Assistant Manager

Customer Service

• Deliver superior service and maximize customer satisfaction.
• address concerns and discover lasting solutions while upholding customer satisfaction as the priority.
• Respond efficiently and accurately to customer complaints.
• Daily customer complaints investigation and resolution within 24 hours.
• Balance effective service levels with meeting required productivity benchmarks

• App Execution
• Manage restaurant’s good image and suggest ways to improve it.
• Ensure nil out of stock of product ingredients.

Adherence to Shopkeeping disciplines

• All regulatory practices pertaining to compliance with health and safety regulations,
• Ensure compliance with sanitation and safety regulations
• Regularly review product quality

Minimise Shrinkage

• CCTV spot checks (e.g. G4S dropping, stock, random security & access)
• Identify and manage all shrinkage hotspots within the department.

People management

• Manage the end-to-end People processes (attract, develop, retain)

KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database)

· Strong interpersonal skills

· Excellent communication skills

· Ability to work independently.

· Able to manage and work in a team

· Able to effectively demonstrate product knowledge relative to job function

· Able to follow and adhere to processes, policies and procedures

· Able to communicate clearly and listen effectively

· High level of attention-to-detail

· Ability to work in a fast-paced environment

· Strong organisational skills

· Numerate

· JOB REQUIREMENTS

· A matric certificate and relevant management experience are essential for this position.

· Drivers licence

· Minimum 2 years previous experience as an Assistant Restaurant Manager or Restaurant Manager.

· Proven customer service experience as a manager.

· Extensive food and beverage (F&B) knowledge,

· Previous experience with restaurant management software.

· Strong leadership and people management skills

· Strong understanding of financial management.

· Existing people management experience is an advantage

· Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation.

· Weekends, evenings and Public Holiday workdays and times is mandatory

Email now your cv: ericmaqwele@woolworths.co.za

Please note only SA Citizen are allowed to apply please