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1
*Reference: PC001070-MEH-1*
Our client is a world leader in offering products for frequent and discerning travelers. They are looking for an immediately available *Customer Service Advisor – French speaking*.
You will be dealing with VIP clients – high standards of work is non-negotiable!
*A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION
*
EMPLOYMENT TYPE *: PERMANENT*
SECTOR * : CALL CENTRE*
START DATE *:* *6 JUNE 2022*
*DUTIES:*
* Take inbound calls in a professional manner
* Handle & overcome objections in a professional and effective manner
* Adhere to targets
* Take inbound calls from an international customer base
* Handle both internal & external e-mail correspondence to and from clients
* Work towards resolution time periods, quality standards and targets
* Reach call resolution timeously
* Develop excellent relationships with all stakeholders
*REQUIREMENTS:*
* French (Read, Write & Speak)
* Work on weekends and shifts as required
* Flexibility and easily adaptable to pressurized environments and change
* Proven customer service orientation
* Problem solving skills
* Applied foreign language in previous work experience
* Ability to multi task
* Exposure to travel
* Meet targets
* Attend regular training sessions
*HOURS:*
Monday – Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):
* 09:00 – 18:00
* 12:00 – 21:00
* 15:00 – 00:00
* 17:00 – 02:00
* 18:00 – 03:00
* 20:00 – 05:00
* 00:00 – 09:00
Will be working SA Public Holidays
*
INCENTIVES:*
* 75% medical aid contribution
* 3% provident fund contribution
* 100% death cover
* Unlimited free access to airport lounges
* Free transport for after hour shift, week-ends and Public Holidays
Should you meet all the requirements, apply on our website at (www.statusstaffing.com)(http://www.statusstaffing.com) or e-mail (margaret@statusstaffing.com)(mailto:margaret@statusstaffing.com) before 25/05/22.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
R 9558.6 - Monthly plus R955-86 incentive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243614&xid=1555_55941
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We are
searching for presentable, super SALES FLOOR MANAGER to join their team in
Paarden Eilend, Cape Town. The ideal
candidate should possess a combination of industry knowledge, business
management skills, and a sales and customer-focused mindset to ensure the
smooth operation and success of the business.
Working hours:
Monday to Friday, 8.00 am to 5.00 pm. Alternate weekends, Saturday 8.00 am to
3.00 pm, Sunday 9.00 am to 2.00 pm. Alternate Public Holidays, 9.00 am to 2.00
pm.
KEY
RESPONSIBILITIES :
-
Manage and mentor the sales team on service standards, product
knowledge, and customer interaction
-
Resolve customer queries and complaints promptly
-
Develop and maintain high customer satisfaction levels
-
Drive sales by ensuring that deals are closed by internal Sales
Representatives
-
Setting and monitoring sales budgets (monthly and annually) and
achieving sales targets
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Ensure displays and pricing on the sales floor are updated and correct
-
General upkeep, maintenance, and attractiveness of the sales floor
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General sales administration
-
Ensure compliance with company policies and procedures
-
Preparing training programs and training reps on weak areas
-
Monitor and control days off and leave
-
Using the disciplinary procedures, if appropriate, to correct
unacceptable behavior. Monitor reps attendance and conduct and initiate
appropriate counseling or disciplinary action where necessary
-
Liaise with the Head Office Marketing Department and Branch Manager in
creating the monthly advertising schedule, input on current adverts and advise
on current in store trends
-
Responsible for opening and closing of store as per internal roster
Key Requirements
·
Matric
·
Diploma in Management
·
Minimum 5 years sales management experience
·
Strong leadership and supervisory skills
·
Excellent communication and interpersonal skills
·
Problem-solving and decision-making capabilities.
·
Must have strong attention to detail, administrative and organisational
skills.
·
Proficiency with MS Office and ERP systems for Retail.
Salary – R 25 000 CTC
Start:
ASAP
To apply for the Sales Floor Manager | Cape
Town | Tiling industry positions please send your detailed CV in a Word
document and a recent photo of yourself.
ONLY SHORTLISTED CANDIDATES WILL
BE CONTACTED.
Disclaimer
Personal information received from
applicants will only be processed for the purposes obtained as disclosed in our
privacy policy. By applying for this job you accept that we can process your
personal information as specified and you agree to our privacy policy found on
Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in
place to ensure the confidentiality of this personal information.
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We are hiring store staff to work until June. The shop location is at Cavendish Square, Claremont, and the position is full time. Requirements:Excellent communication and interpersonal skillsPassion for providing exceptional customer serviceAbility to work well in a team environment (Willingness to facilitate communication)Must be able to work on weekends and public holidays Responsibilities:Assist customers in finding the perfect waterproof jewellery pieces to suit their style and preferencesMaintain a clean and organized store environmentProcess transactions accurately and efficientlyCommunicate with the team, address issues or feedback, and strive for resolutionContribute to a positive and welcoming atmosphere for customers and team members alike (We don't need staff members who lack a customer service attitude)How to Apply:To apply, please follow these steps:Prepare your resume and CV in a standard document format (e.g., PDF or Word).Include your full name, contact information (physical address and mobile number), and the job position you're applying for.Attach your resume and CV to the email.Please make sure to write a brief cover letter in the body of the email.Email : thefitzstudio@gmail.com
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A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATIONEMPLOYMENT TYPE : PERMANENT SECTOR : CALL CENTRE START DATE : 6 JUNE 2022 DUTIES: Take inbound calls in a professional mannerHandle & overcome objections in a professional and effective mannerAdhere to targetsTake inbound calls from an international customer baseHandle both internal & external e-mail correspondence to and from clientsWork towards resolution time periods, quality standards and targetsReach call resolution timeouslyDevelop excellent relationships with all stakeholders REQUIREMENTS: French (Read, Write & Speak)Work on weekends and shifts as requiredFlexibility and easily adaptable to pressurized environments and changeProven customer service orientationProblem solving skillsApplied foreign language in previous work experienceAbility to multi taskExposure to travelMeet targetsAttend regular training sessions HOURS: Monday Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):09:00 18:0012:00 21:0015:00 00:0017:00 02:0018:00 03:0020:00 05:0000:00 09:00Will be working SA Public Holidays INCENTIVES: 75% medical aid contribution3% provident fund contribution100% death coverUnlimited free access to airport loungesFree transport for after hour shift, week-ends and Public Holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242677&xid=1109_94501
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German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
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Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
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JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
Department: KitchenReporting to: Pastry Sous ChefLocation: At a 5 Star Hotel in Camps Bay, Cape Town
MINIMUM EXPERIENCE AND QUALIFICATIONS
Diploma in PatisserieMust have at least 1 years’ experience in a 5-Star Hotel or Fine Dining EstablishmentGood knife skillsNeat with high regard for personal hygiene and presentationSolid English verbal communication skillsUnderstanding and application of basic math calculationsAble to work flexible hours, weekends and holidays with a long cycle of consecutive workdays
KEY PERFORMANCE OBJECTIVES
To manage section and section staff ensuring that:Section stock levels are correct and where required requisitioned in accordance with SOPMise en place requirements are planned, actioned and handed over in accordance with SOPAll food prepared is done in accordance with recipes an RCH and LHW time standardsSection is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelinesSection’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOPTo communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes knownTo train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standardsAdvise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastageEnsure that fridge temperatures are monitored and reported daily
NOTE: Please confirm your vaccination status when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjYxOTc5MTAxP3NvdXJjZT1ndW10cmVl&jid=1080526&xid=1661979101
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Greek & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjYzOTE2OTE/c291cmNlPWd1bXRyZWU=&jid=1474627&xid=766391691
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Responsibilities
Purchase order placement and incoming goods receipt recordingInteracting with suppliers regarding scheduled deliveries and purchase price validationInteracting with logistics companies in respect of import clearing and handlingIncoming and outgoing freight calculation and brokerageAccounts receivable management, dunning process and cross validation with accounting systemRecording of incoming and outgoing payments in the accounting systemMaintenance credit insurance in the various system platformsCustomer data maintenance in the various system platformsEntering, processing and billing of customer ordersEnsuring the execution and dispatch of orders on schedule in coordination with logistics and customersDay-to-day bookkeeping of the company’s ledger accountsCash flow administration & forecastingDocument filing and administrative tasks in the internal sales officeAssist the Managing Director were necessary
Qualifications
Tertiary Education such as Accounting or Financial Management Diploma or CertificateMinimum of 3 years post qualification experience in an admin or accounting positionProficient with Accounting and Online Banking SystemsKnowledge and Experience with Microsoft Dynamics is an advantageBeing able to ensure accuracy and effectiveness in all tasksHighly proficient with desktop applications such as MS Office Tools as well as internet applicationsWell-organised and highly attentive to detailExcellent written and verbal communication skills requiredExcellent English skillsWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident, team player and clear communicator – via e-mail, phone and face-to-face
Benefits
Competitive compensationAttractive vacation, sickness and holiday arrangementsCareer path opportunities for top performers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI0NjE1OTQ2P3NvdXJjZT1ndW10cmVl&jid=881131&xid=1324615946
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About the Role
Our client is looking for passionate, motivated and resourceful individuals to join their Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys on behalf of high-net-worth members, complex flight inclusive itineraries covering several destinations within Scandinavia and world-wide.
Your exceptional customer service skills, commercial judgement, skilful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of the company for travel and other jobs throughout the business.
The role will require some evening and weekend shifts.
Are you…..
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast-paced and fun working environment?
REQUIREMENTS
We are looking for:
Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent research skillsPeople who can use their initiative and creativity to best meet the needs of our membersProven track record in Scandinavia leisure sales as well as worldwide itinerariesPrevious experience working with view data is preferable but not essentialExperience in a retail environment or Tour operator essentialPrevious experience working with Amadeus is preferable but not essentialFluency (both written and spoken) in Swedish and English. Norwegian and Danish is a big plus.
Benefits
Too many to mention!!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTUxNDk3MzA/c291cmNlPWd1bXRyZWU=&jid=377163&xid=695149730
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Role: Debt Collecting (UK Utilities)
Please apply to - melanie@abcworldwide.com
Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery.
Brief Job Description
Call handling, customer support and service deliveryCollections – great negotiating skillsExcellent communication skills both verbally and writtenComputer literacy – update systems accurately with relevant informationClient resolution skills – able to resolve client queries timeously
Competencies & Skills
Grade 12Minimum of 6 months experience as a debt collections/customer service agent/ sales experienceMust be available to work rotational shifts, weekends, and public holidays in line with client requirementsClear Credit and criminal record check
Remuneration
Basic Salary, Medical aid contribution, contribution towards Provident FundIncentives based on performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDczMjcxNjg/c291cmNlPWd1bXRyZWU=&jid=1320671&xid=307327168
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English and French languages, both verbal ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE2NDUwMDczP3NvdXJjZT1ndW10cmVl&jid=1296769&xid=2216450073
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The position will assist with the logistics and bookings of the client holidays. The Operations Consultant will assist the Travel consultants with the tours booked for the clients. There is the odd interaction with clients, especially once the tour has started, as the company is a very hands on Travel Operator, however most of the duties revolve around pre-departure booking and confirming of tours etc.
Requirements:
Previous Travel Consultancy Experience advantageousTravel Booking System KnowledgeMinimum 1 year experience within Travel AgencyGreat Organisational skillsCompetent Computer user - MS Office/Internet/Mailing/Typing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTMwNzI1MDc0P3NvdXJjZT1ndW10cmVl&jid=1165080&xid=1530725074
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Description
Are you…
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast paced and fun working environment?
Yes? Read on…
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.
Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.
The role will based on a fixed shift pattern and will require some evening and weekend shifts.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Requirements
We are looking for:
Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skillCandidate will need to be based in Cape TownMinimum of 5 years’ experience in outbound retail leisure travel essentialRecent GDS experience is essential (within the last 2 years), Amadeus preferable.Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTY5OTgzP3NvdXJjZT1ndW10cmVl&jid=1160091&xid=2906169983
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level German & English Language SkillsExcellent German Written Skills (skills will be assessed)Matric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODkyMDQzNjM3P3NvdXJjZT1ndW10cmVl&jid=1474626&xid=2892043637
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• Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment
Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred
Employment terms and conditions - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Training: 7 weeks (Fully Paid). - Probation period: 4 months - Health insurance benefit (Paid for by the Company) - Office-based, Remote position available after probationary period. - Own home Fibre internet line & UPS solution required for work-from-home option.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzgwMDkxNjQzP3NvdXJjZT1ndW10cmVl&jid=1418195&xid=3380091643
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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a German-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English and German languages, both verbal ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTkzNTUyMDk5P3NvdXJjZT1ndW10cmVl&jid=1296770&xid=1193552099
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