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Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment.
Requirements:
• Grade 12
• Must have 3 years experience in the admin position
• Bookkeeping certificate / equivalent
• Comply with the O.C.H.S.A.
• Valid driver license (EB)
• Good communication skills
• Computer literate
• People Management skills
• Business Finance skills
• Analytical skills
• Admin Skills
• Management skills
• Maintaining and Implementation
• ISO systems
• Own vehicle
Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment).
KEY OBJECTIVE
(Primary purpose of the job and scope of responsibility and span of decisions:)
Control maintain all aspects of admin within the branch
LIST OF TASKS
• Loading and updating all contractual data
• Loading of contracts on IT system to ensure correct accurate billing to customers
Asset reports
• Doing dispensing recon monthly to balance rental assets monthly
Preparing control of month end stock take
• Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control
Creditors Nonstock
• Processing of GRVs order on the system to ensure correct allocation on the system
Petty cash
• Make sure that the relevant paperwork for any petty cash been signed off by GM
Human resources
• Completion of forms and obtain documentation retirement fund
• Staff overtime/ leave schedule on inputs forms
• Maintain leave records and personnel files
• Issuing if new employee documentation pack to new employees
• All employees leaving the company must fill in the termination pack
• Managing the attendance register in the branch
Reporting i.e. rebates, national figures, monthly sales figures lost business report
• Ensure those deadlines are met
ISO system
• Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures
Payroll
• Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips
• Collection and submission of staff salary inputs
Payroll queries
• To liaise ...Job Reference #: 202667
3d
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PROJECT MANAGER - IT (CYBERSECURITY / RISK MANAGEMENT)Location: Hillcrest, KZN (primarily office based - possibility of hybrid / remote work) My client is a leading international cybersecurity firm dedicated to providing innovative solutions to safeguard businesses from digital threats.Position Overview:We are seeking a highly skilled and motivated mid level Project Manager to join their Governance, Risk, and Compliance (GRC) team as support to the Project Leader. As a key member of the team, they will fill a crucial role in executing projects that ensure that their clients meet regulatory requirements, manage risk effectively, and uphold the highest standards of governance.Responsibilities:- support end-to-end project management activities for GRC initiatives, including planning, execution, monitoring, and reporting.- collaborate with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with client requirements and business goals.- develop and maintain project schedules, budgets, and resource plans to ensure timely and cost-effective delivery of projects.- conduct risk assessments and implement mitigation strategies to address project risks and issues proactively.- communicate project status, milestones, and key decisions to stakeholders, providing transparency and promoting alignment throughout the project lifecycle.- drive continuous improvement by identifying opportunities to enhance processes, tools, and methodologies within the GRC team.Qualifications:- Bachelor's degree in Information Technology, Business Administration, or related field; - Proven experience (min 3 years) in project management, specifically in the cybersecurity domain with a focus on Governance, Risk, and Compliance.- Strong understanding of regulatory frameworks and standards - excellent communication, and stakeholder management skills, with the ability to influence and inspire cross-functional teams.- demonstrated ability to prioritize competing demands, manage project constraints, and drive results in a dynamic environment.- proficiency in project management tools and methodologiesBenefits:Competitive salary and benefits packageExcellent opportunity for professional growth and developmentDynamic and collaborative work environmentMeaningful work that makes a difference in cybersecurityIf you are passionate about cybersecurity and thrive in a fast-paced environment apply now in confidence to leah@strategicplacements.co.za
20h
1
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Requirements:
Tertiary Qualification/ Bachlors DegreeComputer literate: Ms Office3 - 5 years experience in commerical SC or Financial enviroment (Finance, Administration, procurement and logistics)SAP ERP knowledge and experienceStrong verbal and written communication; English & French
Key responsibilities:
Pre-tender documentationLauch and execution of tendersExport and distribute tender resultsPost tender documentationAttend audits requestMonitor the sourcing process by requesting information on suppliers, scoping and rankingCheck contracts for pricing, target values, material groups.Monitor and control POs and invoices created
Kindly consider your application unsuccessful should you not be contacted within 7 working day!Many thanks
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjE3Nzc3MTYzP3NvdXJjZT1ndW10cmVl&jid=1326219&xid=4217777163
3d
1
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Project manage Learning programme projects so they are delivered on-time, within scope, and within budget.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Develop detailed project plans to monitor and track progress.
Contribute to Learning Programme projects by doing research around best practices and developing content.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Manage the relationships with all stakeholders throughout project life cycles.
Measure project performance using appropriate systems, tools and techniques.
Perform and assess risk management to minimize project risks, and escalate project risks to management when needed.
Create, organize, and maintain comprehensive project documentation and reporting.
Establish and maintain relationships with third parties/vendors.
Support content development, content design, and facilitate Learning Programme course offerings when needed.
Prepare reports for upper management about status of project.
Completion of projects on time and within scope.
Oversee all aspects of projects.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODM0ODQ3NDE/c291cmNlPWd1bXRyZWU=&jid=1241896&xid=583484741
3d
1
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Sales design Engineer Durban:Our Client is Seeking Sales and Design engineer for their Durban Office. The Candidate Must be an electrical engineer coming from an Commercial solar background
Requirements:
Experience in Commissioning Solar installation – 100KW’s and largerSales Acumen (willing to sell solutions to clients with the help of there direct sales team)Solar Design Experience. Helios Scope preferably but other programs are acceptable.Willing to travel, Own Car and will be refundedAny Electrical Degree (E.g.. B-tech ,Bsc or Beng)3 Years Experience in the Solar industry
Basic Duties:
Selling customer solutionsReportsCommissioning of inverters and hybrid systemsTeam networkingSystems Design and working with various departments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjQ4ODYyMTU5P3NvdXJjZT1ndW10cmVl&jid=1755071&xid=2248862159
3d
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We are looking for skilled and experienced full-stack Microsoft .NET Web with CX Specialist Development experience, with strong MSSQL database knowledge, that has a passion to work with a dynamic team in delivering our leading cloud-based SaaS Web and Mobile products.
We are passionate about our solutions, our people and what we bring to market and we are looking for candidates that share this vision and have a keen appetite to be involved in what we are doing across multiple industries, delivering challenging cutting-edge web and mobile solutions.
As a developer delivering web solutions, you will play a vital role in contributing to our existing team of developers. Your role will be influential in guiding, contributing and development of a variety of technically challenging projects. Your role will be to provide architectural direction into our scalable web-based solutions deployed in a large cloud environment, as well as play an influential role in implementing leading technologies. You will be responsible for developing, maintaining and supporting our solutions.
Primary Responsibilities for the Role
Design, implement and maintain world-class web applications and workflows using C# .NET as well as other technologies such as Angular, JQuery, Bootstrap, HTML5 and CSS3 and SCSSCollaborate in a fast-paced team environment to understand, engineer, and deliver on business requirementsStrike a balance along the dimensions of feasibility, stability, scalability, and time-to-market when delivering solutionsIdentify areas of technical debt, recommend, and implement solutionsWork with multiple agile development teams that include testers, developers, and DevOps
Minimum Qualification and Experience Requirements
At least 5 years of experience as a Full Stack Developer with a focus on Microsoft Technologies (C#, .NET Framework, ASP.NET, Web API)Experience building front-end web applications using web technologies such as ASP.NET MVC, Angular and/or React, RESTful Services, JSON and Micro-Services, SQL Server, HTML5, JavaScript, JQuery, CSS3 and SCSSMust have strong UI/UX Design skillsSolid understanding of MSSQL with proven experience with Data Modelling, Design, SQL Function, Stored Proc and other common MSSQLUnderstanding of the full scope of application development (authentication, integrating with APIs, build process, testing, validation, state management)Knowledge of Server-Side Rendering vs. Client-Side RenderingHigh proficiency in object-oriented analysis and design patternsExperience with AWS and/or Azure, understanding SaaS Cloud based conceptsCI/CD Tools (Octopus Deploy, Team City, Jenkins, Atlassian Pipelines)Source Control, versioning and branching concepts
High Beneficial skill...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzAxNTExMjIxP3NvdXJjZT1ndW10cmVl&jid=1200343&xid=2701511221
3d
1
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We invite candidates to apply for the Parts Manager position for our client in the Truck Industry based in Pinetown KZN.
Candidates from a commercial vehicle background would be preferable
.
Job Description:
Managing Parts Sales and Administration people making sure all individual KPI’s are met.
Meeting planned sales goals and maintain good GP against budget.
Setting individual KPI’s with the parts department staff
Tracking parts sales goals and reporting results as necessary.
Overseeing the activities and performance of the parts sales team.
Maintaining good stock reorder levels and stock holding is accurate.
Perpetuals did daily to maintain correct stock inventory.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organisation and products.
Understand our ideals, customers, and how they relate to our products.
Contributes to team effort by accomplishing related results as needed.
Any other lawful and reasonable duties required by the Dealer Principal from time to time.
Liaise with Workshop staff enquiries to minimise downtime in the Workshop.
Time manage Sales Staff to maximize the best use of their time.
Handle customer concerns above the normal scope of the Salesperson.
Negotiate discounts to maximize Retained Gross Profit.
Assist with Parts Sales to reach monthly target.
Meet with the DP weekly to update the status of the Parts Sales Department.
Requirements:
Matric qualification
Code 08 license
Minimum 3 years in similar position
Team Player
Read and Write English
Confident and Proactive approach-anticipates issues
and requirements
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTk2My9BSw==&jid=1797998&xid=E.L001963/AK
3d
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Advertisement for: Internal Auditor Assistant
The internal audit department’s main
purpose is to play an active role in ensuring that the organisation strives to
achieve its mission and help attain its vision. An exciting opportunity awaits
you.
Key Responsibilities:
1. Prepare
and execute scheduled audits including planning, preparation, execution,
reporting and follow-up as follows:
Planning
1.1. Meet with the Audit
Manager (AM) to discuss key risks, scope, and objectives.
1.2. Obtain
understanding of the client and the audit review area by reviewing prior
workpapers and report.
1.3. Draft Audit
Notification Letter and list of client requirements
1.4. Arrange with
various process owners to discuss and document the process.
1.5. Conduct walkthrough
of the process and key controls identified to ensure adequacy of the design and
implementation.
1.6. Draft audit
procedures and determine sample sizes.
Execution/Fieldwork
2.1. Execute procedures
as per the approved audit program.
2.2. Communicate daily
progress to AM including any findings.
2.3. Document all audit
work performed clearly, with details in the audit workpapers.
2.4 Complete audit
program and the audit working papers.
Conclusion of audit and reporting
3.1. Set up close out
meeting with management where the exceptions/findings will be discussed.
3.2. Drafting of Audit
Report is to be completed and sent to AM for review.
Requirements:
· Excellent interpersonal and communication skills, both written and oral.
·
Compatible for teamwork, creativity, and structured working manner.
·
Ability to analyse and solve problems relating to auditing and related
disciplines.
·
Distinct willingness to learn.
· Self-motivated with the ability to work independently and balance workload to complete multiple assignments within time constraints.
· Ability to apply analytical and interpretive skills to
problem-solving, strong attention to detail, and organizational skills.
·
Flexibility, ability to work under pressure, and high self-motivation.
·
Ability to demonstrate strong general knowledge of financial services,
consumer lending, and regulatory
requirements.
·
Ability to understand and test internal management controls and
provide feasible practical policies and guidelines.
·
Ability to incorporate a large amount of data and establish corporate
standards for efficiency, accuracy, and security.
·
Strong computer skills; Proficient with Microsoft Word, Excel,
PowerPoint, Outlook.
·
Strong ability to take initiatives and make sound decisions.Send CVs to: latania.p@pioneergroup.co.za
22d
2
We are seeking the employment of a dynamic Junior Graphic Designer and Website professional to join our
creative team. The core scope of your employment will be the maintenance of our website and social media advertising.you will be responsible for content and responses to clients queries. Also making sure the site is user friendly and responsive.The ideal candidate must be innovative, motivated, and possesses a
passion for websites You will be responsible for
producing creative content for various design briefs, including social media
platforms,
This role offers an excellent opportunity to develop your skills
and contribute to exciting projects in a collaborative environment.We DONT want a TIK TOK prison type of person, we require an out of the box individual that can bring his/her own ideas and expertise to the company.Salary will compromise of Basic and Commission.Monday to Friday - 8-5 occasional Saturday from 9-1 for training and team building.kindly forward your cv together with a brief summation to why you the ideal candidate for the position to amazonkzn@gmail.com or whatsapp 079 469 1208
24d
Ads in other locations
1
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Well established DSTV /
Audio / Fibre Installation Company in Table View area seeks an experienced DSTV
technician. Salary negotiable based on experience.
Candidate’s job scope
includes:
• MINIMUM Level 2 DSTV
qualification or higher
• new installations,
repairs and call
outs for all satellite,
audio and visual
equipment.
• Satellite Internet
installations (Must be willing to travel)
The minimum requirements
for applying:
• Good interpersonal skills
• Presentable
• Friendly and efficient
• Drivers license
• Fibre optic experience an
advantage
Experience in a relevant
field will be and advantage.
Email a short CV to gtamlin@horizonsat.co.za with
contactable references.
3h
1
Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their team based in Century City, Cape Town.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202369 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202369
3d
1
Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Laptop, Wifi Dongle or Internet Allowance provided
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202366 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202366
3d
1
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Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for a Office 365 Solution Developer to join their team based in Cape Town.
Job Purpose:
As a Office 365 Solution Developer, the focus will be on deep technical roles in development and testing of critical enterprise solutions. The Office 365 Developer is responsible for implementation and delivering the technical solution as per business requirements by working closely with Business Analyst and the relevant functional stakeholders.
Responsibilities:
• Plan, develop, test and deploy solutions
• Comply with established design guidelines and best practices
• Contribute in Sprint planning and task assignment
• Review and ensure the quality standards of solution design and other team deliverables
• Report on progress
• Accountable for definition of a future state technical solution and implementation across the in-scope business functions Requirements:
• Matric
• Clear Credit record
• Clear Criminal and fraud record
• Certified advanced developer focused Microsoft platform Skills
• Full lifecycle experience developing large scale applications
• Experience as a programmer in a large enterprise environment
• Demonstrated strong knowledge in SPFx, .NET Framework, ASP.NET, C#, JavaScript
• Demonstrated strong knowledge in Office 365/SharePoint Online, SharePoint Search and Microsoft Teams
• Familiarity with PowerApps, Flow, Logic Apps, Microsoft/Office Graph, and SharePoint Modern Pages/Web Parts
• Good understanding of SOAP Rest.
• Good understanding of DevOps
• Good understanding of testing methodologies.
• Certifications Six Sigma, Lean, Agile desirable.
• Work proficiency in English required Salary: Market Related
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202622 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202622
3d
1
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Skilled and experienced Painting and Waterproofing
Foreman to oversee all aspects of painting and waterproofing projects. Applicants
will take full responsibility for the site, ensuring successful completion
within specified timelines, budgets, and quality standards.
Responsibilities:
Site Management:
·
Take
full responsibility for the site/project from start to finish.
·
Coordinate
and manage all resources, including materials and labour, to ensure project
completion on time.
·
Implement
and enforce safety protocols and regulations on-site.
Client
and Contractor Interaction:
·
Serve
as the primary point of contact for clients and contractors.
·
Address
client inquiries, concerns, and requests promptly and professionally.
·
Attend
contractors site meetings to provide progress updates and address any issues or
changes when required.
Measurement
and Invoicing:
·
Measure
work done accurately to prepare monthly certificates and invoices.
Quality
Control:
·
Maintain
high-quality standards throughout the project.
Cost
Control:
·
Manage
project costs effectively and keep within allowable budgets.
Variation
Management:
·
Identify
scope changes and variations in the project.
Snagging:
·
Manage
and resolve snagging issues promptly to maintain project progress.
·
Conduct
final inspections to ensure all work is completed to satisfaction before
handover.
Requirements:
Minimum
requirement Matric/Grade 12 or equivalentProven
experience as a Painting and Waterproofing Foreman or similar role.Extensive
knowledge of painting and waterproofing techniques, materials, and
equipment.Strong
leadership and communication skills.Ability
to manage multiple tasks and prioritize effectively.Excellent
organizational and problem-solving abilities.Valid
driver license.Stable
track record
This position offers an exciting opportunity for a
proactive and detail-oriented individual.Email your Cv to jobs@constructrecruit.co.za
2d
1
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Our Client is a leading provider of financial wellness solutions through its Right Track Financial Wellness Programme. With a team of experienced professionals dedicated to developing tailored solutions, they pride themselves on being the preferred partner for their clients financial wellness needs. As specialists in the field, they offer unparalleled expertise and a commitment to championing consumer financial wellness and they are looking to recruit an experienced Project Manager to join their team.
Job Purpose:
The Project Manager will be someone who is motivated and experienced who can handle complex projects from start to finish. The perfect candidate will have a history of leading well, communicating effectively, and being organised. The position will involve planning, carrying out, and keeping an eye on projects within budget and on time. Will also need to work well with different groups involved and make sure project outcomes meet high standards.
Responsibilities:
• Develop and manage project plans, timelines, budgets, and resources
• Identify and mitigate project risks and issues proactively
• Manage project scope, ensuring it aligns with project objectives and stakeholders expectations
• Lead and collaborate with cross-functional teams, including internal and external stakeholders
• Monitor project progress, track key metrics, and provide real-time updates
• Communicate effectively with stakeholders at all levels, ensuring clear and concise communication
• Manage project documentation and ensure adherence to all relevant policies and procedures
• Identify and implement process improvements to enhance project efficiency and effectiveness
• Conduct project post-mortems and identify lessons learned for future projects Qualification and Experience:
• Bachelors degree in business administration, Finance, or a related field (BCom preferred)
• Minimum of 5 years experience in project management, preferably within the Finance Insurance industry (Essential)
• Proven working experience within a Call Centre / BPO environment (Essential)
• Proven track record of successfully managing and delivering complex projects on time and within budget
• Strong understanding of project management methodologies (e.g., Agile, Waterfall)
• Excellent organisational, communication, and interpersonal skills
• Ability to prioritise tasks, manage multiple deadlines, and work effectively under pressure
• Proficient in project management tools (e.g., Microsoft Project, Asana, Jira)
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team Salary: R35,000 to R40,000 pm CTC, depending on the level of experience
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202656 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining di...Job Reference #: 202656
3d
1
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SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.
Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
• Responsible for Diagnostic to Solution Proposal creation for Digital projects
• Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
• Business and Account Leadership
• Advanced Automation Robotics
• Analytics
• Products and Platforms
• Quality Process Excellence
• Operations SMEs Supervisors
• RFX and deal team
• Client Management team
• Other enabling functions on need basis
Primary External Interactions:
• Existing and Prospect clients
Technical Skills:
• Strong Insuranc...Job Reference #: 202617
3d
1
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Business Development Managers
Our Telecoms company is urgently looking to fill x6 Business Development Manager positions in the Port Elizabeth area.
This is a sales position in our fibre to the business (FTTB) division and the ideal candidate/s should be a hunter with telecommunications and sales experience.Your CV must indicate what area you have worked in – we require experience in the technology background – specifically telecoms infrastructure or software – technical or marketing. We require candidates with this kind of background please.
Responsible for and not limited to:
Achieving sales Pipeline build Cold Calling, Prospecting and Networking to attend new business customer meetings per weekBe fully trained and knowledgeable in the telecoms product stackFollow Our Telecoms Academy or external courses as directed / required by the business on a regular basisSolution selling of key products to new customersProspecting and presentations to potential customersAbility to scope customized solutions to suit customer needsManaging the customer journey (customer relationship management)Sales & campaign planningManagement reporting – Accurate and efficient management of sales statistics and reports i.e.Weekly Pipeline reporting, forecasting, precinct or sales areas statistics …..Develops a business plan and sales strategy for the market that ensures attainment of yourpersonal and company sales goalsInitiate and coordinates development of action plans to penetrate new markets and PrecinctsEfficient management of workflow procedures within areas of operational responsibility
At least you must have:
2-year ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODU3MzYyMDcwP3NvdXJjZT1ndW10cmVl&jid=1244253&xid=1857362070
3d
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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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Purpose of the Job
To design, quote for and book journeys to Southern Africa for travelers via overseas agents.
Scope
To exceed customer expectations and meet deadlines, and to retain relationships and achieve set sales targets.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
Quoting and Reservations
Assess client needs in terms of special interests, special needs, and affordability/budgetAcknowledge receipt of written requests received from agentsRespond to written requests and provide written confirmationsMaking sure all client files are filed according to the company’s standards and up to date
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I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
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