond.
* Liaise with development departments to ensure system changes that impact on the data warehouse are identified and addressed.
* Ensure adherence to legislative and regulatory prescripts.
* Ensure constant operational efficiency through innovation within area under control.
Qualifications:
* B.Sc./B.Com. Degree in Mathematics, Actuarial Science, Applied Mathematics, Informatics or Data Science.
Technical Skills:
* ISQL
* BI delivery tools (Cognos, Power BI, QlickView, etc.)
* ETL tools (DataStage, SSIS, Informatics, etc.)
Experience:
* Five years’ relevant experience in a business intelligence (BI) environment, of which three years’ should be BI experience in user requirement analysis, programming in ISQL and implementing BI solutions.
Must possess knowledge of the following:
* Medical Schemes Act and Regulations
* Cognos products/Power BI
* Microsoft Office products
* Microsoft SQL Server
Basic + Medical Allowance + Housing Allowance + Pension + Performance Bonus
Qualifications:
* B.Sc./B.Com. Degree in Mathematics, Actuarial Science, Applied Mathematics, Informatics or Data Science.
Technical Skills:
* ISQL
* BI delivery tools (Cognos, Power BI, QlickView, etc.)
* ETL tools (DataStage, SSIS, Informatics, etc.)
Experience:
* Five years’ relevant experience in a business intelligence (BI) environment, of which three years’ should be BI experience in user requirement analysis, programming in ISQL and implementing BI solutions.
Must possess knowledge of the following:
* Medical Schemes Act and Regulations
* Cognos products/Power BI
* Mi
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An opportunity is available for a Recruitment Hub Lead - Technical and Mining to be based in Centurion.Requirements:Matric or equivalent NQF 4 - 8 to 10 years’ recruitment experience providing a shared service solution to Regional / National Sales Team (TES, Perm, FTCs, etc.)Proven track record of managing considerable sourcing initiatives for bulk orders / specs especially for hard-to-find scares skillsProject management and resource coordinationProven recruitment delivery experience covering various industries, this should be specifically focused on technical, engineering and / or miningPrevious experience in management of Recruiters - Demonstrated Commercial / Contract knowledge and a definite understanding of service deliverySolution driven to improve current processesPossess a strong financial acumenComputer literate (MS Office: Excel, Word, PowerPoint, Outlook)Valid driver’s license and own reliable vehicleGood decision-making skillsPerformance and objective drivenDeadline drivenGood presentation skillsAbility to communicate and manage resource delivery in line with client intake / ramp upProven experience of managing various internal and external stakeholder relationshipsUnderstanding of research tools to ensure optimal and relevant sourcing strategies aligned with specific needs / focusPlacement Partner or relevant system knowledgeThird languageWillingness to work under extreme pressureAbility to work at fast paceAbility to manage teams and projects simultaneouslyRemain self-motivated and use own initiativeStructured and systematicSelf-disciplinedSelf-driven and results orientatedTask drivenAbility to work at fast paceInnovation and proactive approach to problem solvingDuties and Responsibilities:Ensure the profitability of Recruitment hubNetworking with prospective clients and candidatesPreparing of RFQ’s, tender documentation, profiles / presentations, to secure new businessAssisting Sales Team with pricing, client meetings, presentations, etc.Assist with Project Management when needed, specifically with bulk recruitment
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Together with our client we are recruiting for Case Manager in Pretoria. The Candidate must be a Registered Nurse with SANC and have at least two years’ experience after registration as case manager. Previous experience working at a Medical Scheme would be an advantage.Duties and Responsibilities • Plan and optimize daily tasks to update cases on the hospital list within the 8 hours turnaround time.• Following up on long term and high cost cases of hospitalised and home care patients.• Identify the need for patient and hospital visits where possible and give documented feedback.• Follow the escalation process for the referral of cases that require input from management or the medical advisor.• Managing telephonic calls and enquiries from all client and service provides.• Co-ordinating services and care from which a member will benefit to prevent re-admissions and complications.• Negotiations within the scheme rules regarding tariffs and discounts.• Identifying hospitalised members for transfer to rehabilitation, sub-acute and private nursing facilities, for quality cost effective services.• Initiate discharge planning early in hospital admission.• Inform family regarding short term medical benefit and educate them regarding general care exclusion.• Communicate with relevant parties about the discharge plan and benefits.• Document all phone call made to relevant parties.• Complete and document all relevant information.• Communicate clinical funding recommendations via hospital authorisation notes to doctor, member, suppliers and service providers.• Identify and manage complicated and high cost cases that have a financial impact on the schemeJob requirements • Grade 12.• A completed degree or diploma as a Registered Nursing and must be registered with SANC.• Two (2) years’ experiences in Managed Healthcare.• Must possesses knowledge of the following:• ICD-10 & CPT coding;- Medical scheme’s rules;- ERP;- Workflow;- CAM• Computer literate in MS Office.• Must have a K53 driving license.Must possess the following skills: • Customer focus;• Good verbal and written English communication skills as well as proficiency in understanding Afrikaans spoken and written communication.• Teamwork;• Negotiation skills;• Decision making;• Must be able to function under stress.Salary • R334 194 - R420 000 CTC per AnnumBenefits • Pension Fund• 13th cheque• Medical AidOnly candidates who meet all the requirements stipulated in this advert, will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwODc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1179948&xid=1109_70874
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TVET Accreditation and Registration Manager (JB1612) Randburg or Pretoria, Johannesburg, Gauteng Market Related Educational Requirements: Masters degree3-5 years experience in Quality/Compliance in educationManagement experience would be beneficialHigh level of competency in MS officeDuties and Responsibilities: Manage assigned tasks related to regulatory environment in the TVET landscape. To manage and ensure accreditation and compliance across TVET brands.Management of the accreditation status with quality councils and the registration with the Department of Higher Education and Training (DHET) and for all TVET brands.Management of the sites compliance in alignment to the various accreditation requirementsEnsuring effective management of projects pertaining to outcomes received from regulator
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMDc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177561&xid=1109_70075
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Our client is looking for a Junior Associate in Commercial Litigation to join their dynamic team in Pretoria Qualifications: Law degreeAdmitted as an AttorneyComputer Skills: MS Office, with specific reference to Word, Excel, Outlook, and PowerPointAJS or similar bookkeeping systemExperience: Post articles Experience: 2 yearsCommercial Litigation, research & drafting.Experience in Tax-related and State-Owned Enterprises Litigation will be advantageousJob requirement: Arranging for urgent services of legal documents and follow up telephonicallyLiaising with clients, counsel, and sheriffs, organizing consultations, and attending to queries from clients and other attorneysInstruct and manage counsel and expertsPrepare pleadings and draft affidavits to be settled by counsel, or provides appropriate comment on drafts prepared for counselAnalyze documentation and instructions and prepare legal adviseAssist in the mentorship and development of junior professionals and supportKeep up to date with new legislation, case law, and amendments to the Rules of Court and Practice DirectivesProvide input on heads of argument and ensure that same is timeously filedPrepare matters properly for trial/hearing, including gathering evidence, arranging consultations and organizing pleadings, and ensuring that all requirements are complied withPrepare litigation strategiesManaging client relationshipsDrafting clear and concise documents - contracts and opinionsProperly researching all relevant legal aspects covered and referred to in the documentsUtilizing appropriate technological tools and software for research as applicableProperly considering facts of each instruction and converting facts into a written documentFully addressing all aspects required to be considered by the clientComplying with prescribed procedures, formats, and documentationProperly using precedent documents Producing documents that are generally suitable as a basis for the instruction received, and requires moderate input from the supervisorDisplaying a clear understanding of legal principles applicable and how that will affect the documentation from the client’s perspectiveProvide accurate advice to clients, with moderate input from supervisor Has required knowledge of applicable legal principles as substantive lawFollows and participates in consultations and negotiations and is able to correctly identify material issues discussed and implement into documents required, or advice soughtDiarising files Following up on all issues requiring attentionShowing ability to manage workload and practiceCapturing time accurately and timeouslyMinimizing unrecoverable expensesRegular reporting to clientsFollowing up on information required from clientSupervising performance of support staff and ensuring the firms standards are achievedUpskilling jun
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Job Purpose: Budget management and Reporting Prepare the monthly management accounts with budget variances for the various departmentsAnalyse management accounts before submitting to departmentsEnsure explanations for budget variances are received within timelinesAnalyse actual achievements against budget and investigate significant variances.Responsible for loading budgets onto SysproCheck requisitions for available budget before processing and resolve problems with relevant departmentsPropose journals as and when necessaryAssisting with the preparation of the annual financial statements, including budget/actual/ENE template for National TreasuryResponsible for all General Ledger and other identified cost account reconciliationsAssist with the AG queries during the audit process and manage the audit year end filePerform ad hoc duties as and when requiredProcess all approved budget transfersEducation, Skills and Experience: · B.Comm· B.Comm accounting (Hons) would be an advantage· Three or more years relevant experience in an accountant’s role· Articles will be an added advantage· Attention to detail· Intermediate to advanced experience in MS Office, especially Excel· Working knowledge of Syspro and Caseware would be an advantageAttributes: · Reliable and punctual· Confidence and decisiveness· Report writing skills would an advantage· Good communication skillsBehavioural Competencies: · Customer Service : Follows through, when asked, on customer inquiries, requests and complaints, keeps customers up-to-date about progress of projects · Flexibility: Applies rules flexibly: Changes his/her perception, ideas or alters normal procedures to fit a specific situation to get a job done and/or meet company goals· Organizational Commitment: Respects the way things are done in an organisation and does what is expected· Teamwork: Genuinely values others input and expertise· Concern for order & quality: Double-checks the accuracy of information or work· Achievement Orientation: Keeps track of and measures outcome against standard of excellence not imposed by others · Initiative: Recognises and reacts to present opportunitiesLegislative compliance: Ensure compliance with relevant legislation, i.e. PFMA, Treasury Regulations, FICA, Knowledge of GRAP, Treasury Regulations, PFMA, would be an advantage
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Call Centre Agent Salary: Up to R8 000 per monthOur client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlakes who has experience within the loans or debt collections industry.Minimum requirements:MatricReliable own transportationPrevious Debt Collection or loans industry experience within a call center environmentComputer literate (MS Office and Excel)Strong customer service backgroundAbility to multi-taskStrong interpersonal skillsExcellent communications skillsFully Bilingual in Afrikaans and English (third language will be beneficial)Working Hours: Monday – Friday 8am – 4pmDuties will include but is not limited to:Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrearsEffective communication and negotiation to ensure successful commitments to payFollow- up daily on progress of the PTP’sUpdating and status management of all clients’ accounts on system softwareTaking inbound callsMaking outbound callsGranting loans through the call centerScreening customers for loan approvals#CallCentreAgent #DebtCollections #FinancialServices #jobsearch #jobopportunity #hiring #lookingforstaff #communicationskill #careeropportuntiy #silverlakesjob #recruitment #recruiting #recruitmentagency #handpickedrecruitmentsa
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Join this distinguished insurance company at their Gauteng offices as Head of Enterprise Project Management. Purpose of this role To strategically provide direction, manage and improve EPMO strategy, frameworks and policies align to industry standards, regulatory requirements, and risk management that is fit for company requirements.To provide oversight and manage the enterprise-wide portfolio of the EPMO which includes a designated Team of Programme Mangers, Project Managers, Administrators, Business Analysts (Permanent & Contracted) and third party service providers contracted responsible for execution of various Operational and Strategic Projects and Programmes end to end within the company project and programme delivery framework on a day-to-day basis. Collaboration with stakeholders across organisation to drive and ensure successful execution against Business Cases and Benefits for specific Projects and Programmes and completion within set timelines and budgets approved, while ensuring professional standard of work.Lead by example in living the Company Values and ongoing care and development of the team to stay aligned with best practices fit for the purpose to deliver a positive outcome and success in line with organization objectives and priorities.Provide ongoing professional guidance, mentoring, coaching, development and on the job training of team and members to ensure excellence and progressing in ongoing improvement of the overall EPMO capabilities and execution success. Requirements Knowledge and skills Strong leadership experience.Manage a remote working environment.Professionally liaise with Senior managers and Executives as an ambassador for the EPMO function.Work effectively and efficiently to achieve objectives.As required from time to time, various formal and informal meetings will have to be attended and participated in Strong Good written and verbal communication skills.Strong attention to details and technicalities.Excellent organizational and technical skills.Good interpersonal and multi-tasking skills.Ability to work under pressure Business understanding Strong Commercial understanding.Client orientated execution and delivery.Stakeholder roles and importance of peer networking.Lead and drive the socialization of change.Stakeholder collaboration critical for success.Matrix operating model. Leadership Competencies Practical Execution and Portfolio Management Customer Service Orientation/Client Focus (Internal and External)Communication Strategic Competencies Analytical thinking and attention to detailProblem solving (Includes reasoning)Financial Management Functional Competencies Anticipating, Creating and Managing Change (Tolerance of Ambiguity)Strong written and verbal communication skills - a skilled communicator https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwOTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1180395&xid=1109_70977
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Role Overview This job exists to provide the company with efficient and effective HR Services, in line with Service Level Agreements, through the implementation of HR policies, processes, systems and procedures of a statistical and financial nature.Undertaking generalist tasks associated with Remuneration and Benefits management within the organisation. Implement plans and/or programmes to ensure the most effective utilisation of human resources to support the Clients objectives. Key Performance Area Remuneration and Benefits Administration and Communication Oversee and advise HR in terms Organisational Remuneration and Benefits as a Service related to the following aspects but not limited to:Funeral benefitsGroup Risk Insurance benefitsPension Fund AdministrationMedical Aid benefits and Administration.Communication and up skilling of staff relating to the Remuneration and benefits policy.Ensure that remuneration practices follow the Clients policies and regulationsParticipates in the implementation of remuneration and benefits related policies and procedures.Advising and guiding staff in relation to decision outcomes and implementation of remuneration and benefits related matters.Provide information on eligibility for participation in particular benefits programsAdministration of salary reviews, long-term and short-term incentive schemesAdministration of salary surveys and other benchmarking exercisesAdminister benefits campaigns to run throughout the organisation as part of benefits awarenessAdministration of Employee Recognition Awards programmeHR Service Delivery Provide reliable, accurate and timely administrative support to Remuneration and Benefits Administration.Ensures the smooth running of all Benefits schemes including but not limited to Group Risk, Pension Fund as examples and responding to issues raised.Provide Human Resources with salary ranges and guidelines related to Remuneration and Benefits.Governance and Compliance Ensure that controls are in place as set out by the Client and monitor business adherence to the controls.Meet company and statutory requirements governing Benefits Administration requirements by providing all relevant documentation and related advice to employees.Ensure adherence to the organisations Human Capital related policies, processes and procedures.Reporting and Monitoring Collate, create and distribute relevant Remuneration and Benefits information and reports as well as Board packs to Senior Management as required.Policy Review and Implementation Advise and provide guidance to line management on relevant policies, practices and procedures.Assist with the development/refinement of policies and procedures, in line with key areas of responsibility.Assist with HR audit.Project Support Participate in adhoc pr
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The Role: We are recruiting an Applications Consultant to join our team of experts for support of ADMS to enable 24x7 operation.Most of the work is performed remotely from South Africa, but specific installation, training and support functions may need to be performed on-site across Sub-Saharan Africa (Eswatini, Uganda, Tanzania) Duties/Responsibilities: IST provides GE PowerOn Advanced Distribution Management Systems toElectrical Distribution Utilities across Sub-Saharan Africa.A typical day will include installation of ADMS and ADMS components.Configuration and Localisation of ADMS in customer environment.Integration of ADMS with other Electrical utility systems including GIS, EAM, ERP, CRM, etc.Support of ADMS to enable 24x7 operation.Training of customer staff in the use and maintenance of their ADMS. Skills and Experience: Required Qualification: Grade 12B.Eng. Degree (Electrical, Electronic) Preferred Qualification: Excellent report writing skillsMicrosoft Office Experience Required: Software Development experience.Installation, Configuration, Integration and Support of Enterprise Software Systems.Understanding of Electrical Distribution Utilities.GE PowerOn Advanced Distribution Management Systems.Relational Databases (Oracle)Basic Linux Skills (Command Line)Linux System Administration.Other: Work environment: Office and client sites Physical demands: Office environment. Travel: Traveling be required from time to time within South-Africa and Sub-Sahara Africa.Own vehicle a requirement.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxOTY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189190&xid=1108_51966
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
2d
We are looking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.ResponsibilitiesCoordinate office activities and operations to secure efficiency and compliance to company policiesSupervise administrative staff and divide responsibilities to ensure performanceManage agendas/travel arrangements/appointments etc. for the upper managementManage phone calls and correspondence (e-mail, letters, packages etc.)Support budgeting and bookkeeping proceduresCreate and update records and databases with personnel, financial and other dataTrack stocks of office supplies and place orders when necessarySubmit timely reports and prepare presentations/proposals as assignedAssist colleagues whenever necessaryRequirements and skillsProven experience as an office administrator, office assistant or relevant roleOutstanding communication and interpersonal abilitiesExcellent organizational and leadership skillsExcellent knowledge of MS Office and office management software To apply please WhatsApp 071 795 9208
17h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
2d
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