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* Responsible for leading the collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to the company. * Developing and delivering operational quality improvement that results in highly predictable and effective collections. * Effective management of resources * Building customer relationships and driving superior service levels * Leading a data and technology driven approach to collections * Develop, implement, and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companies guidelines. QUALIFICATONS and EXPERIENCE * Minimum of 3-year financial degree * Post Graduate degree will be advantageous * Minimum of 5 years experience in collections and credit management, with 3 years experience in supervisory or management role * Experience working in a medium to large organization POSITION OUTPUTS Strategic Input: * Strong leadership skills with an ability to motivate direct reports * Setting objectives for the collections team that align with the departments/organisations goals * Directly accountable for operationalising the strategic company collections and credit management related objectives and will drive performance and execution. Operational Planning: * Proven ability plan strategically and set clear operational priorities * Solid track record of improving processes, solving complex problems and monitoring process for accuracy and effectiveness * Develop, implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companys guidelines. * Monitor primary control execution and updates as and when required. Operations and Service Enhancement: * This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team. * Build a clear collections operating rhythm designed to deliver results while developing capabilities tied to process management and operating excellence * Build operational rigor across the collections function, resulting in overall operating plan attainment - standardised work, performance metrics and operating rhythm * Apply lean thinking to improve processes and identify opportunities for digitisation (Leveraging existing capabilities, Self-Service, robotic process automation, etc.) * Establish consistent collections processes across multiple systems * Ability to lead, direct, train and manage team * Create a center of excellence to ensure collections processes are accretive to positive cash flow Credit Management and Risk Assessment: * Drive adherence to policies, processes and procedures * Set targets and KPIs for collections and drive the achieve these targets. * Liaise with stakeholders regarding data and required information on ke https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMTQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185764&xid=1554_10140

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We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30) Responsibilities: Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River OR Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River Proactively contacting customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customersAnalyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactions Requirements: Proven 2 or more years’ experience collecting from businessesHigh school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanour when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjg1NjgxOTExP3NvdXJjZT1ndW10cmVl&jid=1692217&xid=3685681911

Higgovale

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We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30) Responsibilities: Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River OR Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River Proactively contacting customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customersAnalyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactions Requirements: Proven 2 or more years’ experience collecting from businessesHigh school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanour when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NTA1MTMyNTE/c291cmNlPWd1bXRyZWU=&jid=1716675&xid=850513251

Higgovale

Collection Agent x 2 - based in Tygervalley

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Debt Collector x 2 Based in Tygervalley Temp until 21 December 2023 and then perm in January 2024 Experience required: Good people skills and the ability to engage professionally with distressed debtors.2 Call Centre experience, Inbound and or Outbound.Debt Collections – negotiations.Worked with people telephonically or face to face.3 years debt collecting experience. Job Requirements/Objectives: Work Predictive dialer to deliver quantity and most importantly quality.Target driven and highly competitive.Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.Achieve the required monthly team target.Prevent Legal Action.Educate debtor on consequences of non-payment.Continuously develop personal skill that will improve capability to add value to the business.Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.Flexible in working hours.Multitask and navigate between different systems.Able to work from home if and when required.Accurate and comprehensive recording of all debtor interaction and matter events.Always maintain debtor information in a current state and adhere to protection of personal information.Clear and professional communication with all stakeholders.Strong adherence to reputation risk standards. Behavioural Competencies: Able to plan and organize effectively.Has a well-developed problem-solving capabilitiesDisplays high energy levels.Ability to absorb pressure well.Ability to constructively manage conflict and disputes. Highly results and action oriented. Acts on own initiative without being prompted. Works well autonomously. Contributes within team. Ability to execute promptly and accurate at the same time. Ability to work in a disciplined manner and for long periods of time without interruption. Assertive personality.Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Fast learner, adaptable to constant change. Able to handle different managerial styles and constructive criticism.Self-motivated. Professional always, adhere to dress code and company policies. Basic Salary + Uncapped commission Hours of work: 07h45 - 16h00 NO WEEKEND WORK https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDY4MjQyMjg0P3NvdXJjZT1ndW10cmVl&jid=1755027&xid=1468242284

Higgovale

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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team. Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift. REQUIREMENTSMinimum education (essential):National Senior Certificate Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00 COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection. Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand. QMS• Follow relevant processes in line with the dictated QMS processes Salary offered:Market related https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAyNTI3NDAyP3NvdXJjZT1ndW10cmVl&jid=782226&xid=2102527402

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Revenue Accountant - six months fixed term contrac

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Durban ICC SOC (Ltd)* *is the managing company for the Inkosi Albert Luthuli ICC Complex, which includes the International Convention Centre Durban (ICC), the ICC Exhibition Centre and the ICC Arena. The Durban ICC is one of the most advanced conference facilities in the world, having been voted Africa’s Leading Conference Centre by World Travel Awards for 17 years. The organisation is calling for suitable candidates to apply for the position of Revenue Accountant. The Revenue Accountant will be responsible for the accurate accounting of all revenue and related transactions which will also include monthly reconciliations. The incumbent will report to the Finance Manager or nominated representative. * Ensure that outstanding invoices are correctly accounted for at month-end * Ensure that all events are invoiced accurately and completely on JD Edwards * Ensure that all invoiced events have been supported by complete, valid and accurate supporting documentation * Ensure that before each month-end close, there is a complete and accurate reconciliation of all events invoiced on EBMS to that reflected on JD Edwards * Ensure that the payment collection and debt management policy is adhered to, at all times * Ensure that outstanding debts are regularly followed up on, and timeously collected * Ensure that the debt age analysis schedule is circulated to senior management on a monthly basis. * Responsible for the monthly reconciliations between the cash-up sheets to the ALOHA sub-system to JD Edwards, for each event * Ensure that all POS revenue is completely and accurately recorded at each month * Ensure that parking and tenant revenue is accurately accounted for at each month-end * Ensure that the revenue budget projections are completely and accurately forecasted during the annual mid-term review process * Undertake accurate monthly reconciliations of all bank and cash accounts, which includes the cash book * Grade 12 * National Diploma in Accounting * Bachelor of Commerce in Accounting will be a preferred qualification together with completed articles * Three years’ relevant experience Market Related * Grade 12 * National Diploma in Accounting * Bachelor of Commerce in Accounting will be a preferred qualification together with completed articles * Three years’ relevant experience https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1MjA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187515&xid=1555_25209

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Branch Manager (Call Centre Management/Debt Collec

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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: MAINTAIN and boost profitability as your strong managerial skills, entrepreneurial flair & ambition is sought by a dynamic FinTech company seeking its next Branch Manager for its Joburg division. Your core role will be managing the branch and its operations, People & Performance Management including performance reviews and disciplinary action while improving productivity and performance and increasing business growth. MUST-HAVEs include Call Centre Management and Debt Collection experience. You will also require Grade 12/Matric or equivalent, preferably possess a relevant Management Degree or other suitable tertiary qualification, strong numeracy to handle financial reports and excellent ability to deal with conflict and difficult Debtors and complex issues. DUTIES: * Manage the branch and its operations. * Work with the Call Centre Manager to motivate and manage people and performance. * Understand and achieve targets to manage financial reporting to Head Office. * Motivate employees and be able to communicate effectively with people from different levels of employment. * Improve productivity and performance. * Be involved with performance reviews, disciplinary actions and evaluation processes to increase efficiency and do quality control. *You will receive training on the systems to fully understand the product and requirements for day to day operations, management and reporting. REQUIREMENTS: *Non-Negotiables –* * Call Centre Management. * Debt Collecting industry experience. *Other –* * Matric or equivalent qualification. * Management Qualification/Degree preferable. * Experience in Management. * Ability to deal with conflict and difficult Debtors and/or client queries in a professional manner is essential. * Computer Literacy in Outlook, Word and Excel. * Administrative experience & numerical abilities. * Must have own transport. ATTRIBUTES: * Excellent Interpersonal & Conflict Resolution skills. * Confident, independent, self-motivated. * Leadership & Entrepreneurial qualities. * Responsible decision making. * Proven ability to work in a team. *While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.* COMMENTS: When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to (dani@datafin.com)(mailto:dani@datafin.com) and mention the reference numbers of the jobs. We have a list of jobs on (http://www.datafin.com)(http://www.datafin.com/). Datafin IT Recruitment - Cape Town Jobs. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM2NTE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231112&xid=1555_36519

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"debt collection call centre" in South Africa

debt collection call centre in South Africa (46 results)

Results for debt collection call centre in All Categories in South Africa