Offsite Maintenance Technical Assistant

The Offsite Maintenance Assistant position is a Technical customer service support role that requires someone with a Technical background with a natural flare in Customer Service. Training will be provided to the chosen candidate but experience in the above mentioned areas is a pre-requisite. Roles and Responsibilities * Answer support calls and responds to support emails. * Address customer inquiries both over the phone and by email. * General office administration within the scope of the technical department’s daily running. * Aiding the National Maintenance Manager with any administrative work required. * Checking all networks twice daily or as allocated by the Manager. * Resolving maintenance issues – Liaising with stores. * Fixing errors remotely wherever/whenever possible. * Dispatching contractors via Freshdesk. * Aid onsite maintenance technicians and contractors onsite. * Ensure all onsite checklists are completed before the technicians leave the site. * Make sure all new stores are handed over and added to daily reports. * Revamping and renovating the current network and stores remotely. * Assist installers with new networks and stores installations remotely. * Maintain and improve quality results by adhering to standards and guidelines. * Update job knowledge by studying new products and understanding the solutions offered. * Provide customers with product and service information. * Identify and escalate priority issues to the Manager. * Document all call information according to standard operating procedures. * Follow up with customer calls where necessary. * Update weekly maintenance reports. * Go the extra mile to build and maintain a positive trust relationship with clients and colleagues. * Willing to work after hours and weekends when required. *Personal Skills/Attributes* * Good communication skills are pivotal in this position. * Must be a team player. * On-time and punctual in all your duties. * Problem Solver & out of the box thinking. * Well-spoken and professional telephone etiquette. * Good listener. * Accurate Data entry/Reporting on required networks. * Must be able to multitask. * Be willing to upskill when/where needed (New Technologies/Solutions). * Have a positive and go-getter attitude. *Qualifications* * Minimum Grade 12 * IT qualification (A+, N+) * 1 year IT call centre experience would be an advantage * Monthly Basic Salary - R10,000.00 per month (Negotiable depending on experience) * Hollard’s Life Cover * Allan Gray Retirement Annuity *Qualifications* * Minimum Grade 12 * IT qualification (A+, N+) * 1 year IT call centre experience would be an advantage