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Job Title: Operations Assistant for Retail Stores
Location: Western Cape, South Africa (with national travel
required)
Position Type: Full-time, Permanent
Working Hours: 8:00 AM to 5:00 PM, Monday to Friday
Company Overview:
Join a dynamic team at one of the leading telecommunication
retail groups in South Africa. We are dedicated to providing exceptional
service and innovative solutions to our customers across our stores nationwide.
As we continue to grow, we are seeking a proactive and detail-oriented
Operations Assistant to support our operations team in maintaining efficient
store operations.
Job Description:
As an Operations Assistant, you will play a vital role in
ensuring the smooth functioning of our retail stores across South Africa. You
will work closely with the operations team to streamline processes, manage
inventory, and provide logistical support.
Key Responsibilities:
- Assist in coordinating day-to-day operations of stores
- Conduct regular store visits to ensure compliance with
operational standards and provide support to store managers.
- Collaborate with various departments to implement
operational improvements and optimize store performance.
- Assist in organizing and coordinating store events,
promotions, and product launches.
- Maintain accurate records of inventory levels, sales data,
and operational expenses.
- Handle administrative tasks such as preparing reports,
managing documentation, and responding to inquiries.
Requirements:
- Matric
- Relevant tertiary education or certification in business
administration, operations management, or a related field is preferred.
- Previous experience in a similar role, preferably in
retail or telecommunications industry.
- Possess a valid driver's license and willingness to travel
nationally as needed.
- Strong organizational skills with the ability to multitask
and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a team.
- Must be detail-oriented and have a proactive approach to
problem-solving.
Benefits:
- Salary – R10000 –
R12000.
- Opportunities for career growth and advancement within the
organization.
- Exciting and dynamic work environment with a supportive
team.
If you are a motivated individual with a passion for
operations and a drive to excel in a fast-paced environment, we encourage you
to apply for the Operations Assistant position via mail – Please attached your
full CV and Drivers License.
19d
Ads in other locations
1
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Client Details:*
Our client is an international highly successful software development house with a niche focus in the telecommunications and payment gateway sector. With 20 years of proven success and phenomenal growth, this client has an incredible training and mentorship program. Your colleagues will be Agile in approach, highly qualified and awesome people. Continuous improvement is a way of life which is reflected in a flat organisational organogram where you are encouraged to participate, contribute and your opinion will be valued. Each person is encouraged to be themselves. For those that are ambitious, this is the best organisation to fast track your way up the career ladder. Those that enjoy routine are encouraged and supported to be subject matter experts.
*Role Responsibilities:*
* Providing technical support for customers to support pre-sales and post-sales processes.
* Addressing all product-related queries on time.
* Training customers to use products effectively.
* Providing developers with customers feedback to help identify potential new features or products.
* Reporting on product performance.
* Identifying solutions to reduce support costs.
* Analysing customers needs and suggesting upgrades or additional features to meet their requirements.
* Liaising with the sales department to win new business and increase sales.
* Establishing best practices.
* Keeping track of sales performance metrics.
*Preferred Qualifications:*
* BSc degree in Computer Science or relevant field
*Relevant Skills / Experience:*
* Proven work experience as a Technical account manager.
* Telco experience is essential.
* Solid technical background with hands-on experience in digital technologies.
* Familiarity with software and front-end development.
* An ability to gasp customers needs and suggest timely solutions.
* Excellent verbal and written communication skills
* Strong analytical and problem-solving skills.
*Travel:*
* You will be required to travel to African countries as / when needed.
PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - (www.parvana.co.uk)(http://www.parvana.co.uk)
Telco Account Manager, Account Manager, Telecommunications, Technical
Telco Account Manager, Account Manager, Telecommunications, Technical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4MDE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1262355&xid=1555_68019
2y
1
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Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Client Details:*
Our client is an international highly successful software development house with a niche focus in the telecommunications and payment gateway sector. With 20 years of proven success and phenomenal growth, this client has an incredible training and mentorship program. Your colleagues will be Agile in approach, highly qualified and awesome people. Continuous improvement is a way of life which is reflected in a flat organisational organogram where you are encouraged to participate, contribute and your opinion will be valued. Each person is encouraged to be themselves. For those that are ambitious, this is the best organisation to fast track your way up the career ladder. Those that enjoy routine are encouraged and supported to be subject matter experts.
*Role Responsibilities:*
* Acting as internal Product Owner on the RA/FM projects.
* Driving product innovation / improvement of the RAFM services.
* Working closely with the development team to be part of the new design and features or improvements of the product.
* Designing / implementing the Revenue Assurance and Fraud Management Framework.
* Contributing to end-to-end solution design and scope of work.
* Contributing to the solution design in conjunction with the Solution Architects.
* Responsible for the quality of the feature content development for the project.
* Performing testing / handover to ensure the deliverable meets the required standards.
* Reviewing RA daily baseline reports for discrepancies / revenue leaks.
* Communicating with the customers on findings regarding the report analysis.
* Training, guiding and assisting customers.
* Providing consultation to customers on ad-hoc RA queries.
* Maintaining existing RA controls (align with new business rules etc).
* Setting up and designing new and ad-hoc reports.
* Reviewing quality of daily and monthly reporting and ensuring timely submission thereof.
* Mentoring team members and supporting efforts to cross-train staff.
* Contributing to the change management.
* Maintaining service desk tickets with regards to SLAs, investigations and ad-hoc queries etc.
* Performing in-depth investigation of complex discrepancies and irregularities.
* Managing / resolving discrepancies and irregularities derived from SLAs and customer requests.
* Contributing to the tool maintenance.
*Qualifications:*
* 4 Year Relevant IT Degree required / NQF level 7
*Relevant Skills / Experience:*
* 6+ Years experience with data analytics/ information systems
* Programming experience an added advantage
* Knowledge of relational database and stored procedures
* SQL high level understanding and application
* Analytical knowledge and application
* Experience with Oracle
* Telecoms Ind
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4MDExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1262350&xid=1555_68011
2y
1
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STOP AND READ. URGENT POSITION.
A consulting engineering company, focusing mainly on professional civil and structural engineering and design is looking for a Civil Engineer to join their team.
Ideal Candidate:
* 3 – 5 years experience
* Civil Engineer with some Structural background
* Experience in either mining, industrial, or telecommunication
* Experience in roads, wastewater treatment, retaining elements
* Professional Registration with ECSA is a plus
Ideal Candidate:
* 3 – 5 years experience
* Civil Engineer with some Structural background
* Experience in either mining, industrial, or telecommunication
* Experience in roads, wastewater treatment, retaining elements
* Professional Registration with ECSA is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNzk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251586&xid=1555_61794
2y
1
The Role: The purpose of this role is to train new hires and existing hires on the required curriculum as specified by the client. In addition to client specified training the role will be responsible for identifying training gaps and developing training to close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment of training and development programs for iSON Clients. The training specialist is responsible for training in a job specific area along with focusing in teaching specific areas of knowledge or on the job capabilities needed for certain positionsFacilitate product and system training as per the client requirementsIdentify and assess training needs within the client campaigns to identify gaps and relevant soft skills training      Provides input to the training strategy and the development of specific training development plansHelps employees improve upon/enhance existing skills (upskilling)Design solutions incorporating a variety of learning productsCreate a supportive and conducive adult learning environmentCreate product or systems assessments to determine candidateâ??s understanding of the training receivedChoosing appropriate training methods as required (i.e. virtual, simulated, mentoring, on the job training, professional development classes, etc.)Provide coaching to employees where gaps or non-performance is identifiedCampaign training reporting on a weekly basisCompile a handover assessment report from training into operations for each candidatePerform other duties as assignedEncouraging respect for ideas voiced during facilitationSteering conversations about the learning material during facilitationExtracting varied insights from participants during facilitationAdministering and reviewing progress on assessmentsSkills and Experience: Minimum matric or related NQF qualification essentialTraining experience in a Contact Centre BPO environment EsentialTelecommunications experience hughly advantageousExhibit commitment and a high level of flexibilityCompetencies:Perseverance and self-drivenExcellent interpersonal skillsExcellent facilitation skillsExcellent computer skillsReport writing skills with sound attention to detailAble to work under pressure and deadline drivenStrong customer relationship experienceExcellent interpersonal conflict resolution skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQxMjM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1120663&xid=1108_41235
2y
1
Bookkeeper / Office Administrator Milnerton Cape Town
Our telecommunication client in Milnerton / Maitland Cape Town is looking for a Bookkeeper / Office Administrator All-rounder with 3 years plus experience as an all-rounder. You need experience in Bookkeeping (Processing & Invoicing on QuickBooks), Debtors, creditors and other admin record-keeping duties.
Salary Negotiable to experience
Min Requirements
Matric
A bookkeeping Certificate an extra bonus
3 years of Financial Administrator / Bookkeeping, and general office admin experience
Experience in general office administration and co-ordinating
Experience in assisting with a small payroll of 20 staff (most permanent)
QuickBooks and Excel experience essential
SARS efling experience with returns and some submissions EMP’s, PAYE, and VAT
VAT calculation and submission experience
Experience with imports is a bonus
Job Duties
Bookkeeping / Processing of Invoices – QuickBooks
Financial & Office Administration
Capturing invoices(customers and suppliers)
Full Debtors and Creditors control
Bank reconciliations
Liaise with suppliers and customers
Assist with General Office Admin like filing and recordkeeping
Assist with Supplier Onboarding paperwork and loading of systems
Loading of Supplier invoices for payment release
Assist with Sales reports and Administration
Assist with ordering stock local and international
Assist with product imports
Update / Recordkeeping of Safety files during projects (health & Safety)
Assist with adhoc office duties
Apply online
Frogg RecruitmentConsultant Name: Quinton Wright
6d
1
Parvana
*Responsibilities:*
* Business analysis of more complex requirements.
* Problem solving and diagnostic work. Forming an integral part of the systems development life cycle.
* Understanding the business issues and data challenges of clients organisation and industry.
* Reviewing and editing requirements, specifications, business and systems processes and recommendations related to proposed solution.
* Facilitating business and functional design sessions and various meetings with clients.
* Taking responsibility during the development life cycle to resolve any business-related issues.
* Taking ownership to ensure new product features are delivered successfully.
* Ensuring issues are identified, tracked, reported on and resolved in a timely manner.
* Applying project standards and project methodologies.
* Keeping abreast of industry developments in areas of expertise.
* Consistently delivering high quality service to clients.
* Support Seniors in the management of client relationships (clients are customer and development teams).
*Qualifications:*
* Relevant tertiary qualification.
*Skills / Experience:*
* 4+ years experience in IT, with 2+ years in analysis experience in full SDLC.
* Must have an understanding in the areas of application programming, database and systems design.
* Emphasis on also doing project plans, project coordination and compilation of quotes
* Experience in the telecommunications industry is advantageous.
* Extensive knowledge of emerging industry practices within the Telecommunications and IT Industry.
* Being able to work in a project driven environment. Being prepared to take ownership.
* Client facing skills. Initiative and creative problem-solving skills.
* Willingness and ability to work under pressure. Team player. Solution orientated.
* Being able to identify critical issues with ease. Confidence.
* Ability to communicate difficult / sensitive information successfully.
* Ability to develop relationships with clients. Excellent communication skills.
*Desired Skills: *
* Business Analyst
* SDLC
* eCommerce
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzcxNzNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1159822&xid=1554_7173
2y
1
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Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Client Details:*
Our client is an international highly successful software development house with a niche focus in the telecommunications and payment gateway sector. With 20 years of proven success and phenomenal growth, this client has an incredible training and mentorship program. Your colleagues will be Agile in approach, highly qualified and awesome people. Continuous improvement is a way of life which is reflected in a flat organisational organogram where you are encouraged to participate, contribute and your opinion will be valued. Each person is encouraged to be themselves. For those that are ambitious, this is the best organisation to fast track your way up the career ladder. Those that enjoy routine are encouraged and supported to be subject matter experts.
*Role Description:*
* This is a technical, hands-on opportunity for you to be part of a Unix operations team who have responsibility for the operating systems of several blue-chip clients.
*Role Responsibilities:*
* Taking a high-level approach to both identifying and permanently resolving recurring support issues as proactively as possible while maintaining excellent customer relationships and promoting a positive customer experience.
* Involved in the delivery of cutting-edge projects in the telecommunications industry, financial services sectors as well to assist within the team with the analysis and design of new and enhanced rollouts of the latest hardware, operating system and database technologies.
* Implementation and maintenance of existing and new monitoring and alerting tools to ensure all alerts generated on customer sites are dealt with efficiently.
*Preferred Qualifications:*
* Relevant IT Qualifications (Diploma or Degree)
* TDC and VCP Qualifications.
* IT Hardware certifications advantageous (Server / storage / tape library)
* Oracle certifications advantageous
* Senior Certificate
*Relevant Skills / Experience:*
* Unix administration experience (HP-UX / Solaris / AIX / Linux).
* Unix scripting experience (Bash / Perl / Python / etc.).
* Experience with VMware, Hypervisor, Veritas NetBackup, networking and RHEL Linux experience.
* Knowledge of FC/SAN technologies advantageous (EMC / HP / IBM / ORACLE).
* Knowledge of backup technologies is advantageous (Symantec / EMC / HP / ORACLE).
* A knowledge of relational databases and stored procedures is advantageous.
*Work Location / Type:*
* Remote work
PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NzA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243451&xid=1555_55709
2y
1
The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Corporate services - information systems and technology (is&t) Principal technician: radio operation (telecommunication) Basic salary: R477,652 to R515,885per annum - Ref no: CS 66/22 Requirements: A relevant National Diploma or higher or N6 certificate with two (2) years’ post-qualification experience or a three-year Telecommunication Electrician (P&T Trade test) qualification with two (2) years’ post-qualification experienceA minimum of five (5) years’ relevant experience in a senior role in Telecommunication Broad Band Radio maintenance/operations. Key performance areas: Supervise the maintenance of Telecommunication Broad Band RadioProvide expert technical into solution design on projects or problem solving in the domain of Telecommunication Broad Band Radio repair and maintenanceLead small technical teams to drive solution implementation and/or problem resolutionProvide technical expertise on acceptance and handover of installation or changeProvide ongoing operational support and supervision of staff in Telecommunication Broad Band Radio maintenance to ensure effective and efficient operations and adherence to SOPs, policies and guidelinesRisk managementAsset controlCo-ordinate contractor tasksEnsure that health and safety rules and regulations are followed by the Telecommunication Broad Band Radio maintenance teamProject administration and governance. Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated. By submitting your application for a position at the City of Cape Town, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection process.Closing date: 25 March 2022 Please quote the reference number of the vacancy in all communications.Certified copies of qualifications must be available on request.Copies of supporting documents will not be returned.Kindly note that applications will not be acknowledged in writing.Visit our website at www.capetown.gov.za/careers No late applications will be considered.If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExMjM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188738&xid=1320_11238
2y
1
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Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO
Experienced required:
Sales, business management and telecommunications (Must).3 years successful Corporate Direct Sales experience.2 years ICT industry experience.
Basic Salary + other benefits.
R15k - R25k (depending on experience)
Comes with benefits and allowances.
If you meet the above requirements, please email me at: carlos@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjQ0NDk0OT9zb3VyY2U9Z3VtdHJlZQ==&jid=1175732&xid=76444949
6d
1
SavedSave
Company based in Observatory, Cape Town
Position - New Business Manager or Sales Manager
Please forward your CV to - kindo.m@abcworldwide.com
Our client, an integrated ICT and infrastructure provider and telecommunications company, is looking to employ a Business Development Manager to join their team in Cape Town.
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO.
JOB OBJECTIVES
Recruitment, training & development and performance management of the individuals within the New Sales teamsPlanning & coordination of all functions related to achieving growth budgets as well as related general management dutiesActively leading new sales within each regionSales & campaign planningManagement reportingDevelops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitabilityPrepares action plans by individuals as well as by team for effective search of sales leads and prospectsInitiates and coordinates development of action plans to penetrate new marketsConducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performanceAssists Account Executives in preparation of proposals and presentationsAccurate and efficient management of sales statistics and reportsEfficient management of workflow procedures within areas of operational responsibilityEffective management of process and procedure with a strong action and change management orientationCreative and effective planning and implementation to ensure the achievement of relevant targets and objectives
Job Related Work Experience
2 years ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
Job Knowledge
Application of CRM / Voxzal / Trax and sales processesSound understanding of telecommunications, networking & dataGood understanding of Human resource management principleUnderstanding of financial management principles
Job Skills
Understanding of financial management principlesGood prospecting, negotiation and presentation skillsCRMMicrosoft Word / Excels / Outlook / PowerPoint...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjI2MzgwMTU4P3NvdXJjZT1ndW10cmVl&jid=1491258&xid=4226380158
6d
1
SavedSave
High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD
We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!
During a Typical Day, you’ll:
Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update database.Keep up to date and fully informed on product comparisons and new products.
What you get:
Excellent earning potentialBrilliant training and supportFun at work every day – cash prizes, vouchers, branded luxury goods.Instant cash prizes and other incentives
Requirements:
Have at least 1-year outbound tele-sales experience.No criminal recordHave strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Please see job details below
Title: Sales AgentRole: Outbound SalesSalary: R 4 500 Basic , incentives + commission (Very high earning potential)
Working Hours
Monday, Wednesday, and Friday 08:00AM – 17:00PMTuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3584722105?source=gumtree
6d
1
SavedSave
High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD
We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!
During a Typical Day, you’ll:
Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update database.Keep up to date and fully informed on product comparisons and new products.
What you get:
Excellent earning potentialBrilliant training and supportFun at work every day – cash prizes, vouchers, branded luxury goods.Instant cash prizes and other incentives
Requirements:
Have at least 1-year outbound tele-sales experience.No criminal recordHave strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Please see job details below
Title: Sales AgentRole: Outbound SalesSalary: R 4 500 Basic , incentives + commission (Very high earning potential)
Working Hours
Monday, Wednesday, and Friday 08:00AM – 17:00PMTuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/2319664248?source=gumtree
6d
1
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the queryEnsure customer call backs to provide an update on the progress of the queryEnsure first call resolution on customer queriesStrive for excellence with every interaction
Minimum Requirements
Passion for customer service & must enjoy problem solving & exceeding customer expectationsExperience dealing with customer complaintsAt least 1 year experience in customer services, preferably in a call centerAt least 1 year technical support experienceMatricComputer literacy
Working Hours
06h00 – 22h00 Monday to Sunday on rotational shiftsAddress: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
Value-driven company with a culture that focuses on “People Come First”Theoretical & practical world-class training to ensure you can apply what you have learnedExtensive support during incubation to ensure high levels of success in our dynamic operationLong-term growth opportunities
https://www.ditto.jobs/job/gumtree/1452298649?source=gumtree
6d
1
SavedSave
Western Cape,CPT - CBD
Market Related (Market related) (Negotiable)
Title: Business Development Manager
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel.Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO3. HIGH-LEVEL JOB OBJECTIVES - Recruitment, training & development and performance management of the individuals within the New Sales teams- Planning & coordination of all functions related to achieving growth budgets as well as related general management duties- Actively leading new sales within each region- Sales & campaign planning- Management reporting- Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability- Prepares action plans by individuals as well as by team for effective search of sales leads and prospects- Initiates and coordinates development of action plans to penetrate new markets- Conducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance- Assists Account Executives in preparation of proposals and presentations- Accurate and efficient management of sales statistics and reports- Efficient management of workflow procedures within areas of operational responsibility- Effective management of process and procedure with a strong action and change management orientation- Creative and effective planning and implementation to ensure the achievement of relevant targets and objectives4. JOB CONTEXT 4.1 Level of Education Level of tertiary education Essential/ Desirable- Grade 12 (Essential)- Diploma in Business management or related (Desirable)4.2 Professional Membership or Registration 4.3 Job - Related Work Experience- 3 years successful Corporate Direct Sales experience- 3 years junior management experience- 2 years ICT industry experience4.4 Job Knowledge- Application of CRM / Voxzal/ Trax and sales processes- Sound understanding of telecommunications, networking & data- Good understanding of Human resource management principles- Understanding of financial management principles4.5 Job Skills- Understanding of financial management principles- Good prospecting, negotiation and presentation skills- CRM- Microsoft Word- Microsoft Excel- Microsoft Outlook- Microsoft PowerPointhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTg5NTU5MTg3P3NvdXJjZT1ndW10cmVl&jid=1156157&xid=3589559187
6d
1
SavedSave
High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD
We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!
During a Typical Day, you’ll:
Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update database.Keep up to date and fully informed on product comparisons and new products.
What you get:
Excellent earning potentialBrilliant training and supportFun at work every day – cash prizes, vouchers, branded luxury goods.Instant cash prizes and other incentives
Requirements:
Have at least 1-year outbound tele-sales experience.No criminal recordCredit check Have strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Please see job details below
Title: Sales AgentRole: Outbound SalesSalary: R 4 500 Basic , incentives + commission (Very high earning potential)
Working Hours
Monday, Wednesday, and Friday 08:00AM – 17:00PMTuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1910121463?source=gumtree
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High earning potential! Earn R20K+ including commission in Leading Telco – Cape Twon CBD
We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!
During a Typical Day, you’ll:
Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update database.Keep up to date and fully informed on product comparisons and new products.
What you get:
Excellent earning potentialBrilliant training and supportFun at work every day – cash prizes, vouchers, branded luxury goods.Instant cash prizes and other incentives
Requirements:
Have at least 1-year outbound tele-sales experience.No criminal recordHave strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Please see job details below
Title: Sales AgentRole: Outbound SalesSalary: R 4 500 Basic , incentives + commission (Very high earning potential)
Working Hours
Monday, Wednesday, and Friday 08:00AM – 17:00PMTuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/4213635037?source=gumtree
6d
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Customer Care Team Leader
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities.
Responsibilities • To guide and support team members • Driving operational and technological efficiencies within the team • Handling difficult customer complaints or enquiries • Drive quality control and ensure corrective action are taken where required • Analyse performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. • Forecasting capacity against plan on a weekly/monthly basis • Ensure adherence to the operational policies and procedures • Participating in the recruitment and selection of staff • Monitor performance on regular basis and provide constructive feedback • Pro-actively encourage high performance at all times • Ensure all staff issues are dealt with appropriately and within a timely fashion • Ensure all daily, weekly and monthly workloads are completed • Motivating, developing and retaining staff • Identifying staff training needs and planning of training sessions • Adhering to all HR policies and procedures • Monitor performance on regular basis and provide constructive feedback
Requirements• Min 2+ years customer service team leader experience • Strong sales ability & ability to handle client objections • Proven track record of meeting targets • Excellent communication skills in English & 1 other language • Background in telecommunications will be an advantage • Clear criminal records • Strong analytical and problem-solving skills.• Able to work in a fast paced environmentShould you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1035550880?source=gumtree
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Callforce success is all down to our people. And now we’re looking for the young, talented, employed, and unemployed to join the best team in the business. If you’re ready to take your career to the next level, enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you!!!
Grow your career.
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
Most consumers and companies use telecommunications products every day, and that’s why creating marketing strategies that capitalize on this fact is a matter of survival.
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen!!!
Communication skills
Administrative skills
Multitasking
The list goes on..
CallForce Direct is a specialized Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment.
We would like to get to know you better, kindly add the following to your profile:
Name and SurnameEmail addressContact numberHighest grade passedWorking experience
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment or depending on the campaign you will be required to work from home.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3384012868?source=gumtree
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Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258?source=gumtree
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