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Inbound Debt Sales Consultant

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10 months ago769 views

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:CallForce

Job Type:Contract

Description

International Campaign

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.

If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.

Your daily activities will include

Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
Manage customer accounts and calls by logging onto and updating the relevant collections systems.
Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
Negotiate settlements to receive payment on a certain percentage of the debt,
Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.

What you need

1-2 years debt sales experience
Must have worked on international campaigns
Highly proficient in English, written and verbal.
Must have a neutral accent.
Must have knowledge of debt collection techniques
Have sound negotiation skills

What’s in it for you

Basic salary of R7500, increased to R8500, after your first month with us
Highly competitive commission structure over and above the R8500 basic salary
Transport is provided as you will be working USA hours, 3pm to 4am
Fantastic growth opportunities
Expand your knowledge of the global markets

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.

https://www.ditto.jobs/job/gumtree/2038725673?source=gumtree

Id Subtitle 1213130859

CallForce

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Reports to: Regional Credit Supervisor Purpose of the Job The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximizes collections and minimizes bad debts. QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. B Degree Credit management/finance/accounting managementMinimum of 5 years’ credit control experienceStrong collections experienceExcellent problem-solving skillsCapacity to deliver under pressureGood people skillsAbility to prioritize and meet deadlines and targetsExcellent communication skills, both verbal and written KEY RESPONSIBILITIES Policies and Procedures Ensure adherence to collection policies and procedures. Collections and Targets Monitor and manage a debtor’s portfolio of no more than 480 accounts.Achieve and maintain collections and targets set per company protocol.Actively collect payment according to payment termsPerforms reconciliations of allocated accounts daily. Overdue Accounts Attend weekly meetings with the credit supervisor to review all defaulting accounts.Ensure the correct escalation process is followed for the Reminder Letters.Feedback on the top 20 overdue accounts must be prepared and discussed weekly. Hand Overs and Bad Debts Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.Inform the credit supervisor of any liquidations, absconded clients and business rescues immediately. Credit Notes, Invoices and Adjustments Check that all credit notes and adjustments are raised correctly.Investigate all reasons for credit notes to ensure that they are valid.Submit all credit notes requisitions to the regional credit supervisor.Raise all rate queries and stop billing on closures with the billing department. Month-end Activities Ensure that all re-allocations of unallocated deposits are completed.Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month. Cash / Suspense Accounts Ensure the bank statements deposits are captured and allocated daily.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzg3MTY5Mjc3P3NvdXJjZT1ndW10cmVl&jid=1508225&xid=3387169277

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