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We offer good salary 20k plus ,based on experience
Description
We seeks an experienced General Manager to run our restaurant along the
Sea Point.Cape Town. The General Manager will be responsible for the management
and overall responsibility of the restaurant. Supervision, performance
management and effective delegation to various junior managers and staff to
ensure an efficient and smooth-running restaurant.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED
3-5 years in a similar role.
Experience in dealing with high volume, in a similar environment would be
preferable
Strong Leadership ability;
Ability to delegate and manage down effectively;
Intermediate Microsoft Excel and Word skills;
Strong analytical and problem-solving skills;
High attention to detail and process driven;
Ability to interpret statistical information;
Ability to communicate verbally and in writing with all levels of
management, external customers and third-party service providers;
Self-motivated and deadline oriented;
Ability to multi-task
Discretion and integrity
Problem analysis and problem-solving skills
Stress tolerance
Decision-making
This person will be for employment in a position of trust and honesty and
entails the handling of cash or finances
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Ensure daily store operational requirements are met
Ensure smooth running of front of house and back of house
Supervision of staff
Ensure store hygiene, maintenance, health and safety requirements are met
Beverage cost, food costs and stock control are within specified range
Be on duty for busy shifts, weekends and all functions.
Ensure effective communication between staff as well as management
Ensure reports are issued timeously
13d
City Centre
Results for operations manager in Jobs in Cape Town
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A well-established business is seeking to appoint Senior Electrical Engineer
QUALIFICATION:
B.Tech in Electrical Engineering plus 10+ years relevant experience
B.Eng in Electrical Engineering plus 9+ years relevant experience
M.Eng in Electrical Engineering plus 7+ years relevant experience
Ph.D in Electrical Engineering plus 5+ years relevant experience
EXPERIENCE:
Preferably come from a consulting engineering background
Previous experience on multi-disciplinary projects (Conceptual Stage to Construction Close-out)
Held position of responsibility and accountable for designs and project delivery
Experienced with complete project lifecycle from inception to close-out
Experience in operations and maintenance of electricity distribution systems
Knowledge:
Design and operation of power generation and distribution systems
Project management processes
System engineering best practices
Working knowledge of built environment contracts especially NEC
Knowledge of the industrys standards and regulations
Extensive technical knowledge and experience related radio astronomy infrastructure projects
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations.
SECTOR: Engineering & Technical
Job Reference #: SSC000582/MS
1h
1
Junior Project Manager Paarden Eiland Cape Town
Are you a highly skilled project management professional capable of overseeing both projects and entire teams, adept in workflow management?
Suitable applicants possess a robust background in administration and project management, as well as a comprehensive understanding of the financial aspects inherent in all projects.
Salary up to R 18000 - R25000 NEG
Minimum Requirements:
Completed Grade 12
Project Management certification preferred.
2 or more years of Project management experience
Client Management skills.
Duties and Responsibilities:
Project management/ tracking.
Managing financial components pertaining to projects.
Accurate record management (files and servers).
Risk and compliance management; ensure that all relevant procedures are being followed.
Act as the Project Management SME and 2iC to the Operations Manager by leading a team and managing workflow.
Apply online
FROGG Recruitment Salary: R18000-25000Consultant Name: Quinton Wright
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
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1
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
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We are looking for a competant Floor manager to join our small team.
Must have at least 3 years experience in a similar role, in a similar environment.
Must be ambitious and driven with an eye for detail.
Good food, wine, and service knowledge required with some experience in BOH operations and admin as well.
Good growth opportunities for the right candidate and remuneration package will depend on experience.
Please attach a CV with contactable references to be considered.
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
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1
The Offsite Maintenance Assistant position is a Technical customer service support role that requires someone with a Technical background with a natural flare in Customer Service.
Training will be provided to the chosen candidate but experience in the above mentioned areas is a pre-requisite.
Roles and Responsibilities
* Answer support calls and responds to support emails.
* Address customer inquiries both over the phone and by email.
* General office administration within the scope of the technical department’s daily running.
* Aiding the National Maintenance Manager with any administrative work required.
* Checking all networks twice daily or as allocated by the Manager.
* Resolving maintenance issues – Liaising with stores.
* Fixing errors remotely wherever/whenever possible.
* Dispatching contractors via Freshdesk.
* Aid onsite maintenance technicians and contractors onsite.
* Ensure all onsite checklists are completed before the technicians leave the site.
* Make sure all new stores are handed over and added to daily reports.
* Revamping and renovating the current network and stores remotely.
* Assist installers with new networks and stores installations remotely.
* Maintain and improve quality results by adhering to standards and guidelines.
* Update job knowledge by studying new products and understanding the solutions offered.
* Provide customers with product and service information.
* Identify and escalate priority issues to the Manager.
* Document all call information according to standard operating procedures.
* Follow up with customer calls where necessary.
* Update weekly maintenance reports.
* Go the extra mile to build and maintain a positive trust relationship with clients and colleagues.
* Willing to work after hours and weekends when required.
*Personal Skills/Attributes*
* Good communication skills are pivotal in this position.
* Must be a team player.
* On-time and punctual in all your duties.
* Problem Solver & out of the box thinking.
* Well-spoken and professional telephone etiquette.
* Good listener.
* Accurate Data entry/Reporting on required networks.
* Must be able to multitask.
* Be willing to upskill when/where needed (New Technologies/Solutions).
* Have a positive and go-getter attitude.
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
* Monthly Basic Salary - R10,000.00 per month (Negotiable depending on experience)
* Hollard’s Life Cover
* Allan Gray Retirement Annuity
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189893&xid=1555_25414
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We are looking for a dynamic and passionate Jnr Account Manager who can manage a range of clients as well assist the AM team with administrative tasks.This role calls for a combination of relationship management, business strategy, operational excellence, strong communication skills and problem solving. You should be comfortable working within different teams in the company.Responsibilities:· Customer Account Planning· Monthly Client Meetings· Customer Strategies, Plans & Implementation· Communicating Client Feedback to Social Places Digital and Management Teams· Identify and communicate further opportunities for new products and integration.· Client On Boarding and Project Management· Client Dashboard Training· AM Team Support:o Assisting team with Zendesk Support tickets.o Assisting team with Monday.com. updates and follow upso Monthly customer reportingExperience (Non-negotiable): · 2 – 3 Years Digital Marketing Experience· 1-2 Years Account Management ExperienceQualifications and requirements: · Drivers licence and carAdditional skills/attributes: · Demonstrate leadership qualities· Good client relationship building and engagement skills· Able to work well in teams· Able to work independently· Able to work under pressure and meet deadlines· Able to passionately drive client satisfaction· Able to troubleshoot effectively and filter relevant information to clients
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0Mzg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215035&xid=1320_14385
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Key Skills and Attributes Required Knows their way around a Unix/Linux shell, can write shell scripts, and understands Linux internalsExperience designing, building, monitoring and operating large-scale production systems on linux based environmentsExperience debugging complex operational problems, particularly in a microservice environmentExperience with usage and management of container based technologies such as Docker or KubernetesExperience with TCP/IP networking, troubleshooting on L3/4/7Excellent communication skills, both verbal and writtenExperience with software engineering, software development, and system operationsKnows Python, Java, Node.js, Go or similarUnderstands messaging between servicesHas hands-on experience using source control (Git, GitHub) and feature branching strategiesHas experience with a variety of open-source databases (MySQL, Postgres, Redis, Cassandra, etc.) Preferred Experience with DevOps engineering or SREExperience with monitoring and observability such as with Datadog, New Relic and NagiosExperience automating infrastructure, testing, and deployments using tools like or TerraformExperience with configuration management, such as with Puppet, Ansible or ChefUnderstands the idea behind Chaos EngineeringREQUIREMENTS MySQLRedisJavaPythonNodeJSGitLinuxDockerKubernetesTesting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MzE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214974&xid=1320_14314
2y
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A specialist fund management firm in Bellville requires the expertise of a Business Analyst with minimum of five years’ experience in investment administration and exposure to clients and operations processes.Duties:Use researched information when solving problems and apply logic when handling conflict.Apply a systematic and logical approach to get things right.Be disciplined in testing organisational systems, procedures, rules, and norms.Work to a high specification to improve and maintain quality.Provide satisfactory solutions in situations involving the new and unexpected.Set clear objectives, monitor progress, take corrective action and control performance levels.Draw conclusions by probing into things and contemplate the consequences of any action that is likely to be taken by proving the reliability of the information available.Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved to increase the pace and achieve goals and objectives.The Job Profile indicates that the job holder needs to be a person who is both creative and results orientated. Concern for the consequences of action and alertness to quality and standards may well be key aspects in this job. The position could involve a variety of activities in which emphasis is placed upon achieving results through a logical and factual manner.Standard operating procedures, challenging assignments and the adherence to rules and procedure are integral to the function. Ideally the person who is best suited to the role will be systematic, precise, careful, shrewd, probing, objective, reserved, serious, self-starting, inquisitive, mobile, active, alert and with a desire to get things done quickly and accurately.Quality, organisation, self-control, and an analytical approach are also likely to be important factors to the success of this job.Specific duties:Facilitate scoping and requirements discussionsUnderstand the requirements as specified by the client/operations team/marketPerform and document the high-level impact analysisLiaise with all external and internal stakeholdersPresent the proposed solution to the various approval committeesManage the change through the development & testing phases - In some cases you need to perform testing on changes the clients have that does not impact OPS – i.e. Decalog UpgradeEnsure the change is implemented according to the specificationsPerform post-implementation reviewPerform back-up duties for team membersRequirements:Business Analysis Fundamental coursesMinimum of 5 years’ experience in investment administration and exposure to clients and operations processesTertiary Financial QualificationAttributes:Excellent communication skills, both written and verbalStrong facilitation and analytical skillsAbility to interact professionally with other teams and cl
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MTQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214820&xid=1320_14147
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Take charge of the Engineering team ensuring exceptional delivery of projects while interacting with a variety of stakeholders and functions of a rapidly growing Telecoms Specialist seeking the expertise of a forward-thinking and tenacious Software Development Manager. The SDM will be expected to cover the Operational Management, Line Management and Project Management aspects of managing the Engineering Team. The ideal candidate must have 5/more years experience in a similar role including experience of key development processes, practices and tools such as Agile, Automated Testing, Continuous Integration/Deployment, Git branching strategies, technical support tools and practices. You will also require Project Management methodologies such as Agile or PMBOK and strong Line Management with a good track record of hiring quality staff and good staff retention and experience managing a DevOps environment which includes provisioning, managing and monitoring physical servers and virtual infrastructure and services.Duties: Define, document and implement appropriate Project Management, Software Development and Support processes, practices and tools in consultation with the CTO, Customer Support Team, Technical Operations Team and the Engineering Team. Estimate, plan, execute and report on the development of new features and enhancements in accordance with the priorities and requirements defined by the Product and Technical Roadmaps in conjunction with the QA team. Ensure the frequent, effective release and handover of new features and enhancements to the Technical Operations, Customer Support, Sales and Marketing teams. Manage the provision of support services to the Technical Operations Team and Customers and ensure at all times, that there is adequate capacity to meet the Engineering Team support Service Level Agreements (SLAs). Ensure knowledge propagation within the Engineering Team to ensure that the team is not reliant on any single individual for key functions. Coach and mentor Engineering Team members to assist them to perform their functions and improve their performance and knowledge over time. Ensure quality standards are met and improved over time by performing oversight activities including reviewing deliverables and code where appropriate. Ensure that the Engineering Teams productivity is measured and improved over time along with the quality of their output they produce. and quality is measured and improved over time. Ensure availability, stability and performance of the Platform through appropriate maintenance and monitoring and by ensuring timely interventions and remediation activities to address any incidents that arise. Ensure that relevant information is documented and made available to relevant parties. Ensure there is sufficient capacity and capability in the Develo
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MjIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214891&xid=1320_14222
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Job Detail
Offered SalaryR140 678 - R140 678 per annum
QualificationsSenior Certificate (Matric)
IndustryTourism and travel
CentreKnysna, Western Cape - Anysberg Nature Reserve
NotesDivision Conservation Operations Business Unit Landscape East Minimum experience Entry Level Company primary industry Environmental Services Job functional area Operations
Job Description
Job Description CapeNature Conservation seek to appoint a dynamic person to assist with administration, tourism management and infrastructure maintenance at Anysberg Nature Reserve. RESPONSIBILITIES: Administration • Assist with office administrative duties. • Vehicle fleet management and administration. • Assist with the control and management of infrastructure, assets and inventory. • Assist with procurement. • Adherence to Occupational Health and Safety policies and guidelines. • Monthly timesheet completion of production. Tourism management • Provide and promote an efficient and friendly customer service. • Assist in the management of tourism infrastructure. • Assist with management and supervision of EPWP tourism staff. Perform conservation operations • Assist with the implementation of Annual Plan of Operations, (Nature Reserve operational management). • Assist with firefighting operations. • Assist in the maintenance of gardens and general terrain. • Transportation of staff/equipment. Infrastructure and Equipment • Assist in the management and maintenance of all infrastructure. • Assist with maintenance and service of facilities. • Maintain vehicles and equipment. • Maintain tools. MINIMUM REQUIREMENTS: Qualifications and Experience • Grade 12. • At least one-year job related experience. • A valid code B driver’s license. • Computer literacy (MS Word, Excel, Internet use). • No criminal record. Competencies • Willingness to work weekend shifts and irregular hours. • Physical ability to perform conservation assistant duties. • Knowledge and experience in working in administration, tourism and maintenance of infrastructure & equipment. • Ability to function independently and within a team. • Willingness to live and share a house in a remote area with no cellphone reception for a month away from family. Recommendation: • Driver’s licence at least two years old from date of issue. • Experience in tool maintenance accredited certificates. • Power-tool maintenance experience. • Adaptation to extreme temperatures (cold and hot) • Storage management.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNzEyXzIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190224&xid=1712_21
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Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
Parvana *Role:*
* Our client is looking for a Solutions Engineer to focus on their E-Commerce and Transaction switching solution.
* The Solution Engineer will be responsible for project implementations based on solution design specification and in accordance with their blueprint, standards and procedures.
* The ideal candidate will have a keen interest in system integration projects and e-commerce as well as a basic understanding of APIs and communication protocols.
* He/she should be well versed in current and upcoming technologies and must have a go-getter attitude and be willing to learn at all times.
* Must be able to effectively translate system requirements into technical requirements for the development team.
* The Solutions Engineer will be required to action and resolve any ad hoc queries or tickets that might arise.
*Responsibilities:*
* Contributing to solution design and scope of work documents.
* Contributing to project FAT and UAT documentation based on solution design.
* Contributing to use case diagrams and system integration diagrams (X-Mind and DFD).
* Assisting the Business Analysts with design mockups based on client requirements and solution design.
* Contributing to both internal and external training material.
* Maintaining and updating status and comments of allocated projects on our project management software.
* Compiling project completion documentation (DoD) and obtaining approval thereof.
* Logging and updating of changes on ServiceDesk, including compilation and submission of OSI documentation.
* Suggesting product improvements.
* Configuration, testing and deployment of projects based on scope of work and in line with project plans.
* Project UAT assistance to clients.
* Handover of projects to the operational team and drafting of supporting documentation.
* Attending Ad Hoc user requests including L1 and L2 support as escalated from the OPS team.
* Rotational after-hours standby.
*Qualifications:*
* Bachelors degree or Diploma in Information Technology.
*Skills / Experience:*
* 3+ years relevant experience.
* Exposure / qualification in Solaris or Unix operating system.
* Exposure / qualification with databases (Oracle / PostgreSQL).
* Java or PL/SQL development experience is advantageous.
API Developer, E-Commerce, Integration, Configuration
API Developer, E-Commerce, Integration, Configuration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189955&xid=1555_25539
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To ensure the enablement and delivery of innovative technology based digital solutions in order to satisfy business and IT requirements. Operationalize world class services to ensure Woolworths business systems are operating cost effectively and efficiently. This is a permanent position based at the Head Office in Cape Town.
*• Ensure effective Stakeholder Management to reduce risk *o Communicate progress, status, events, planned activities and issues to all relevant parties.o Communicate technical decisions, discoveries, practices, processes, knowledge and information.*• Deliver New Technologies in support of business strategic objectives*o Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategieso Test new technologies derived from approved business cases and manage implementation where appropriate, i.e. Software. o Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.o Understand and keep abreast of the Woolworths IT technical infrastructure by using the appropriate internal sources of information*• Maintain Technologies to enable to operational stability*o Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.o Ensure set standards implemented and adhered in support of a healthy and stable environmento Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence. *• Provide thought leadership to ensure best delivery of industry practice*o Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.o Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed. *• Deliver Solutions and Support Complex and Diverse technologies and Platforms *o Be a subject matter expert of multiple technologies and platformso Investigate and remediate complex problems directly and indirectly linked to your area of responsibility*• Manage tasks within a team to ensure effective and quality delivery*o Keep Track of tasks and identify risks and challenges that could compromise delivery.o Be an ambassador of the team and be capable of playing the role of liaison between Customer, (ROG Online OPS) and ROG IT Online Fulfilment.
• Grade 12 and relevant degree/diploma (3 years)• 3 years relevant experience (preferable experienced broadly across multiple areas of IT)
*Additional Criteria*• Extensive knowledge of Woolworths
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189896&xid=1555_25427
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We are looking for an experienced *Program Developer *to supervise a wide range of educational and industry specific programs and or course material. The successful candidate will be responsible for the delivery and overall success of each program.
* Initiate and develop programs according to the business priorities
* Plan outline of the programs from start to completion including deadlines, milestones and processes
* Initiate and set goals for programs according to program objectives
* Draft program and project budgets in line with content and target audience
* Devise evaluation strategies to monitor performance and determine the need for improvement
* Project manage implementation of cross functional programs in line with project deadlines and budgets
* Provide feedback and resolve complex problems
* Discover ways to enhance efficiency and productivity of roll-out plan
* Apply change, risk and resource management principles when needed
* Draft and evaluate reports to determine progress and resolve problems and obstacles that may occur
* Ensure program operations and activities are aligned to Skills Development Legislation to ensure funding opportunities are optimized.
* Provide updates to senior management including detailed and accurate reports and or presentations as required
* Relevant tertiary qualification in Adult Learning
* Background in education and training would be preferrable
* 5+ years proven experience as a program developer
* Thorough understanding of project/program management techniques and methods
* Exceptional insight into learning and development techniques and methodologies, particularly within the E learning space
* Experience developing courses and assessments using the Moodle E-learning system
* Excellent knowledge of evaluation techniques and key metrics
* Working knowledge of MS office and instructional design tools e.g. articulate
* Strong project management skills
* Excellent organizational and leadership skills
* An analytical mindset with great problem-solving abilities
* Excellent communication and training skills
* Relevant tertiary qualification in Adult Learning
* Background in education and training would be preferrable
* 5+ years proven experience as a program developer
* Thorough understanding of project/program management techniques and methods
* Exceptional insight into learning and development techniques and methodologies, particularly within the E learning space
* Experience developing courses and assessments using the Moodle E-learning system
* Excellent knowledge of evaluation techniques and key metrics
* Working knowledge of MS office and instructional design tools e.g. articulate
* Strong project management skills
* Excellent organizational and leadership skills
* An analytical mindset with great problem-solving abilities
* Excellent communication and training skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NjcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190042&xid=1555_25670
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Role Description
The person will be the primary interface for basic queries and troubleshooting into the following sections in IT Operations for Cloud, DevOps and Transactional services.
Roles and Responsibilities
* User account queries
* Printer escalations
* Cloud Systems monitoring
* New server builds and deployments
* Verifying queries from Support and Professional services and assign tasks to relevant team members.
* DevOps systems monitoring
Skills Requirements
* Diligent, autonomous workers
* Strong communicator
* Strong time management skills
* Extremely organised
* Must be able to work in a team
* Good understanding of excel, word, outlook, zoom and MS teams
Additional Requirements and Training Opportunities
* Azure Infrastructure
* Terraform/Ansible
* Switching Environment
* Cyber Security monitoring and testing
* DevOps
*Desired Skills: *
* DevOps
* Switching
* Azure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189838&xid=1554_10501
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Company Description: Or client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all customer expectations.The ideal candidate for this role will be responsible for producing automated reporting and analytical solutions to support business operations and business strategy.Responsibilities: • Work closely with senior marketing planners to drive key metrics such as response rate, marketing efficiency and ROI• Track and review performance of all areas to ensure targets are met• Setup measures and track strategic initiatives• Run ad-hoc in-depth analysis across different data sources• Understand the business process in order to create new analysis that will highlight areas for improvement• Develop analytics to review resource planning and discover opportunities to increase efficiency• Develop analytical models to drive sales opportunities within the customer base and improve contact strategies• Take the lead on assigned or self-initiated projects for the ops area from inception to execution• Serve as a soundboard for Operations Managers relating to challenges and solutions for their specific areas• Work with BI and Product owners to find automated solutions to streamline operational processesRequirements: • Mathematics or Statistics related degree (preferred)• Minimum of 2-3 years’ experience in analysing data• MS Excel proficiency• SQL query writing skills is essential• Experience in big data reporting packages will be an added advantage (e.g. PowerBI/ Qlikview/ Tableau)Benefits: • Flexible benefits to structure your own package• Creative agile work environment• Flexible working hours• Café and lounge area• Staff restaurant with a variety of healthy meal optionsValues: • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in everything that we do.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178661&xid=1109_70624
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Our client is looking for an Accountant to join their teamDuties and Responsibilities:Prepares monthly statements by collecting data, analyzing, and investigating variances, and summarizing data and trends.Prepares quarterly and annual statements by assembling data.Complies with state tax filing requirements by studying regulations, adhering to requirements, and advising management on required actions.Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data.Provides financial advice by studying operational issues, applying financial principles, and practices.Prepares special reports by studying variances, preparing budgets, and developing forecasts.Accomplishes finance and organization mission by completing related results as needed.Updates job knowledge by keeping current with financial regulations and accepted practices.Key SkillsExcellent math skillsExperienced in bookkeepingSuperior attention to detailAbility to work under high time pressureExperienced in MS OfficeAbility to handle and protect confidential documentsJob Role: Accountant Industry: Accountancy / Finance Salary: NegotiableRequired Skills3 Years of ExperienceQualificationsA bachelors or associate degree in accounting or a related fieldMust have completed their articles5 years of accounting experienceJob Types: Full-time, Permanent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwMDgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131161&xid=1109_60083
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Who we are: We are a well-known creative agency and we make waves!What we do: We provide compelling advertising and communications solutions to build awareness for our clients brands.What we are looking for: We are looking for a creative mi-level Conceptual Copywriter based in Cape Town.What you will do:Develop and execute outstanding work across ATL/BTLWorking closely with an Art Director to generate creative ideas and concepts to fulfil the client’s briefWork closely and in co-operation with strategic planning and account management departmentPresentation of concepts and ideas internally and to client when requested.Build a strongly collaborative relationship with broader team, partners and clientsAccountable for checking all the content, ensuring that it retains the highest standardWorking on several campaigns at once, sometimes under pressure and often to tight deadlinesLiaising with photographers, typographers, designers etcContribute to proactivity and innovative thinking on brandsAssistance with pitches, awards and new business presentations as requiredPush craft to make the work shineWhat you must have:5+ years experience within an agencyRelevant qualification in a related fieldProven track record within conceptual copywritingExcellent attention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDA2M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779270&xid=1109_184063
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• ...Job Reference #: 202419
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