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HOSPITALITY MANAGER - EASTERN CAPEJob SummaryGrahamstown area – Eastern Cape: Our client is looking for a Hospitality Manager to join the team. Only candidates with the relevant experience will be considered. The successful candidate would need to be based in Kenton or GrahamstownMINIMUM REQUIREMENTSGrade 12Formal qualification in Hotel/ Tourism Management advantageousProven experience in similar roleKnowledge and experience of OHS ActMust have own vehicle/transportExcellent computer communication skills - MS office, email, PMS (current system is MEWS, although Semper has been used before) KEY RESPONSIBILITIESEfficient management of day-to-day hospitality operations including hospitality, guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relationsEnsuring the property and guest rooms are maintained at the highest standard of cleanliness and comfortEnsure that the assets are well looked after and all capital expenditure requirements are well thought through, costed and scheduled accordinglyChecking and reporting of required maintenance workResponsible for maintaining and managing all inventories & stocksResponsible for swift handling and resolving of guest needs, requirements, and compliments and complaintsEfficiently manage online guest reviewsEnsure all online and social media platforms are managed and are reflective of the respective establishmentsResponsible for all operational accounting related duties i.e., daily cash-up, petty cash & monthly purchases accounts reconsGood understanding of budgets and forecastingMonthly reporting and commentary to support office on actual financial performances vs budgetsMust have excellent communication and staff relation skillsInspires, motivates, and maintains good staff relations and productivitySchedule and direct staff’s daily dutiesProvides on-going staff training and developmentAble to work hospitality shifts and hours and maintain a good work-life balanceONLY short-listed candidates will be contactedTo apply CLICK THIS LINK and upload your CV https://webapp.placementpartner.com/wi/vacancy/?id=farm&VacRef=FM001034&preview=41de2f3c42a2ab5492b35c299d41a3f4
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PA to DIRECTOR - StellenboschPA to DIRECTOR – Stellenbosch, Western CapeR13 000 – R16 000 Per Month Negotiable on Experience START IMMEDIATELY!Our client, a company headquartered on a wine farm in Stellenbosch, is currently in search of an efficient PA who is available with immediate effect.One would describe you as a highly organized, self-sufficient team player who is able to work under pressure, be flexible and adapt easily to new challenges.You are trustworthy, dependable and reliable possessing high levels of maturity, integrity and confidentiality.You are tech savvy with strong organisational, planning and administration support skills.Job Description· Managing the Director’s diary, organizing appointments, arranging meetings and meeting facilities· Create and maintain Excel spreadsheets to track, control costing and expenses for various residential and commercial property development projects· Tracking of all invoices and payments across a wide range of projects· Liaising daily with various people from architects, property agents, building contractors, suppliers, regulatory bodies but also artists, framers, installers and printers· Management of tenanted properties including all queries and maintenance or repairs· Control of petty cash· Planning and organizing travel arrangement including managing flights, hotel reservations and all aspects related to it· Ad hoc assistance with the operation of the art gallery, from keeping track of sales and weekly cash-ups to helping with exhibition launch evenings and their preparation, amongst other functions· Maintain a well-organized filing system which allows for an easy and fast access to all documents· Read and respond to emails in a timely manner, and maintain a daily alert list for the director to action· Proof read documents· Coordinate leave schedules of a small team· Various other administrative and office-related functions such as ordering office supplies, maintenance of printer, liaison with other departments,· Occasional assistance with some aspects of the director’s personal and family arrangementsJob Requirements· A certificate, diploma or degree in Business administration or equivalent would be advantageous!· 5 Years relevant PA / office support experience gained· Experience gained within the property / construction / related industries would be a positive!· Preferably bilingual in English and Afrikaans· Must be computer literate with excellent knowledge of MS Office including Excel and Powerpoint. Also, Photoshop, InDesign and Canva experience would be welcomed· Own transport and valid driver’s license· Flexibility to work remotely at times· Excellent written and communication skillsTo apply for this role, please forward a detailed copy of your CV to Andrea Jones: ajones@elev8recruitment.co.za(ajones@elev8recruitment.co.za and Lameez Herborn: lameezd@elev8recruitment.co.za
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Johannesburg - Architectural Technologist/Technical interior designer/Draughtsman – advanced in Revit required by Top Leisure Design Company3–6-month contract to start with, then permanentInternational Turnkey Architectural/Interior/Project Management CompanyLeisure projects worldwideAn established firm based in Johannesburg is looking for an experienced Architectural Technologist/Revit Draughtsman/Technical designer with advanced Revit proficiencyCandidates must have technical design, documentation and detailing experience and preferably experience working on very high-end projectsGreat opportunity to work on hospitality projects: international hotels and leisure resortsRequirements:2-7 years’ experience in Architectural Draughting or Technical Interior Design – Can be an Architectural Technologist/Draughtsman/Technical DesignerEmployees work at the officeDeadline drivenAbility to work under pressure and on multiple projects simultaneouslyJob Description:Technical drawingsWorking and construction drawingsDetailing and layoutsWindow and door schedulesSpace planningDocument coordination and management for assigned projectsCoding plans, elevations and detailed drawingsCompiling and presenting client presentationsDocumentation of specifications and illustration sheetsSourcing general and technical information for documentationSend detailed CVs with all your roles and responsibilities per position, project lists per position and portfolio links or PDF portfolios 10Mbs and under
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Technician- MaitlandTECHNICIAN (but not limited to)To ensure that all facilities and machinery is in working condition throughout the Property.Tasks: To ensure that the facilities are in optimal condition by performing general maintenance as needed.Maintain high standards of hygiene and cleanliness of own working area, hotel premises and operatingMaintain adequate stock levels are held in order to perform the maintenance requirements as they arise.To make optimal use of materials without any wastage.Continuously seek to endeavour and improve the efficient operation and knowledge of the job function.Works in a safe manner that does not harm or injure self or others.Well updated on and possesses solid knowledge of the following:Health and safety policies and proceduresStandards of operation and departmental proceduresTend and observe equipment and machinery in order to verify efficient and safe operation.Examine and test machinery, equipment, components, and parts for defects, and to ensure proper functioning.Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand tools or power tools.Clean or lubricate machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.Apply protective materials to equipment, components, and parts in order to prevent defects and corrosion.Transfer tools, parts, equipment, and supplies to and from work stations and other areas.Assemble and maintain physical structures, using hand tools or power tools.Painting, Tiling, Welding, Construction, Waterproofing, Plumbing, Installations, Electrical, Carpentry, General cleaning, Vehicle maintenance, Pest control.General:AttendanceWillingness to work overtimeAppearance Maintenance:Effective usage of materialsProduct knowledge (units/rooms)Proper care of tools and equipmentKnowledge of materials and equipmentCommunication to guestsCommunication to ManagementProject ManagementStock controlPlanning and OrganisingStaff Management To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant4@careercustodians.com **Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful** To browse all our vacancies, please log on to our website – www.careercustodians.com
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The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action. Description: The F&B Ops Manager is responsible for the smooth running of the F&B offering. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working methods are reviewed and best practice is achieved so we in turn can grow our business whilst delivering excellent guest service. Requirements: Proven food and beverage management experience within a 4/5-star hotel/resort environment (7 years+)Innovative ApproachMatricHotel management diploma or equivalentHands on Problem Solving approach and the ability to remain calm under pressureCustomer service driven with outstanding communication and active listening skillsAbility to work as part of a team, as well as independentlyHuge emphasis on staff training and developmentEffective communication with members of staff as well as Guests of the HotelHonest and trustworthy beyond approachGreat attention to detailPresentable/Professional appearance and well spokenTeam Player who leads by exampleProactive in approachInterpersonal skillsLeadership skillsPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the KZN Area.
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Duties & ResponsibilitiesConcept Design, Detail Design, Cost, Specify, Tender and Project Management of Wet services for Hospitals, Residential, Offices, Retail, Hotels, Data Centres, Educational FacilitiesDesired Experience & QualificationB Tech, BSc Eng (Mech),Registered as a candidate / professional with ECSA Minimum 3+ Years in Wet services consulting engineering essentialOwn transport, valid drivers license, willingness and fitness to work on construction sitesDriven, self-motivated, with a passion for client services and solution finding
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Responsibilities:- Plan and direct food preparation and culinary activities- Modify menus or create new ones that meet quality standards- Estimate food requirements and food costs- Supervise kitchen staffs activities- Arrange with your Executive Chef for equipment repairs/purchases- Manage your kitchen staff including changing of rosters and corrective disciplinary actions- Rectify arising problems or complaints- Give prepared plates the final touch- Perform administrative duties- Comply with nutrition and sanitation regulations and safety standards- Maintain a positive and professional approach with co-workers and customers- Ensure all kitchen equipment, surfaces and utensils is washed, sanitised and packed neatly- Ensure scullery area is cleaned, Crockery cutlery and glassware is washed and packed away neatly Prerequisites: - Trains, develops and motivates supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.- Teaches preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the property.- Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.- Should be able to provide direction for all day-to-day operations in the kitchen.- Understand employee positions well enough to perform duties in employees absence or determine appropriate replacement to fill gaps.- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.- Utilizes interpersonal and communication skills to lead, influence, and kitchen staff.- He should advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example.- Provides and supports service behaviours that are above and beyond for customer satisfaction and retention.- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.- Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives.- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.-Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.- Recognizes superior quality products, presentations and flavour.- Ensures compliance with food handling and sanitation standards.- Follows proper handling and right temperature of all food products.- Ensures all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and hotel standards.- Coordi
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DescriptionThe successful candidate will be responsible for the following: Greets guests over the phone in a friendly, courteous manner (within 3 rings).Identify guest reservations needs by asking open ended questions and determine appropriateroom types and maximize room rate.Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc.within the required turnaround time.Process all reservation requests, changes and cancellations received by phone and email.Actively listen and respond positively to guest questions, concerns, and requests using brand orproperty specific process to resolve issues, delight, and build trust.Enrolling guests to be Marriott Bonvoy members.Explain guarantee, special rate and cancellation policies to callers.Verify and record reservation information accurately.Accommodate and document special requests.Answer questions about property facilities/services and room accommodations.Follow sales techniques to maximize revenue by upselling rooms and promoting hotel restaurantsand other services and facilities to guests.Input and access data into reservation systems (Opera and Marsha).Identify and record special billing instructions.Pre-block all special requests or VIP accommodation accurately.Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventorycontrol for rooms.Acknowledge assigned reservation messages.Following up and conversion of enquiries is of utmost importance.Responsible for tidy administration, including keeping accurate records of all paper transactions,and file all reservations in a systematic order for easy referral.Dealing with pro-forma invoices and following-up on payment and vouchers.Responsible for online bookings (Third Party Websites).Responding to email queries.Responsible for Morning Reports, working out reservations statistics and balancing the hotelinventory.Assisting with Group and Conferencing enquiries and willing to learn the duties of this role.Assisting with Airlines Blocks and splitting of airline reservations.Comply with quality assurance expectations and standards.Protect the privacy and security of guests and coworkers.Maintain confidentiality of proprietary materials and information.Perform other reasonable job duties as requested by Supervisors and Managers.The following are the requirements: One years prior and recent experience in a Protea Hotel would be beneficial.Previous experience in Reservations would be advantageous.Good working knowledge of Opera and Marsha will be a distinctive advantage.Understanding of BAR (Best Available Rate).Experience in MS Word, Outlook & Excel.An excellent telephone manner.A pleasant disposition.Adaptable to change.Be self-motivated and be able to take initiatives.Be committed to the pr
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An eclectic accommodation collection situation on a lush green golf course in Knysna is looking for a passionate Hotel Manager to support as established team. Let us know if you have what it takes.CANDIDATE MINIMUM REQUIREMENTSEducation:• Grade 12 or equivalent• Accommodation Certificate/ Hotel School diploma is advantageousWork experience:• Previous experience in the same or similar position in a 4/5 star hotel• Familiar with all duties and procedures in Front Office / Reservations Department and Hotel Operations• MS Office (Word, Excel and Email) is essential• Opera experience is essentialOther:• Reliable, responsible and dependable to fulfil obligations• Attention to detail• Willingness to lead, take charge and offer direction• Ability to multitask• Show initiative by taking control of task • Excellent communication skills • Friendly and service orientatedTasks (include but not limited to):• Ensure smooth operation of the reception area• Ensure guests are greeted, checked in and allocated rooms promptly and courteously • To ensure reservations are taken correctly and courteously• Ensure credit control procedures are strictly adhered to • To ensure guest accounts and O status is kept up to date• Ensure effective and speedy check out facilities• Ensure collection and delivery of luggage to rooms is done efficiently• To ensure that the hotel entrance is correctly managed• Ensure that rooms are serviced and maintained to the standards• Make sure all front of house areas are clean and tidy at all times• Ensure the housekeeping and laundry back of house is clean and free of clutter• Ensure the smooth operation of Housekeeping on a daily basis• Daily spot checks of suites and rooms to ensure VNL standards• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping• Reporting and follow up of all maintenance issues pending or outstanding• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.• Planning of the rooms winter maintenance program • Be familiar with the Health & Safety measure of the property• To ensure regular on-the-job training is training place in your departments• Ensure dress code of staff is up to standard• Holding regular performance appraisals with senior staff, identifying areas for development and training needs• Be readily available to deal with problems and complaints• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff• Ensure accurate and timeous submission of all reports and administrative work• Prepare and submit annual budgetary information and updates as required by Financial Manager• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Main
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ELECTRICAL CONSULTING ENGINEER : SOLAR AND PV PROJECTS PretoriaWell established Consulting engineers with experience in the building services industry for over 25 years.Qualification and experience: B. Eng/ B.Tech. Electrical Engineering.Registered at ECSA as a Candidate Engineer/ TechnologistConsulting Engineering skills and experienceFamiliar and experienced in renewable energy projects, including Photovoltaic Solar, battery storage and hot water solutions and installations.ResponsibilitiesInvestigations, design and supervision of projects Business relationships with clients.Solar projectsRenewable energy projectsPhotovoltaic Solar Systems & Battery Storage Solutions;UPS units and Standby generators;Green Building Design and Renewable Energy ApplicationsBuilding Electrical Installations (Residential, Retail)Might also assist with the design, tender and project management of electrical and/or electronic building services for offices, retail, hospitals, hotels, gyms, industrial building, warehouses and data centers.
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We are seeking a highly organised and customer-focused individual to join our team as a Guest House Manager in the Hospitality industry. (Live in position)As a Guest House Manager, you will have experience in managing large functions and be responsible for overseeing all aspects of the guest house operations, ensuring that guests have an exceptional experience during their visit. This role requires a high level of professionalism, excellent communication skills, and a strong ability to multitask and problem-solve in a fast-paced environment. Responsibilities:· Oversee and coordinate the activities of the staff to ensure an efficient and smooth operation.· Monitor and maintain the cleanliness and appearance of the guest house ensuring it meets industry standards and exceeds customer expectations.· Handle customer complaints and concerns with professionalism and find appropriate solutions to ensure guest satisfaction.· Collaborate with the kitchen staff to ensure timely and accurate food and beverage service.· Supervise the front desk and reservation system, ensuring accurate bookings and efficient guest check-in/check-out processes. Requirements:· Young vibrant tourism student looking for experience in the hospitality industry will be advantages· Strong leadership and organisational skills, with the ability to prioritise tasks and delegate responsibilities.· Proficient in using restaurant management software and Microsoft Office Suite.· Strong problem-solving skills and attention to detail.· Flexible schedule, including evenings, public holidays and weekends. Applications including head and shoulder photo mailed to:jannied@mailapp.co.za
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Salary: Negotiable Depending on Experience (R16k – R19k)The position available is an interim 6-month contract and entails the following:1. Assists with and co-ordinates the team who maintains all aspects of the property and gardens.2. Ensures that the hotel, hotel facilities, guest areas, guest rooms and all public areas are maintained in good working order.3. Supervises and monitors the performance and daily activities of the maintenance and gardens staff, assigns jobs, work schedules and prioritize workload to ensure optimum productivity and timely response.4. Consistently provides on-the-job supervision and training, provides necessary technical information for repair, maintenance, operation, modification, replacement and new construction activities to ensure that all jobs are being done correctly.5. Ensuring that all staff within the maintenance team are guided, trained for the correct job allocated and that all goals set are maintained and monitored and recorded.6. Works closely with other departments to coordinate building activities, to minimize adverse impact and maximize timely response.7. Advises and confers with the General Manager on the effective management of maintenance tasks to ensure minimal disturbance to lodge guests8. Participates in efforts to evaluate and update administrative systems that relate to the supplies, time and materials, inventory control, preventative maintenance, project control and work order system to provide the hotel with the most up-to-date programs and procedures.9. Maintains a preventative and planned maintenance schedule throughout the year whilst on demand work continues. Has an organised and structured approach.10. Maintains accurate work records and assists with the daily maintenance tasks as required.11. Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.12. Practical, hands-on approach and leads by example.13. Excellent communication skills (team and guests alike).14. Has excellent observation skills/ attention to detail.15. Works well under pressure and naturally goes the extra mileQualifications & Experience1. Experience with estate maintenance of a hotel/property advantageous.2. Technical qualification advantageous3. Driver’s license with own transport
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Salary: Negotiable depending on experience (R11k – R14k)The position available, entails the following:1. To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience.2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.3. To deal with guest requests to ensure a comfortable and pleasant stay.4. Check guests into rooms and checking out guests5. Provide information about restaurants, activities and services6. To be responsible for accurate and efficient accounts and guest billing processes7. To assist in keeping the hotel reception area, dining room and patio clean and tidy at all times, as well as the upstairs venue and balcony8. To undertake general office duties:- Correspondence,- Emails,- Filing- Telephone- Ensure the smooth running of the reception area.9. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.10. To ensure that all reservations and cancellations are processed efficiently. Follow up on all payments, provisional reservations and requests meeting turnaround times.11. To keep up to date with room prices and special offers to provide accurate information to guests.12. To report any maintenance, breakage, or cleanliness problems to the General or Maintenance Manager.13. To administer the general petty cash system and float in an accurate manner.14. Act as Duty Manager when required.15. To host, assist and engage with guests during breakfast, lunch and dinner or conferences / weddings16. Upselling of all merchandise17. Servicing of beverages and food18. Setting up buffet and stocking honesty bar19. Setting up of braai, cooking and preparing platters, light meals and picnics20. Making rounds at the swimming pool and room to ensure guests are happy21. Assist with room checks and managing housekeeping22. Stock control23. Assist with social mediaThe above are guidelines for this position, but it will not be limited to these, and the staff member may be asked to assist in any other departments where help might be needed.
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Wanted - Cashier/ReceptionTraining provided, contract position based on performance/adaptability, may lead to permanent position.Cashier/Reception (Hotel/Lodge) experience advantageous.Requirements:Live in/around the Durban area. (eThekwini)Able to work Day/Night Shift.Matric Certificate. (with Math as a subject)ID Copy.Proof of Residence.Bank statement.Tax number. (Legal SARS document).COVID-19 Certificate. (Proof of Vaccination).Point of contact:Email: Butterworth@true-blue-group.comWalk in CV accepted.No phone call will be accepted.Please Note:This AD has been placed on Gumtree by the hiring manager, if you see this AD on any other social media, please disregard the AD and consider the position filled, However the position will still remain available so long as this AD is on gumtree.
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Requirements:
Starting
date: As soon as possible
Senior
certificate and adequate financial qualification required;
Financial
clerical work experience (minimum 2-3 years) within wine/hospitality industry.
Excellent
numeracy skills with attention to detail
Proficient
user of computerized & financial software (Xero, Dext, Sage Payroll, etc);
Ability to work under pressure in a
fast-paced environment.
Strong organizational, communication and
problem solving skills
Reliable with high sense of responsibility
Transparency and accuracy when
recording/capturing of information is important
Willing to work weekends as operationally
required & extended hours during harvesting/peak seasons
Code 8 driver’s license with own vehicle to & from the
workplace based in Durbanville
Willing to relocate closer to the workplace if not residing
Northern Suburbs
Duties include (but
not limited to):
Providing support to the entire Finance team in all finance
practices
Preparing supplier
accounts for payments, supplier reconciliation on Dext & Xero
Liaising with
Suppliers and service providers regarding information required for processing.
Completing the bank
reconciliation on Xero
Process all leave
forms on Sage and summaries for HR Manager
Process Casual
workers’ payslips and load for payment
Manage Petty cash
Participate in
day-to-day operational activities in the admin, finance and hotel departments
Daily customer, client
and supplier liaison
General
administrative duties as requested by management and other departments
CV
submissions headoffinance@meerendal.co.za using reference: JA06052024
Closing date
for submissions: 17 May 2024
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KEY OUTPUTS
Kitchen Hygiene standards setAbide by the Menu set according to Food Styling Guide and approved by the company’s Food FundiUp to date with What’s Hot & What’s Not for the company’s FoodThrough the Tummy of the Guest BopsCreative Bush Banqueting according to Food Styling GuideProactive MaintenanceGood communications with:All chefs; including the Executive ChefHeads of DepartmentLodge ManagerSuppliersGood stock controls and stock rotationAssist with the management of food orders, storerooms and fridge and deep freezers
QUALIFICATIONS AND SKILLS
Knowledge of various cooking methods, ingredients, and procedures with emphases in PastryComputer Literate and sound knowledge of Excel and WordFamiliarity with industry’s best practicesAbility to execute instructions by the Executive Chef or Lodge ManagerCreativityTime-management skillsDietary KnowledgeHandles pressure in a professional mannerHACCP (FIFO etc.)Ability to work well with other chefsAbility to mentor and train staffValid RSA Drivers Licence would be beneficial
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightAttention to detailDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED
At least 2+ years Chef experience as a Pastry chef in five-star lodge or hotelFormal Qualification/sUnderstanding and experience on PANstrat or Pastel is favourable
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
20h
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We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.
You need to have:
~ minimum of 2 years’ experience at a luxury brand restaurant (5 Star preferable)
~ able to work a 6 day week
~ able to handle pressure and stress associated with this industry
~ reliable, honest, passionate about the business, loyal, energetic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjEzMzAzNDA/c291cmNlPWd1bXRyZWU=&jid=1298860&xid=461330340
20h
1
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
20h
1
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
20h
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