Japanese-speaking Lifestyle Manager

Lifestyle Manager – Japanese Speaking

Location: Cape Town, WC, South Africa (Hybrid / remote option)

Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.

Key Responsibilities

• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
• Have an in-depth understanding of your members' lifestyle needs, interests requirements
• Establish clear, detailed and through briefs from members
• Research the best options to meet exceed the lifestyle requirements of the member
• Always go above and beyond on your members' requests
• Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
• Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
• Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members

Requirements

• MUST be able to speak and write Japanese on a fluent/Native level.
• 1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Outstanding communication skills, both written and verbal
• The ability to multitask and handle several projects at the same time.
• The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Possess good communication and interpersonal skills
• Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
• Experience with GSDC systems would be advantageous<...
  
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